Learning Journey 2.0

Learning Journey 28: SAP CRM On-Premise

General data for Learning Journey

Entry Value
ID 28
Title SAP CRM On-Premise
Short description Learn how to implement and customize features in SAP CRM.
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for scenario 2 https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f28%5fCR%5f11%5fEN%5fCol15%26fromSF%3dY&company=lear
Link URL for scenario 3 https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f28%5fCR%5f21%5fEN%5fCol15%26fromSF%3dY&company=lear
Link URL for scenario 4  
Link URL for scenario 5  
Description for "Join the SAP Learning Room" SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview" Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current" Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills" For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language en-US

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title SAP CRM On-Premise
Master description Learn how to implement and customize features in SAP CRM.
Link to LJ for Sales
Link to LJ for Presales
Link to LJ for CEE
Link to LJ for Solution Consultant
Link to LJ for Marketing Consultant
Link to LJ for Support Consultant  
Link to LJ for TechEd Visitor
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP Customer Relationship Management

featured content
  • Customer Experience
primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Digital Platform
level 2 solution for CRM & Customer Experience
  • Marketing
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Intelligent Technologies

    Learning Journey structure

       

    Scenario ID

    Scenario Title

    Sub-Topic ID

    Sub-Topic Title

    Tile ID

    Tile Title

    Tile Type Parent Code
    28 SAP CRM On-Premise

    1

    Join the SAP Learning Room            
    28 SAP CRM On-Premise

    1

    Join the SAP Learning Room     182 SAP CRM Learning Room LR-TCRM20
    28 SAP CRM On-Premise

    2

    Start with an overview            
    28 SAP CRM On-Premise

    2

    Start with an overview     1182 Overview of the SAP CRM Solution SAPCRM
    28 SAP CRM On-Premise

    2

    Start with an overview     184 Explore SAP C/4HANA Solutions C4H1
    28 SAP CRM On-Premise

    3

    Become competent            
    28 SAP CRM On-Premise

    3

    Become competent     185 SAP CRM Customizing Fundamentals CR100
    28 SAP CRM On-Premise

    3

    Become competent 132 Certification Path        
    28 SAP CRM On-Premise

    3

    Become competent 132 Certification Path 186 SAP CRM Middleware CR500
    28 SAP CRM On-Premise

    3

    Become competent 132 Certification Path 187 SAP CRM User Interface CR580
    28 SAP CRM On-Premise

    3

    Become competent 132 Certification Path 188 SAP CRM Interaction Center WebClient CR410
    28 SAP CRM On-Premise

    3

    Become competent 132 Certification Path 189 SAP Certified Application Associate C_TCRM20
    28 SAP CRM On-Premise

    3

    Become competent 132 Certification Path 374    
    28 SAP CRM On-Premise

    4

    Stay current            
    28 SAP CRM On-Premise

    5

    Expand your skills            
    28 SAP CRM On-Premise

    5

    Expand your skills 937 Sales        
    28 SAP CRM On-Premise

    5

    Expand your skills 937 Sales 1175 SAP CRM Sales CR300
    28 SAP CRM On-Premise

    5

    Expand your skills 938 Service        
    28 SAP CRM On-Premise

    5

    Expand your skills 938 Service 1177 SAP CRM Service CR700
    28 SAP CRM On-Premise

    5

    Expand your skills 939 Marketing        
    28 SAP CRM On-Premise

    5

    Expand your skills 939 Marketing 1179 SAP CRM Marketing CR600
    28 SAP CRM On-Premise

    5

    Expand your skills 1504 SAP Trade Management        
    28 SAP CRM On-Premise

    5

    Expand your skills 1504 SAP Trade Management 684 SAP Trade Management Business Process ICP600
    28 SAP CRM On-Premise

    5

    Expand your skills 1504 SAP Trade Management 1654 SAP Trade Management Implementation ICP610

    Tile details

    ID Title Parent code Short description Footnote Tile Type Learning room URL Learning room duration Learning room planned Learning room link text openSAP URL openSAP duration openSAP planned openSAP link text SAP live access URL SAP live access duration SAP live access planned SAP live access short description SAP live access link text e-book URL e-book duration e-book planned e-book short description e-book link text Classroom URL Classroom duration Classroom planned Classromm short description Classroom link text e-learning URL e-learning duration e-learning planned e-learning short description e-learning link text certification URL certification duration certification planned certification secondary text certification link text certification badge other URL 1 other duration 1 other planned 1 other short description 1 other link text 1 other link type 1 other URL 2 other duration 2 other short description 2 other link text 2 other link type 2 other URL 3 other duration 3 other short description 3 other link text 3 other link type 3 other URL 4 other duration 4 other short description 4 other link text 4 other link type 4 note secondary text academy URL academy duration academy planned academy link text assessment URL assessment duration assessment planned assessment short description assessment link text Hands-on Learning URL Hands-on Learning duration Hands-on Learning planned Hands-on Learning short description Hands-on Learning link text LJ URL 1 LJ short description 1 LJ URL 2 LJ short description 2 LJ URL 3 LJ short description 3 tile topic ID last updated
    182 SAP CRM Learning Room LR-TCRM20  

    https://training.sap.com/shop/learninghub

                                                                                                                                                        loio502fc37b7a261014961df462898ed651 2016-12
    1182 Overview of the SAP CRM Solution SAPCRM  

                   

    https://learn.sap/liveaccess/Course/SAPCRM

          SAP Live Access

    https://training.sap.com/shop/learninghub

    12 h     eBook

    https://training.sap.com/shop/course/sapcrm

    3 d     Classroom

    https://training.sap.com/shop/learninghub

    12 h     eLearning                                                                

          Assessment                       loio5015a4db7a2610148d66cf50025fab1d 2018-08
    184 Explore SAP C/4HANA Solutions C4H1  

