Experience Management (XM)
General data for Learning Journey
| Entry | Value |
|---|---|
| ID | 1717 |
| Title | Experience Management (XM) |
| Short description | Get an introduction to experience management (XM), why it is important and how to measure, monitor and improve people’s experiences of an enterprise. |
| Video-Link for Learning Journey | |
| Status |
published |
| Link URL for "Start with an overview" | |
| Link URL for "Become competent" | |
| Link URL for "Stay current" | |
| Link URL for "Expand your skills" | |
| Description for "Join the SAP Learning Room" |
SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives. |
| Description for "Start with an overview" |
Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic. |
| Description for "Become competent" | The content you will find here provides you with in-depth knowledge of the topic. |
| Description for "Stay current" |
Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date. |
| Description for "Expand your skills" |
For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas. |
| Language |
en-US |
| Edition |
|
Main Learning Journey data
| Entry | Value |
|---|---|
| Is this a main Learning Journey? |
yes |
| Main title | Experience Management (XM) |
| Main description | Get an introduction to experience management (XM), why it is important and how to measure, monitor and improve people’s experiences of an enterprise. |
| Link to LJ for Consultant | |
| Link to LJ for Developer | |
| Link to LJ for Architect | |
| Link to LJ for Administrator | |
| Link to LJ for Business User | |
| Link to LJ for Data Analyst | |
| Product |
Experience management |
| primary solution |
|
| secondary solutions |
|
| level 2 solution for ERP and Finance |
|
| level 2 solution for Supply Chain Management |
|
| level 2 solution for Network & Spend Management |
|
| level 2 solution for HR & People Engagement |
|
| level 2 solution for CRM & Customer Experience |
|
| level 2 solution for Industry Applications |
|
| level 2 solution for Business Technology Platform |
|
| level 2 solution for Intelligent Enterprise |
|
Learning Journey structure
| LJ ID | LJ title | Scenario ID | Scenario Title | Sub-Topic ID | Sub-Topic Title | Tile ID | Tile Title | Tile Type | Parent Code | Tile LOIO | Build | LJ LOIO | Row Counter |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1717 | Experience Management (XM) |
1 | Join the SAP Learning Room | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||||
| 1717 | Experience Management (XM) |
1 | Join the SAP Learning Room | 18949 | XM with Qualtrics and with SAP integration scenarios for XM |
SAP Learning Room | LR_QUALTRICS | loioa5a67678bbf8463c89f43eb881d8101d | SHIP | loiobbedd79950a5468caa14a137454dd420 | |||
| 1717 | Experience Management (XM) |
2 | Start with an overview | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||||
| 1717 | Experience Management (XM) |
1 | Join the SAP Learning Room | 1 | XM | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 18950 | Welcome to the Experience Economy |
Other | loio88c43d5fd3d84c728b867528a38b442e | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 19012 | Experience Revolution Podcast Series |
Other | loio39923ea9a9374c3a9f45c278d2169f4e | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 18692 | The Power of Experience Management |
openSAP | XM1 | loio390c6ac71ae741f5961716fa5852bdc8 | SHIP | loiobbedd79950a5468caa14a137454dd420 | |
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 18974 | Qualtrics Basecamp for Experience Management Foundations: Essentials for Operationalizing XM |
Other | loio326f7922aa1d4c1287a9f12e0ba3dba1 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 18952 | The Global State of XM |
Other | loioa0089098aeb948708c004a7084009370 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 18953 | The payoff of XM |
Other | loio0edea8e3c53a4a8fa027d2129d1b0fc7 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 18954 | SAP XM |
Other | loiob21218d21cb84f878a28a8b6dc17e696 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 1 | XM | 18955 | X + O? The Product Lifecycle And The Customer Experience: Putting The “L” Back In PLM |
Other | loiod28b317dedc84a2f993b806453231c3d | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 2 | Customer XM | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 2 | Customer XM | 18956 | ROI of Customer Experience, 2019 |
Other | loioe3f6272fab53421bb24c65de2cd1453f | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 2 | Customer XM | 18957 | The CEO's Guide To CX: Six Practical Tips For Getting Started |
Other | loioc8a6d69f9d8248289d523117699e1fa5 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 2 | Customer XM | 18958 | Wait and See: Four Ways To Keep The Customer Experience Going When Uncertainty Looms |
Other | loio51abca632de54c68bdb950362344159d | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 2 | Customer XM | 18959 | Customer Loyalty Through The Lens Of CXM |
Other | loio9e75bbad4b8d42e6ba547dadf0cab460 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 3 | Employee XM | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||
| 1717 | Experience Management (XM) |
2 | Start with an overview | 3 | Employee XM | 18960 | Translating Brand Promises into Employee Behaviors |
Other | loioe8064d34352544b7858a624b5dc10b88 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||
| 1717 | Experience Management (XM) |
3 | Become competent | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||||
| 1717 | Experience Management (XM) |
3 | Become competent | 18961 | Operationalizing XM |
Other | loio4e17375c55e849ea8ad3a300e0d19d90 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||
| 1717 | Experience Management (XM) |
4 | Stay current | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||||
| 1717 | Experience Management (XM) |
4 | Stay current | 18962 | Qualtrics Community |
Other | loio90f05a2c8aee4a2bb4a69d32fc3c4083 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||
| 1717 | Experience Management (XM) |
4 | Stay current | 18963 | Qualtrics XM Institute |
Other | loio7d4ada2613054aafa8ca593bf5718538 | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||
| 1717 | Experience Management (XM) |
5 | Expand your skills | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||||||
| 1717 | Experience Management (XM) |
5 | Expand your skills | 18992 | Related Learning Journey : Qualtrics for Experience Management (XM) |
Related Learning Journeys | loio9dcba3862e19403cb732f11fbad139fb | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||
| 1717 | Experience Management (XM) |
5 | Expand your skills | 18964 | Related Learning Journey : SAP Customer Experience and Qualtrics |
Related Learning Journeys | loio3acec7d3e1d24c419f6e0264e0b82cae | SHIP | loiobbedd79950a5468caa14a137454dd420 | ||||
| 1717 | Experience Management (XM) |
5 | Expand your skills | 18991 | Related Learning Journey : SAP EX with Qualtrics integration scenarios for XM |
Related Learning Journeys | loiob794d8b77cf049ac924c7f4cf2356866 | SHIP | loiobbedd79950a5468caa14a137454dd420 |