Learning Journey 2.0

SAP Cloud for Customer

General data for Learning Journey

Entry Value
ID 278
Title SAP Cloud for Customer
Short description Learn how to set up and run SAP Cloud for Customer.
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f278%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Become competent" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f278%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Stay current" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f278%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room" SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview" Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current" Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills" For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language en-US

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title SAP Cloud for Customer
Master description Learn how to set up and run SAP Cloud for Customer or to develop a functional enhancement for SAP Cloud for Customer.
Link to LJ for Sales  
Link to LJ for Presales  
Link to LJ for CEE  
Link to LJ for Solution Consultant  
Link to LJ for Marketing Consultant  
Link to LJ for Support Consultant  
Link to LJ for TechEd Visitor  
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User  
Link to LJ for Data Analyst  
Product

SAP Hybris Cloud for Customer

featured content
  • Customer Experience
primary solution
  • CRM & Customer Experience
secondary solutions
    level 2 solution for ERP and Digital Core
      level 2 solution for Digital Supply Chain
        level 2 solution for Network & Spend Management
          level 2 solution for HR & People Engagement
            level 2 solution for Digital Platform
              level 2 solution for CRM & Customer Experience
              • Sales
              • Service
              level 2 solution for Industry Applications
                level 2 solution for Analytics
                  level 2 solution for Intelligent Technologies

                    Learning Journey structure

                       

                    Scenario ID

                    Scenario Title

                    Sub-Topic ID

                    Sub-Topic Title

                    Tile ID

                    Tile Title

                    Tile Type Parent Code
                    278 SAP Cloud for Customer

                    1

                    Join the SAP Learning Room            
                    278 SAP Cloud for Customer

                    1

                    Join the SAP Learning Room     2811 Customer Experience Learning Room

                    SAP Learning Room

                    LR_CEC_EN
                    278 SAP Cloud for Customer

                    2

                    Start with an overview            
                    278 SAP Cloud for Customer

                    2

                    Start with an overview     197 Experience SAP Cloud for Customer

                    openSAP

                    C4C1
                    278 SAP Cloud for Customer

                    2

                    Start with an overview     2545 SAP Cloud for Customer Implementation: Foundation Course for Administrators

                    Stay Current

                    EKT_C4C1702CUSTIMPL
                    278 SAP Cloud for Customer

                    3

                    Become competent            
                    278 SAP Cloud for Customer

                    3

                    Become competent     1186 SAP Cloud for Customer Administration

                    Course

                    C4C10
                    278 SAP Cloud for Customer

                    4

                    Stay current            
                    278 SAP Cloud for Customer

                    4

                    Stay current     2585 SAP Cloud for Customer – Stay Current

                    Stay Current

                    EKT_C4CCONS
                    278 SAP Cloud for Customer

                    5

                    Expand your skills            
                    278 SAP Cloud for Customer

                    5

                    Expand your skills     1694 C4C Performance Optimization

                    Stay Current

                    EKT_C4CPOCONS
                    278 SAP Cloud for Customer

                    5

                    Expand your skills     184 Reimagine Customer Experience with SAP C/4HANA

                    openSAP

                    C4H1
                    278 SAP Cloud for Customer

                    5

                    Expand your skills     1529 SAP Activate Methodology: Cloud Implementation

                    Course

                    ACT2CL
                    278 SAP Cloud for Customer

                    5

                    Expand your skills     1786 SAP Activate Methodology for C4C

                    Stay Current

                    EKT_LAUVACT
                    278 SAP Cloud for Customer

                    5

                    Expand your skills     3327 SAP Cloud for Customer Analytics - Stay Current

                    Stay Current

                    EKT_C4CANACONS
                    278 SAP Cloud for Customer

                    5

                    Expand your skills     10882 SAP Cloud for Customer Territory Management

                    Course

                    C4H441

                    Tile details

                    ID Title Parent code Short description Footnote Tile Type Learning room URL Learning room duration Learning room planned Learning room link text openSAP URL openSAP duration openSAP planned openSAP link text SAP live access URL SAP live access duration SAP live access planned SAP live access short description SAP live access link text e-book URL e-book duration e-book planned e-book short description e-book link text Classroom URL Classroom duration Classroom planned Classromm short description Classroom link text e-learning URL e-learning duration e-learning planned e-learning short description e-learning link text certification URL certification duration certification planned certification secondary text certification link text certification badge other URL 1 other duration 1 other planned 1 other short description 1 other link text 1 other link type 1 other URL 2 other duration 2 other short description 2 other link text 2 other link type 2 other URL 3 other duration 3 other short description 3 other link text 3 other link type 3 other URL 4 other duration 4 other short description 4 other link text 4 other link type 4 note secondary text academy URL academy duration academy planned academy link text assessment URL assessment duration assessment planned assessment short description assessment link text Hands-on Learning URL Hands-on Learning duration Hands-on Learning planned Hands-on Learning short description Hands-on Learning link text LJ URL 1 LJ short description 1 LJ URL 2 LJ short description 2 LJ URL 3 LJ short description 3 tile topic ID last updated
                    2811 Customer Experience Learning Room LR_CEC_EN  