           

    https://open.sap.com/courses/c4h1

    3 h   openSAP                                                                                                                                         loio502fce817a261014aaf6c3c12828f2fd 2019-02
    185 SAP CRM Customizing Fundamentals CR100  

    Prerequisite for all certification paths

                   

    https://learn.sap/liveaccess/course/CR100

          SAP Live Access

    https://training.sap.com/shop/learninghub

    20 h     eBook

    https://training.sap.com/shop/course/cr100

    5 d     Classroom

    https://training.sap.com/shop/learninghub

    20 h     eLearning                                                                

          Assessment                       loio502fd9847a261014a690ca5cd4a794b7 2018-08
    186 SAP CRM Middleware CR500  

                   

    https://learn.sap/liveaccess/Course/CR500

          SAP Live Access

          eBook

    https://training.sap.com/shop/course/cr500

    2 d     Classroom

          eLearning                                                                

          Assessment                       loio502fe4997a261014ae40df4851ae3d22 2018-08
    187 SAP CRM User Interface CR580  

                   

    https://learn.sap/liveaccess/course/CR580

          SAP Live Access

          eBook

    https://training.sap.com/shop/course/cr580

    4 d     Classroom

          eLearning                                                                

          Assessment                       loio502fef997a261014ace3be44e3b64a3b 2018-08
    188 SAP CRM Interaction Center WebClient CR410  

                   

          SAP Live Access

    https://training.sap.com/shop/learninghub

    12 h     eBook

    https://training.sap.com/shop/course/cr410

    3 d     Classroom

          eLearning                                                                

          Assessment                       loio502ffae77a261014a05788e121e99de7 2018-08
    189 SAP Certified Application Associate C_TCRM20  

    Not sure what to expect? Check out our sample questions!

                                                           

    https://training.sap.com/certification/c_tcrm20_73

        CRM Foundation with SAP CRM 7.0 EhP3 Certification

    no

                                                                                        loio503005f27a261014a696e916bc9fe021 2019-01
    374                                                                                                                       Alternative path: take TCRM10 and TCRM20 Academies.                                         loio503559d07a261014b524b770309439a9 2016-12
    1175 SAP CRM Sales CR300  

                   

          SAP Live Access

          eBook

    https://training.sap.com/shop/course/cr300

    4 d     Classroom

          eLearning                                                                

          Assessment                       loio50154aeb7a261014bce0c8efb6b902c6 2018-08
    1177 SAP CRM Service CR700  

                   

          SAP Live Access

          eBook

    https://training.sap.com/shop/course/cr700

    5 d     Classroom

          eLearning                                                                

          Assessment                       loio501568e57a261014adaee338992e44a1 2018-08
    1179 SAP CRM Marketing CR600  

                   

          SAP Live Access

          eBook

    https://training.sap.com/shop/course/cr600

    5 d     Classroom

          eLearning                                                                

          Assessment                       loio501586de7a261014bdb2d93d374af2d8 2018-08
    684 SAP Trade Management Business Process ICP600  

                   

          SAP Live Access

    https://training.sap.com/learninghub

    12 h     eBook

    https://training.sap.com/course/ICP600

    3 d     Classroom

          eLearning                                                                

    https://training.sap.com/learninghub

    0.5 h     Assessment                       loio503e37ca7a261014b4bc8331e278a5bb 2018-08
    1654 SAP Trade Management Implementation ICP610  

                   

    https://learn.sap/liveaccess/course/ICP610

          SAP Live Access

    https://training.sap.com/learninghub

    8 h     eBook

    https://training.sap.com/course/icp610

    2 d     Classroom

          eLearning                                                                

    https://training.sap.com/learninghub

    0.25 h     Assessment                       loio502a467d7a2610148528e2c6f70d119c 2018-08
    ID title master master title master description role product featured content solution level 1 solution level 2 available on Help Portal available on Learning Hub
    28 SAP CRM On-Premise

    yes

    SAP CRM On-Premise Learn how to implement and customize features in SAP CRM.

    SAP Customer Relationship Management

    • Customer Experience
    • CRM & Customer Experience
    • Marketing
      yes yes

      Help_Portal

      full

      Watch the intro video

      Find Your Learning Journey

      SAP Learning Journeys

      I thought you might like these great SAP Learning Journeys:

      Roles

      Topics

      All Roles

      All Solutions

      Business User

      TechEd Visitor

      Developer

      Architect

      Data Analyst

      Consultant

      Administrator

      *This Learning Journey has been archived.

      Last updated

      All Learning Journeys

      Please wait while we are generating your PDF...

      Learning Journey ID

      Click to view Learning Journey owner's details

      Formats

      All Formats

      Not available in selected formats

      Join the SAP Learning Room

      Start with an overview

      Become competent

      Stay current

      Expand your skills

      Show Content

      Hide Content

      Earn a badge!

      Filters

      Close

      Purchase a subscription

      Log off

      What's New

      saplearningnetwork@sap.com

      Feedback on SAP Learning Journey:

      Learning Journey

      My feedback:

      https://vimeo.com/236351122

      The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.

      The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.

      The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.

      Watch this video

      Learn

      Practice

      Self Test

      or

      • COURSE EBOOK ELEARNING
      • LIVEACCESS
      • ASSESSMENT

      Learning Journeys

      317030086f83418a94dfe94173b46584.html

      0d7dd0dc8f464586a187b9b6c27c6b23.html