Learning Journey 2.0

SAP CRM On-Premise

General data for Learning Journey

Entry Value
ID 28
Title SAP CRM On-Premise
Short description Learn how to implement and customize features in SAP CRM.
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for scenario 2 https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f28%5fCR%5f11%5fEN%5fCol15%26fromSF%3dY&company=lear
Link URL for scenario 3 https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f28%5fCR%5f21%5fEN%5fCol15%26fromSF%3dY&company=lear
Link URL for scenario 4  
Link URL for scenario 5  
Description for "Join the SAP Learning Room" SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview" Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current" Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills" For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language en-US

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title SAP CRM On-Premise
Master description Learn how to implement and customize features in SAP CRM.
Link to LJ for Sales
Link to LJ for Presales
Link to LJ for CEE
Link to LJ for Solution Consultant
Link to LJ for Marketing Consultant
Link to LJ for Support Consultant
Link to LJ for TechEd Visitor
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP Customer Relationship Management

featured content
  • Customer Experience
primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Digital Platform
level 2 solution for CRM & Customer Experience
  • Marketing
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Intelligent Technologies

Learning Journey structure

   

Scenario ID

Scenario Title

Sub-Topic ID

Sub-Topic Title

Tile ID

Tile Title

Tile Type Parent Code
28 SAP CRM On-Premise

1

Join the SAP Learning Room            
28 SAP CRM On-Premise

1

Join the SAP Learning Room     182 SAP CRM Learning Room

SAP Learning Room

LR-TCRM20
28 SAP CRM On-Premise

2

Start with an overview            
28 SAP CRM On-Premise

2

Start with an overview     1182 Overview of the SAP CRM Solution

Course

SAPCRM
28 SAP CRM On-Premise

2

Start with an overview     184 Reimagine Customer Experience with SAP C/4HANA

openSAP

C4H1
28 SAP CRM On-Premise

3

Become competent            
28 SAP CRM On-Premise

3

Become competent     185 SAP CRM Customizing Fundamentals

Course

CR100
28 SAP CRM On-Premise

3

Become competent     187 SAP CRM User Interface

Course

CR580
28 SAP CRM On-Premise

3

Become competent     186 SAP CRM Middleware

Course

CR500
28 SAP CRM On-Premise

3

Become competent     188 SAP CRM Interaction Center WebClient

Course

CR410
28 SAP CRM On-Premise

4

Stay current            
28 SAP CRM On-Premise

4

Stay current     13311 What’s New for SAP CRM On-Premise

Other

 
28 SAP CRM On-Premise

5

Expand your skills            
28 SAP CRM On-Premise

5

Expand your skills 937 Sales        
28 SAP CRM On-Premise

5

Expand your skills 937 Sales 1175 SAP CRM Sales

Course

CR300
28 SAP CRM On-Premise

5

Expand your skills 938 Service        
28 SAP CRM On-Premise

5

Expand your skills 938 Service 1177 SAP CRM Service

Course

CR700
28 SAP CRM On-Premise

5

Expand your skills 939 Marketing        
28 SAP CRM On-Premise

5

Expand your skills 939 Marketing 1179 SAP CRM Marketing

Course

CR600
28 SAP CRM On-Premise

5

Expand your skills 1504 SAP Trade Management        
28 SAP CRM On-Premise

5

Expand your skills 1504 SAP Trade Management 684 SAP Trade Management Business Process

Course

ICP600
28 SAP CRM On-Premise

5

Expand your skills 1504 SAP Trade Management 1654 SAP Trade Management Implementation

Course

ICP610

Tile details

ID Title Parent code Short description Footnote Tile Type Learning room URL Learning room duration Learning room planned Learning room link text openSAP URL openSAP duration openSAP planned openSAP link text SAP live access URL SAP live access duration SAP live access planned SAP live access short description SAP live access link text e-book URL e-book duration e-book planned e-book short description e-book link text Classroom URL Classroom duration Classroom planned Classromm short description Classroom link text e-learning URL e-learning duration e-learning planned e-learning short description e-learning link text certification URL certification duration certification planned certification secondary text certification link text certification badge other URL 1 other duration 1 other planned 1 other short description 1 other link text 1 other link type 1 other URL 2 other duration 2 other short description 2 other link text 2 other link type 2 other URL 3 other duration 3 other short description 3 other link text 3 other link type 3 other URL 4 other duration 4 other short description 4 other link text 4 other link type 4 note secondary text academy URL academy duration academy planned academy link text assessment URL assessment duration assessment planned assessment short description assessment link text Hands-on Learning URL Hands-on Learning duration Hands-on Learning planned Hands-on Learning short description Hands-on Learning link text LJ URL 1 LJ short description 1 LJ URL 2 LJ short description 2 LJ URL 3 LJ short description 3 tile topic ID last updated
182SAP CRM Learning RoomLR-TCRM20 

