Learning Journey 2.0

SAP Cloud for Customer

General data for Learning Journey

Entry Value
ID 278
Title SAP Cloud for Customer
Short description Learn how to set up and run SAP Cloud for Customer.
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f278%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Become competent" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f278%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Stay current" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f278%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room" SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview" Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current" Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills" For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language en-US

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title SAP Cloud for Customer
Master description Learn how to set up and run SAP Cloud for Customer or to develop a functional enhancement for SAP Cloud for Customer.
Link to LJ for Sales
Link to LJ for Presales
Link to LJ for CEE
Link to LJ for Solution Consultant
Link to LJ for Marketing Consultant
Link to LJ for Support Consultant
Link to LJ for TechEd Visitor
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP Hybris Cloud for Customer

featured content
  • Customer Experience
primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Digital Platform
level 2 solution for CRM & Customer Experience
  • Sales
  • Service
  • Integration and Extension
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Intelligent Technologies

Learning Journey structure

   

Scenario ID

Scenario Title

Sub-Topic ID

Sub-Topic Title

Tile ID

Tile Title

Tile Type Parent Code
278 SAP Cloud for Customer

1

Join the SAP Learning Room            
278 SAP Cloud for Customer

1

Join the SAP Learning Room     2811 Customer Experience Learning Room

SAP Learning Room

LR_CEC_EN
278 SAP Cloud for Customer

2

Start with an overview            
278 SAP Cloud for Customer

2

Start with an overview     197 Experience SAP Cloud for Customer

openSAP

C4C1
278 SAP Cloud for Customer

2

Start with an overview     2545 SAP Cloud for Customer Implementation: Foundation Course for Administrators

Stay Current

EKT_C4C1702CUSTIMPL
278 SAP Cloud for Customer

2

Start with an overview     184 Reimagine Customer Experience with SAP C/4HANA

openSAP

C4H1
278 SAP Cloud for Customer

3

Become competent            
278 SAP Cloud for Customer

3

Become competent     1186 SAP Cloud for Customer Administration

Course

C4C10
278 SAP Cloud for Customer

4

Stay current            
278 SAP Cloud for Customer

4

Stay current     13310 What’s New for SAP Cloud for Customer

Other

 
278 SAP Cloud for Customer

5

Expand your skills            
278 SAP Cloud for Customer

5

Expand your skills     1694 C4C Performance Optimization

Stay Current

EKT_C4CPOCONS
278 SAP Cloud for Customer

5

Expand your skills     1529 SAP Activate Methodology: Cloud Implementation

Course

ACT2CL
278 SAP Cloud for Customer

5

Expand your skills     1786 SAP Activate Methodology for C4C

Stay Current

EKT_LAUVACT
278 SAP Cloud for Customer

5

Expand your skills     3327 SAP Cloud for Customer Analytics - Stay Current

Stay Current

EKT_C4CANACONS
278 SAP Cloud for Customer

5

Expand your skills     10882 SAP Cloud for Customer Territory Management

Course

C4H441

Tile details

ID Title Parent code Short description Footnote Tile Type Learning room URL Learning room duration Learning room planned Learning room link text openSAP URL openSAP duration openSAP planned openSAP link text SAP live access URL SAP live access duration SAP live access planned SAP live access short description SAP live access link text e-book URL e-book duration e-book planned e-book short description e-book link text Classroom URL Classroom duration Classroom planned Classromm short description Classroom link text e-learning URL e-learning duration e-learning planned e-learning short description e-learning link text certification URL certification duration certification planned certification secondary text certification link text certification badge other URL 1 other duration 1 other planned 1 other short description 1 other link text 1 other link type 1 other URL 2 other duration 2 other short description 2 other link text 2 other link type 2 other URL 3 other duration 3 other short description 3 other link text 3 other link type 3 other URL 4 other duration 4 other short description 4 other link text 4 other link type 4 note secondary text academy URL academy duration academy planned academy link text assessment URL assessment duration assessment planned assessment short description assessment link text Hands-on Learning URL Hands-on Learning duration Hands-on Learning planned Hands-on Learning short description Hands-on Learning link text LJ URL 1 LJ short description 1 LJ URL 2 LJ short description 2 LJ URL 3 LJ short description 3 tile topic ID last updated
2811Customer Experience Learning RoomLR_CEC_EN 

