Evaluation of Complaints
Use
This function is used to determine complaints and display these in a list.
Integration
It is part of
Sales
and is accessed as follows:
Access |
Menu path |
|
|
Central access selection screen |
|
Prerequisites
To determine orders, items, schedule lines or billing datasets for which complaints have been made.
The item, schedule line or billing dataset status does not indicate whether a complaint has been made.
You have entered complaints.
Features
This function has a selection and display screen.
Selection
The following selection criteria are available to you on the selection screen:
Selection criterion |
Example |
Order data |
Sales area, order, sold-to party, advertiser, item type, booking unit, content component |
Complaint data |
Complaining party, complaint date, reason for complaint, complaint status, document item for which the complaint has been made, sub-item, schedule line or billing dataset |
Layout and print options |
Display variant, striped pattern, display key as hotspot, no selection information, optimize columns, no column separation line, no new page, no column headings, no list information, no cover sheet, number of footer lines. |
You must specify a sales organization, distribution channel and division during selection. Selection is sales area-dependent.
Layout and print options control the way in which the list is displayed. If you have saved a display variant when making a selection, you can use it again in subsequent selections.
Display
The system displays complaints that match the selection criteria in a list on the display screen. The list is sorted in ascending order by sales document and item number. You can however use the
Sort
and
All list fields
functions to sort this differently.
Standard SAP List Viewer functions are available to you for editing the list.
See also: SAP List Viewer
The system displays complaints that match the given selection criteria as follows:
Document level |
Display |
A complaint has been made for an order. |
Sales document number |
A complaint has been made for an item. |
Sales document and item number |
A complaint has been made for a schedule line. |
Sales document, item, sub-item and schedule line number |
A complaint has been made for a billing dataset. |
Sales document, item and billing dataset number. |
The system displays three lines for each complaint. Complaint data is found in the first line followed by comments about the complaint in the second and third lines.
Editing functions
The following editing functions are available to you in the complaints list in addition to the standard SAP List Viewer functions:
Function |
Use |
Prerequisite |
Display complaint data |
Access the complaints overview at header or item level from the list and display the complaint data. |
Navigate in the sales document whilst displaying the complaint data. You have entered a complaint at header, item, schedule line and billing dataset level. |
Change complaint data |
Access the complaints overview at header or item level from the list and change the complaint data. |
Navigate in the sales document whilst changing the complaint data. You have entered a complaint at header, item, schedule line and billing dataset level. |
Display complaint comment |
Access the complaint comment from the list and display the full complaint comment. |
The complaint comment is longer than two lines. |
Change the complaint comment |
Access the complaint comment from the list and create a complaint comment or add to an existing one. |
You require a complaint comment to describe a complaint. |
You can only change a complaint in the list if the sales document for which the complaint has been entered has not been blocked by another user. If you cannot change a complaint, you should identify which user is blocking the sales document in the blocking log.
You must generate this list again to display the modified complaint in the complaints list.