Learning Journey 2.0

SAP Cloud for Customer

General data for Learning Journey

Entry Value
ID 281
Title SAP Cloud for Customer
Short description Learn how to develop a functional enhancement for SAP Cloud for Customer.
Video-Link for Learning Journey  


Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f281%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Become competent" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f281%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=learninghub
Link URL for "Stay current"  
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room" SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview" Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current" Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills" For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language en-US

Learning Journey Master

Entry Value
Is this a master Learning Journey?


Master title
Master description  
Link to LJ for Sales  
Link to LJ for Presales  
Link to LJ for CEE  
Link to LJ for Solution Consultant  
Link to LJ for Marketing Consultant  
Link to LJ for Support Consultant  
Link to LJ for TechEd Visitor  
Link to LJ for Consultant  
Link to LJ for Developer  
Link to LJ for Architect  
Link to LJ for Administrator  
Link to LJ for Business User  
Link to LJ for Data Analyst  

SAP Hybris Cloud for Customer

featured content
primary solution
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Digital Platform
level 2 solution for CRM & Customer Experience
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Intelligent Technologies

    Learning Journey structure


    Scenario ID

    Scenario Title

    Sub-Topic ID

    Sub-Topic Title

    Tile ID

    Tile Title

    Tile Type Parent Code
    281 SAP Cloud for Customer


    Join the SAP Learning Room            
    281 SAP Cloud for Customer


    Join the SAP Learning Room     2811 Customer Experience Learning Room

    SAP Learning Room

    281 SAP Cloud for Customer


    Start with an overview            
    281 SAP Cloud for Customer


    Start with an overview     197 Experience SAP Cloud for Customer


    281 SAP Cloud for Customer


    Become competent            
    281 SAP Cloud for Customer


    Become competent     204 SAP Cloud Applications Studio


    281 SAP Cloud for Customer


    Become competent     205 SAP Certified Development Consultant


    281 SAP Cloud for Customer


    Stay current            
    281 SAP Cloud for Customer


    Expand your skills            
    281 SAP Cloud for Customer


    Expand your skills     184 Reimagine Customer Experience with SAP C/4HANA


    281 SAP Cloud for Customer


    Expand your skills     7171 Extending SAP Cloud for Customer with SAP Cloud Platform



    Tile details

    ID Title Parent code Short description Footnote Tile Type Learning room URL Learning room duration Learning room planned Learning room link text openSAP URL openSAP duration openSAP planned openSAP link text SAP live access URL SAP live access duration SAP live access planned SAP live access short description SAP live access link text e-book URL e-book duration e-book planned e-book short description e-book link text Classroom URL Classroom duration Classroom planned Classromm short description Classroom link text e-learning URL e-learning duration e-learning planned e-learning short description e-learning link text certification URL certification duration certification planned certification secondary text certification link text certification badge other URL 1 other duration 1 other planned 1 other short description 1 other link text 1 other link type 1 other URL 2 other duration 2 other short description 2 other link text 2 other link type 2 other URL 3 other duration 3 other short description 3 other link text 3 other link type 3 other URL 4 other duration 4 other short description 4 other link text 4 other link type 4 note secondary text academy URL academy duration academy planned academy link text assessment URL assessment duration assessment planned assessment short description assessment link text Hands-on Learning URL Hands-on Learning duration Hands-on Learning planned Hands-on Learning short description Hands-on Learning link text LJ URL 1 LJ short description 1 LJ URL 2 LJ short description 2 LJ URL 3 LJ short description 3 tile topic ID last updated
    2811 Customer Experience Learning Room LR_CEC_EN  

    SAP Learning Room



    SAP Learning Room



    197 Experience SAP Cloud for Customer C4C1  




    18 h   openSAP                                                                                                                                         loio50301bf87a26101495b38edb5355c985 2018-08
    204 SAP Cloud Applications Studio C4C30  



          SAP Live Access


    16 h     eBook


    4 d     Classroom


    6.45 h     eLearning                                                                

          Assessment                       loio5030746a7a2610149aa6c279606af59f 2019-05
    205 SAP Certified Development Consultant C_C4C30  

    Not sure what to expect? Check out our sample questions!




        SAP Cloud for Customer Certification


                                                                                        loio50307f777a261014a0bb8124d7bd0a03 2018-12
    184 Reimagine Customer Experience with SAP C/4HANA C4H1  




    3 h   openSAP                                                                                                                                         loio502fce817a261014aaf6c3c12828f2fd 2019-03
    7171 Extending SAP Cloud for Customer with SAP Cloud Platform CP3C4C  




    4 weeks (4-6 hours per week)  




    ID title master master title master description role product featured content solution level 1 solution level 2 available on Help Portal available on Learning Hub
    281 SAP Cloud for Customer



    SAP Hybris Cloud for Customer

      yes yes



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      The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.

      The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.

      The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.

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      E-Learnings are interactive,web-based materials that you can consume at your own pace.


      eBooks are materials for reading, providing the content in a book-like structure.

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