Sending Elements as E-Mail

Use

You can send cases, documents, incoming post items or records as e-mail using the Business Workplace.

If you use this function for a record, for example, the complete record with all its subordinate elements, cases and documents in the cases are sent with your attributes.

The attributes and documents are included as attachments. The name of the attachment corresponds to the description of the respective element (reference number of record, case indicator, document numbers).

The attributes are saved in PDF format and the documents are saved in the format in which you created them.

Features

Sending elements by e-mail is controlled by SAP Smart Forms. You can use them to define the design and layout. For more information, see SAP Smart Forms.

SAP delivers the following sample forms for sending elements by e-mail which you can adjust to your own requirements:

Smart Forms

Element	Attribute Name	Form
Process	PSPRTCAS	RMPS_SMART_FORM_CASE
Document	PSPRTDOC	RMPS_SMART_FORM_DOCUMENT
Incoming Post Item	PSPRTPOS	RMPS_SMART_FORM_POST
Record	PSPRTREC	RMPS_SMART_FORM_RECORD
Plain-Text E-Mail	PSRTXT	RMPS_SMART_FORM_PLAIN_TEXT

If you define your own forms, you must ensure that the form interface matches the interface in the standard system. You also have to define the forms in the table SCMGPARAM.

You can control the sending of e-mails according to your own criteria using the Business Add-In External Output of Attributes/Document Contents (Print E-Mail) (RMPS_EXTERNAL_OUTPUT). Using this BAdI, you can define which attributes should be sent by e-mail. You can find more information on this in the implementation guide of Record and Case Management under Start of the navigation path Basic Settings Next navigation step BAdi: External Display of Attributes/Document Contents End of the navigation path .