                    SAP Learning Room

                    https://training.sap.com/learninghub

                       

                    SAP Learning Room

                                                                                                                                                                   

                    loiod0b4371b81a84593ac5016b4fd506e1f

                    2018-09
                    197 Experience SAP Cloud for Customer C4C1  

                    openSAP

                           

                    https://open.sap.com/courses/c4c1

                    18 h   openSAP                                                                                                                                         loio50301bf87a26101495b38edb5355c985 2018-08
                    2545 SAP Cloud for Customer Implementation: Foundation Course for Administrators EKT_C4C1702CUSTIMPL    

                    Stay Current

                                                                 

                    https://training.sap.com/learninghub

                    24.5 h    

                    eLearning

                                                                                                                   

                    loio0334a9e7f7444c2785a98e81109db2f8

                    2018-08
                    1186 SAP Cloud for Customer Administration C4C10  

                    Course

                                   

                          SAP Live Access

                    https://training.sap.com/learninghub

                    12 h     eBook

                    https://training.sap.com/course/C4C10

                    3 d     Classroom

                    https://training.sap.com/learninghub

                    8.25 h     eLearning                                                                

                          Assessment                       loio5015b3cf7a261014aab19a4b3e7b594c 2019-05
                    2585 SAP Cloud for Customer – Stay Current EKT_C4CCONS    

                    Stay Current

                                                                 

                    https://training.sap.com/learninghub

                    5 h    

                    eLearning

                                                                                                                   

                    loio21854efa04c04ffa9c4518b0619b8e7b

                    2019-04
                    1694 C4C Performance Optimization EKT_C4CPOCONS    

                    Stay Current

                                                                 

                    https://training.sap.com/shop/learninghub

                    2 h     eLearning                                                                                                 loio502c3d677a2610148e43ac8433644508 2018-08
                    184 Reimagine Customer Experience with SAP C/4HANA C4H1  

                    openSAP

                           

                    https://open.sap.com/courses/c4h1

                    3 h   openSAP                                                                                                                                         loio502fce817a261014aaf6c3c12828f2fd 2019-03
                    1529 SAP Activate Methodology: Cloud Implementation ACT2CL  

                    Course

                                   

                          SAP Live Access

                    https://training.sap.com/shop/learninghub

                    8 h     eBook

                    https://training.sap.com/course/ACT2CL

                    4 h     Classroom

                    https://training.sap.com/shop/learninghub

                    8 h     eLearning                                                                

                          Assessment                       loio50245a6f7a2610149179c3c6375557b5 2018-11
                    1786 SAP Activate Methodology for C4C EKT_LAUVACT    

                    Stay Current

                                                                 

                    https://training.sap.com/shop/learninghub

                          eLearning                                                                                                 loio502f8c457a26101486fba80dc56cd6f3 2016-12
                    3327 SAP Cloud for Customer Analytics - Stay Current EKT_C4CANACONS    

                    Stay Current

                                                                 

                    https://training.sap.com/learninghub

                    2.25 h    

                    eLearning

                                                                                                                   

                    loio02628386dac74f95bd577cfa62445170

                    2018-07
                    10882 SAP Cloud for Customer Territory Management C4H441  

                    Course

                                   

                         

                    SAP Live Access

                         

                    eBook

                         

                    Classroom

                    https://training.sap.com/learninghub

                         

                    eLearning

                                                                                   

                         

                    Assessment

                                         

                    loio3e7b1890eab1440180337f166fb921de

                    2019-03
                    ID title master master title master description role product featured content solution level 1 solution level 2 available on Help Portal available on Learning Hub
                    278 SAP Cloud for Customer

                    yes

                    SAP Cloud for Customer Learn how to set up and run SAP Cloud for Customer or to develop a functional enhancement for SAP Cloud for Customer.

                    SAP Hybris Cloud for Customer

                    • Customer Experience
                    • CRM & Customer Experience
                                • Sales
                                • Service
                                      yes yes

                                      Help_Portal

                                      full

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                                      The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.

                                      The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.

                                      The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.

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