SAP Learning Room

https://training.sap.com/learninghub

  

SAP Learning Room

                                                                        

loiod0b4371b81a84593ac5016b4fd506e1f

2018-09
197Experience SAP Cloud for CustomerC4C1 

openSAP

    

https://open.sap.com/courses/c4c1

18 h openSAP                                                                    loio50301bf87a26101495b38edb5355c9852018-08
2545SAP Cloud for Customer Implementation: Foundation Course for AdministratorsEKT_C4C1702CUSTIMPL  

Stay Current

                       

https://training.sap.com/learninghub

24.5 h  

eLearning

                                                

loio0334a9e7f7444c2785a98e81109db2f8

2018-08
184 Reimagine Customer Experience with SAP C/4HANA C4H1  

openSAP

       

https://open.sap.com/courses/c4h1

3 h   openSAP                                                                                                                                         loio502fce817a261014aaf6c3c12828f2fd 2019-03
1186 SAP Cloud for Customer Administration C4C10  

Course

               

      SAP Live Access

https://training.sap.com/learninghub

12 h     eBook

https://training.sap.com/course/C4C10

3 d     Classroom

https://training.sap.com/learninghub

8.25 h     eLearning                                                                

      Assessment                       loio5015b3cf7a261014aab19a4b3e7b594c 2019-07
13310 What’s New for SAP Cloud for Customer  

Get a complete overview of the new, changed and deleted features and functions.

Other

                                                                   

https://help.sap.com/viewer/637db7a0d01e47009d9420e9a927c571/latest/en-US/3405b68a88f9421c82c5bbbbfa4efc3f.html

      What's New What's New

    What's New What's New

    What's New What's New

    What's New What's New                                          

loio16beec6b4f8641719cbc858abc2ea83c

2019-06
1694C4C Performance OptimizationEKT_C4CPOCONS  

Stay Current

                       

https://training.sap.com/shop/learninghub

2 h  eLearning                                                loio502c3d677a2610148e43ac84336445082018-08
1529 SAP Activate Methodology: Cloud Implementation ACT2CL  

Course

               

      SAP Live Access

https://training.sap.com/shop/learninghub

8 h     eBook

https://training.sap.com/course/ACT2CL

4 h     Classroom

https://training.sap.com/shop/learninghub

8 h     eLearning                                                                

      Assessment                       loio50245a6f7a2610149179c3c6375557b5 2018-11
1786SAP Activate Methodology for C4CEKT_LAUVACT  

Stay Current

                       

https://training.sap.com/shop/learninghub

   eLearning                                                loio502f8c457a26101486fba80dc56cd6f32016-12
3327SAP Cloud for Customer Analytics - Stay CurrentEKT_C4CANACONS  

Stay Current

                       

https://training.sap.com/learninghub

2.25 h  

eLearning

                                                

loio02628386dac74f95bd577cfa62445170

2018-07
10882 SAP Cloud for Customer Territory Management C4H441  

Course

               

     

SAP Live Access

     

eBook

     

Classroom

https://training.sap.com/learninghub

     

eLearning

                                                               

     

Assessment

                     

loio3e7b1890eab1440180337f166fb921de

2019-03
ID title master master title master description role product featured content solution level 1 solution level 2 available on Help Portal available on Learning Hub
278 SAP Cloud for Customer

yes

SAP Cloud for Customer Learn how to set up and run SAP Cloud for Customer or to develop a functional enhancement for SAP Cloud for Customer.

SAP Hybris Cloud for Customer

  • Customer Experience
  • CRM & Customer Experience
  • Sales
  • Service
  • Integration and Extension
yes yes

Help_Portal

full

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The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.

The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.

The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.

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openSAP

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Through What's New content you will get a complete overview of the new, changed and deleted features and functions for a specific product.

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