SAP Service Cloud
General data for Learning Journey
| Entry | Value |
|---|---|
| ID | 282 |
| Title | SAP Service Cloud |
| Short description | Learn how to configure and implement SAP Service Cloud. |
| Video-Link for Learning Journey | |
| Status |
published |
| Visible on Help Portal | yes |
| Visible on Learning Hub | yes |
| Link URL for "Start with an overview" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea |
| Link URL for "Become competent" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=lea |
| Link URL for "Stay current" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea |
| Link URL for "Expand your skills" | |
| Description for "Join the SAP Learning Room" |
SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives. |
| Description for "Start with an overview" |
Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic. |
| Description for "Become competent" |
The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified. |
| Description for "Stay current" |
Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date. |
| Description for "Expand your skills" |
For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas. |
| Language | en-US |
| Edition |
|
Learning Journey Master
| Entry | Value |
|---|---|
| Is this a master Learning Journey? |
yes |
| Master title | SAP Service Cloud |
| Master description | Learn how to configure and implement SAP Service Cloud. |
| Link to LJ for Consultant | |
| Link to LJ for Developer | |
| Link to LJ for Architect | |
| Link to LJ for Administrator | |
| Link to LJ for Business User | |
| Link to LJ for Data Analyst | |
| Product |
SAP HYBRIS SERVICE FACTORY |
| primary solution |
|
| secondary solutions |
|
| level 2 solution for ERP and Digital Core |
|
| level 2 solution for Digital Supply Chain |
|
| level 2 solution for Network & Spend Management |
|
| level 2 solution for HR & People Engagement |
|
| level 2 solution for Databases & Data Management |
|
| level 2 solution for CRM & Customer Experience |
|
| level 2 solution for Industry Applications |
|
| level 2 solution for Analytics |
|
| level 2 solution for Application Development & Integration |
|
| level 2 solution for ISV Partners (Build) |
|
| level 2 solution for Intelligent Enterprise |
|
Learning Journey structure
Scenario ID |
Scenario Title |
Sub-Topic ID |
Sub-Topic Title |
Tile ID |
Tile Title |
Tile Type | Parent Code | ||
|---|---|---|---|---|---|---|---|---|---|
| 282 | SAP Service Cloud |
1 |
Join the SAP Learning Room | ||||||
| 282 | SAP Service Cloud |
1 |
Join the SAP Learning Room | 2811 | Customer Experience Learning Room |
SAP Learning Room |
LR_CEC | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | ||||||
| 282 | SAP Service Cloud |
1 |
Join the SAP Learning Room | 1 | Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process | ||||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 1 | Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process | 184 | Lead to cash business process |
openSAP |
CX1 |
| 282 | SAP Service Cloud |
2 |
Start with an overview | 2 | Get Started with basics of your SAP Service Cloud Solution | ||||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 2 | Get Started with basics of your SAP Service Cloud Solution | 10681 | SAP Service Cloud Quick Guide |
Other |
|
| 282 | SAP Service Cloud |
2 |
Start with an overview | 2 | Get Started with basics of your SAP Service Cloud Solution | 18787 | Core Features and confgurations |
Other |
|
| 282 | SAP Service Cloud |
2 |
Start with an overview | 2 | Get Started with basics of your SAP Service Cloud Solution | 18788 | Basics of UI, Analytics and Platform |
Other |
|
| 282 | SAP Service Cloud |
2 |
Start with an overview | 2 | Get Started with basics of your SAP Service Cloud Solution | 18789 | Solution business benefts and how to use them |
Other |
|
| 282 | SAP Service Cloud | Start with an overview | 3 | Get onboard with SAP Service Cloud foundation | |||||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 3 | Get onboard with SAP Service Cloud foundation | 1587 | SAP Service Cloud: Foundation Course for Application Consultants |
Stay Current |
EKT_C4C1702SERVICE |
| 282 | SAP Service Cloud |
