SAP CRM On-Premise
General data for Learning Journey
| Entry | Value |
|---|---|
| ID | 28 |
| Title | SAP CRM On-Premise |
| Short description | Learn how to implement and customize features in SAP CRM. |
| Video-Link for Learning Journey | |
| Status |
published |
| Visible on Help Portal | yes |
| Visible on Learning Hub | yes |
| Link URL for scenario 2 | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f28%5fCR%5f11%5fEN%5fCol15%26fromSF%3dY&company=lear |
| Link URL for scenario 3 | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f28%5fCR%5f21%5fEN%5fCol15%26fromSF%3dY&company=lear |
| Link URL for scenario 4 | |
| Link URL for scenario 5 | |
| Description for "Join the SAP Learning Room" | SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives. |
| Description for "Start with an overview" | Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic. |
| Description for "Become competent" | The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified. |
| Description for "Stay current" | Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date. |
| Description for "Expand your skills" | For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas. |
| Language | en-US |
Learning Journey Master
| Entry | Value |
|---|---|
| Is this a master Learning Journey? |
yes |
| Master title | SAP CRM On-Premise |
| Master description | Learn how to implement and customize features in SAP CRM. |
| Link to LJ for Sales | |
| Link to LJ for Presales | |
| Link to LJ for CEE | |
| Link to LJ for Solution Consultant | |
| Link to LJ for Marketing Consultant | |
| Link to LJ for Support Consultant | |
| Link to LJ for TechEd Visitor | |
| Link to LJ for Consultant | |
| Link to LJ for Developer | |
| Link to LJ for Architect | |
| Link to LJ for Administrator | |
| Link to LJ for Business User | |
| Link to LJ for Data Analyst | |
| Product |
SAP Customer Relationship Management |
| featured content |
|
| primary solution |
|
| secondary solutions |
|
| level 2 solution for ERP and Digital Core |
|
| level 2 solution for Digital Supply Chain |
|
| level 2 solution for Network & Spend Management |
|
| level 2 solution for HR & People Engagement |
|
| level 2 solution for Digital Platform |
|
| level 2 solution for CRM & Customer Experience |
|
| level 2 solution for Industry Applications |
|
| level 2 solution for Analytics |
|
| level 2 solution for Intelligent Technologies |
|
Learning Journey structure
|
Scenario ID |
Scenario Title |
Sub-Topic ID |
Sub-Topic Title |
Tile ID |
Tile Title |
Tile Type | Parent Code | ||
|---|---|---|---|---|---|---|---|---|---|
| 28 | SAP CRM On-Premise |
1 |
Join the SAP Learning Room | ||||||
| 28 | SAP CRM On-Premise |
1 |
Join the SAP Learning Room | 182 | SAP CRM Learning Room |
SAP Learning Room |
LR-TCRM20 | ||
| 28 | SAP CRM On-Premise |
2 |
Start with an overview | ||||||
| 28 | SAP CRM On-Premise |
2 |
Start with an overview | 1182 | Overview of the SAP CRM Solution |
Course |
SAPCRM | ||
| 28 | SAP CRM On-Premise |
2 |
Start with an overview | 184 | Reimagine Customer Experience with SAP C/4HANA |
openSAP |
C4H1 | ||
| 28 | SAP CRM On-Premise |
3 |
Become competent | ||||||
| 28 | SAP CRM On-Premise |
3 |
Become competent | 185 | SAP CRM Customizing Fundamentals |
Course |
CR100 | ||
| 28 | SAP CRM On-Premise |
3 |
Become competent | 132 | Certification Path | ||||
| 28 | SAP CRM On-Premise |
3 |
Become competent | 132 | Certification Path | 186 | SAP CRM Middleware |
Course |
CR500 |
| 28 | SAP CRM On-Premise |
3 |
Become competent | 132 | Certification Path | 187 | SAP CRM User Interface |
Course |
CR580 |
| 28 | SAP CRM On-Premise |
3 |
Become competent | 132 | Certification Path | 188 | SAP CRM Interaction Center WebClient |
Course |
CR410 |
| 28 | SAP CRM On-Premise |
3 |
Become competent | 132 | Certification Path | 189 | SAP Certified Application Associate |
Certification |
C_TCRM20 |
| 28 | SAP CRM On-Premise |
3 |
Become competent | 132 | Certification Path | 374 |
Note |
||
| 28 | SAP CRM On-Premise |
4 |
Stay current | ||||||
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | ||||||
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 937 | Sales | ||||
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 937 | Sales | 1175 | SAP CRM Sales |
Course |
CR300 |
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 938 | Service | ||||
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 938 | Service | 1177 | SAP CRM Service |
Course |
CR700 |
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 939 | Marketing | ||||
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 939 | Marketing | 1179 | SAP CRM Marketing |
Course |
CR600 |
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 1504 | SAP Trade Management | ||||
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 1504 | SAP Trade Management | 684 | SAP Trade Management Business Process |
Course |
ICP600 |
| 28 | SAP CRM On-Premise |
5 |
Expand your skills | 1504 | SAP Trade Management | 1654 | SAP Trade Management Implementation |
Course |
ICP610 |
Tile details