SAP Learning Room

https://training.sap.com/shop/learninghub

                                                                          loio502fc37b7a261014961df462898ed6512016-12
1182Overview of the SAP CRM SolutionSAPCRM 

Course

        

https://learn.sap/liveaccess/Course/SAPCRM

   SAP Live Access

https://training.sap.com/shop/learninghub

12 h  eBook

https://training.sap.com/shop/course/sapcrm

3 d  Classroom

https://training.sap.com/shop/learninghub

12 h  eLearning                                

   Assessment           loio5015a4db7a2610148d66cf50025fab1d2018-08
184 Reimagine Customer Experience with SAP C/4HANA C4H1  

openSAP

       

https://open.sap.com/courses/c4h1

3 h   openSAP                                                                                                                                         loio502fce817a261014aaf6c3c12828f2fd 2019-03
185SAP CRM Customizing FundamentalsCR100 

Prerequisite for all certification paths

Course

        

https://learn.sap/liveaccess/course/CR100

   SAP Live Access

https://training.sap.com/shop/learninghub

20 h   eBook

https://training.sap.com/shop/course/cr100

5 d  Classroom

https://training.sap.com/shop/learninghub

20 h  eLearning                                

   Assessment           loio502fd9847a261014a690ca5cd4a794b72018-08
187SAP CRM User InterfaceCR580 

Course

        

https://learn.sap/liveaccess/course/CR580

   SAP Live Access

   eBook

https://training.sap.com/shop/course/cr580

4 d  Classroom

   eLearning                                

   Assessment           loio502fef997a261014ace3be44e3b64a3b2018-08
186SAP CRM MiddlewareCR500 

Course

        

https://learn.sap/liveaccess/Course/CR500

   SAP Live Access

   eBook

https://training.sap.com/shop/course/cr500

2 d  Classroom

   eLearning                                

   Assessment           loio502fe4997a261014ae40df4851ae3d222018-08
188SAP CRM Interaction Center WebClientCR410 

Course

        

   SAP Live Access

https://training.sap.com/shop/learninghub

12 h  eBook

https://training.sap.com/shop/course/cr410

3 d  Classroom

   eLearning                                

   Assessment           loio502ffae77a261014a05788e121e99de72018-08
13311 What’s New for SAP CRM On-Premise  

Get a complete overview of the new, changed and deleted features and functions.

Other

                                                                   

https://help.sap.com/viewer/9292850233994fcc84999673c1d20dc6/latest/en-US/d47688555e091a25e10000000a174cb4.html

      What's New What's New

    What's New What's New

    What's New What's New

    What's New What's New                                          

loioa8be70fea1c646e1a21d57c9bd9424ca

2019-06
1175SAP CRM SalesCR300 

Course

        

   SAP Live Access

   eBook

https://training.sap.com/shop/course/cr300

4 d  Classroom

   eLearning                                

   Assessment           loio50154aeb7a261014bce0c8efb6b902c62018-08
1177SAP CRM ServiceCR700 

Course

        

   SAP Live Access

   eBook

https://training.sap.com/shop/course/cr700

5 d  Classroom

   eLearning                                

   Assessment           loio501568e57a261014adaee338992e44a12018-08
1179SAP CRM MarketingCR600 

Course

        

   SAP Live Access

   eBook

https://training.sap.com/shop/course/cr600

5 d  Classroom

   eLearning                                

   Assessment           loio501586de7a261014bdb2d93d374af2d82018-08
684SAP Trade Management Business ProcessICP600 

Course

        

   SAP Live Access

https://training.sap.com/learninghub

12 h  eBook

https://training.sap.com/course/ICP600

3 d  Classroom

   eLearning                                

https://training.sap.com/learninghub

0.5 h  Assessment           loio503e37ca7a261014b4bc8331e278a5bb2018-08
1654SAP Trade Management ImplementationICP610 

Course

        

https://learn.sap/liveaccess/course/ICP610

   SAP Live Access

https://training.sap.com/learninghub

8 h  eBook

https://training.sap.com/course/icp610

2 d  Classroom

   eLearning                                

https://training.sap.com/learninghub

0.25 h  Assessment           loio502a467d7a2610148528e2c6f70d119c2018-08
ID title master master title master description role product featured content solution level 1 solution level 2 available on Help Portal available on Learning Hub
28 SAP CRM On-Premise

yes

SAP CRM On-Premise Learn how to implement and customize features in SAP CRM.

SAP Customer Relationship Management

  • Customer Experience
  • CRM & Customer Experience
  • Marketing
yes yes

Help_Portal

full

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eLearnings, eBooks, and assessments require an active SAP Learning Hub subscription.

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The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.

The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.

The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.

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eBooks are materials for reading, providing the content in a book-like structure.

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Related Learning Journeys will direct you to relevant Learning Journeys in which you will get additional learning content to complement the Learning Journey they are included in.

What's New

Through What's New content you will get a complete overview of the new, changed and deleted features and functions for a specific product.

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