3 |
Become competent | ||||||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 4 | Deep Dive into SAP ServiceCloud | ||||
| 282 | SAP Service Cloud |
3 |
Become competent | 4 | Deep Dive into SAP ServiceCloud | 16642 | SAP Service Cloud |
Course |
C4H510 (former C4C14) |
| 282 | SAP Service Cloud |
3 |
Become competent | 4 | Deep Dive into SAP ServiceCloud | 1186 | SAP Cloud for Customer Administration |
Course |
C4H440 (former C4C10) |
| 282 | SAP Service Cloud |
3 |
Become competent | 4 | Deep Dive into SAP ServiceCloud | 375 | SAP Certified Application Associate |
Certification |
C_C4H510_01 |
| 282 | SAP Service Cloud |
3 |
Become competent | 5 | SAP Service Cloud Ticket Intelligence and Machine Learnings | ||||
| 282 | SAP Service Cloud |
3 |
Become competent | 5 | SAP Service Cloud Ticket Intelligence and Machine Learnings | 18791 | Service Ticket Intelligence using Machine Learning |
Other |
|
| 282 | SAP Service Cloud |
3 |
Become competent | 5 | SAP Service Cloud Ticket Intelligence and Machine Learnings | 18792 | Customer Service with Qualtrics |
Other |
|
| 282 | SAP Service Cloud |
4 |
Stay current | ||||||
| 282 | SAP Service Cloud |
4 |
Stay current | 13317 | What’s New for SAP Service Cloud |
Other |
|||
| 282 | SAP Service Cloud |
4 |
Stay current | 18793 | Webinars for what's new |
Other |
|||
| 282 | SAP Service Cloud |
4 |
Stay current | 18794 | SAP Roadmap viewer |
Other |
|||
| 282 | SAP Service Cloud |
5 |
Expand your skills | ||||||
| 282 |
4 |
Stay current | 6 | Other SAP Service Cloud related solutions | |||||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 6 | Other SAP Service Cloud related solutions | 13322 | SAP Service Cloud - Service Contracts |
Course |
C4H512 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 6 | Other SAP Service Cloud related solutions | 3392 | SAP Cloud for Customer Utilities |
Stay Current |
EKT_C4CUTILI |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 6 | Other SAP Service Cloud related solutions | 18795 | Knowledgebase by Mindtouch |
Other |
|
| 282 | SAP Service Cloud |
5 |
Expand your skills | 6 | Other SAP Service Cloud related solutions | 18796 | SAP Field Service Management |
Course |
C4H520 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 7 | Extensibility and integration related topics | ||||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 7 | Extensibility and integration related topics | 18797 | Extending SAP Service Cloud using Cloud Application Studio |
Other |
|
| 282 | SAP Service Cloud |
5 |
Expand your skills | 7 | Extensibility and integration related topics | 18798 | Integration with on premise SAP Solutions |
Course |
C4H450 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 7 | Extensibility and integration related topics | 18799 | SAP Certified Integration Associate - SAP Cloud for Customer |
Certification |
C_C4H450_01 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 7 | Extensibility and integration related topics | 18800 | SAP Cloud Platform |
Course |
CP100 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 7 | Extensibility and integration related topics | 18801 | SAP Cloud Portal Administration & Operations |
Course |
CP300 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 7 | Extensibility and integration related topics | 18802 | SAP Field Service Management Integration with SAP S/4HANA |
Course |
C4H513 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 8 | Coming soon, so stay tuned | ||||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 8 | Coming soon, so stay tuned | 18803 | SAP Service Cloud integration with SAP Field Service Management |
Course |
C4H050 |
| 282 | SAP Service Cloud |
5 |
Expand your skills | 9 | Additional resources and articles | ||||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 9 | Additional resources and articles | 18804 | Expert Recommendations, Project framework & Strategic Guidance |
Other |
|
| 282 | SAP Service Cloud |
5 |
Expand your skills | 9 | Additional resources and articles | 18805 | Signup For Newsletter |
Other |
|
| 282 | SAP Service Cloud |
5 |
Expand your skills | 9 | Additional resources and articles | 18806 | Customer Communities |
Other |