| ID | Title | Parent code | Short description | Footnote | Tile Type | Learning room URL | Learning room duration | Learning room planned | Learning room link text | openSAP URL | openSAP duration | openSAP planned | openSAP link text | SAP live access URL | SAP live access duration | SAP live access planned | SAP live access short description | SAP live access link text | e-book URL | e-book duration | e-book planned | e-book short description | e-book link text | Classroom URL | Classroom duration | Classroom planned | Classromm short description | Classroom link text | e-learning URL | e-learning duration | e-learning planned | e-learning short description | e-learning link text | certification URL | certification duration | certification planned | certification secondary text | certification link text | certification badge | other URL 1 | other duration 1 | other planned 1 | other short description 1 | other link text 1 | other link type 1 | other URL 2 | other duration 2 | other short description 2 | other link text 2 | other link type 2 | other URL 3 | other duration 3 | other short description 3 | other link text 3 | other link type 3 | other URL 4 | other duration 4 | other short description 4 | other link text 4 | other link type 4 | note secondary text | academy URL | academy duration | academy planned | academy link text | assessment URL | assessment duration | assessment planned | assessment short description | assessment link text | Hands-on Learning URL | Hands-on Learning duration | Hands-on Learning planned | Hands-on Learning short description | Hands-on Learning link text | LJ URL 1 | LJ short description 1 | LJ URL 2 | LJ short description 2 | LJ URL 3 | LJ short description 3 | tile topic ID | last updated |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 182 | SAP CRM Learning Room | LR-TCRM20 |
SAP Learning Room |
loio502fc37b7a261014961df462898ed651 | 2016-12 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1182 | Overview of the SAP CRM Solution | SAPCRM |
Course |
SAP Live Access | 12 h | eBook | 3 d | Classroom | 12 h | eLearning | Assessment | loio5015a4db7a2610148d66cf50025fab1d | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 184 | Reimagine Customer Experience with SAP C/4HANA | C4H1 |
openSAP |
3 h | openSAP | loio502fce817a261014aaf6c3c12828f2fd | 2019-03 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 185 | SAP CRM Customizing Fundamentals | CR100 |
Prerequisite for all certification paths |
Course |
SAP Live Access | 20 h | eBook | 5 d | Classroom | 20 h | eLearning | Assessment | loio502fd9847a261014a690ca5cd4a794b7 | 2018-08 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 186 | SAP CRM Middleware | CR500 |
Course |
SAP Live Access | eBook | 2 d | Classroom | eLearning | Assessment | loio502fe4997a261014ae40df4851ae3d22 | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 187 | SAP CRM User Interface | CR580 |
Course |
SAP Live Access | eBook | 4 d | Classroom | eLearning | Assessment | loio502fef997a261014ace3be44e3b64a3b | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 188 | SAP CRM Interaction Center WebClient | CR410 |
Course |
SAP Live Access | 12 h | eBook | 3 d | Classroom | eLearning | Assessment | loio502ffae77a261014a05788e121e99de7 | 2018-08 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 189 | SAP Certified Application Associate | C_TCRM20 |
Not sure what to expect? Check out our sample questions! |
Certification |
CRM Foundation with SAP CRM 7.0 EhP3 | Certification |
no |
loio503005f27a261014a696e916bc9fe021 | 2019-01 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 374 |
Note |
Alternative path: take TCRM10 and TCRM20 Academies. | loio503559d07a261014b524b770309439a9 | 2016-12 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1175 | SAP CRM Sales | CR300 |
Course |
SAP Live Access | eBook | 4 d | Classroom | eLearning | Assessment | loio50154aeb7a261014bce0c8efb6b902c6 | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1177 | SAP CRM Service | CR700 |
Course |
SAP Live Access | eBook | 5 d | Classroom | eLearning | Assessment | loio501568e57a261014adaee338992e44a1 | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1179 | SAP CRM Marketing | CR600 |
Course |
SAP Live Access | eBook | 5 d | Classroom | eLearning | Assessment | loio501586de7a261014bdb2d93d374af2d8 | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 684 | SAP Trade Management Business Process | ICP600 |
Course |
SAP Live Access | 12 h | eBook | 3 d | Classroom | eLearning | 0.5 h | Assessment | loio503e37ca7a261014b4bc8331e278a5bb | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1654 | SAP Trade Management Implementation | ICP610 |
Course |
SAP Live Access | 8 h | eBook | 2 d | Classroom | eLearning | 0.25 h | Assessment | loio502a467d7a2610148528e2c6f70d119c | 2018-08 |
| ID | title | master | master title | master description | role | product | featured content | solution level 1 | solution level 2 | available on Help Portal | available on Learning Hub |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 28 | SAP CRM On-Premise |
yes |
SAP CRM On-Premise | Learn how to implement and customize features in SAP CRM. |
SAP Customer Relationship Management |
|
|
|
yes | yes |
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The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.
The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.
The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.
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eLearning
E-Learnings are interactive,web-based materials that you can consume at your own pace.
eBook
eBooks are materials for reading, providing the content in a book-like structure.
SAP Learning Rooms
SAP Learning Rooms are online social learning environments, where you can expand your SAP skills.
SAP Live Access
SAP Live Access gives you hands-on experience with a live, fully-supported and private SAP system.
openSAP
openSAP Enterprise MOOCs allow you to upskill from anywhere in the world, at a time that suits you.
Classroom
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Assessment
Assessments provide you with pre-course and post-course evaluations.
Certification
Certifications are official SAP exams that validate specific levels of competence with SAP solutions.
Hands-on Learning
Hands-on Learning is an onsite or virtual workshop providing hands-on practice and guided live system experience based on real-world use cases to deepen professional and expert skills.
Related Learning Journeys
Related Learning Journeys will direct you to relevant Learning Journeys in which you will get additional learning content to complement the Learning Journey they are included in.
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