Learning Journey 2.0

Learning Journey 282: SAP Service Cloud

General data for Learning Journey

Entry Value
ID 282
Title SAP Service Cloud
Short description Learn how to configure and implement SAP Service Cloud.
Video-Link for Learning Journey  
Status

published
Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview"  
Link URL for "Become competent"  
Link URL for "Stay current"  
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room" SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview" Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent" The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current" Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills" For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language en-US

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes
Master title SAP Service Cloud
Master description Learn how to configure and implement SAP Service Cloud.
Link to LJ for Sales
Link to LJ for Presales
Link to LJ for CEE
Link to LJ for Solution Consultant
Link to LJ for Marketing Consultant
Link to LJ for Support Consultant
Link to LJ for TechEd Visitor
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP HYBRIS SERVICE FACTORY
featured content
  • Customer Experience
primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Digital Platform
level 2 solution for CRM & Customer Experience
  • Service
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Intelligent Technologies

Learning Journey structure

   

Scenario ID

Scenario Title

Sub-Topic ID

Sub-Topic Title

Tile ID

Tile Title

 Tile Type Parent Code
282 SAP Service Cloud

1

 Join the SAP Learning Room            
282 SAP Service Cloud

1

 Join the SAP Learning Room     2811 Customer Experience Learning Room

SAP Learning Room

 LR_CEC_EN
282 SAP Service Cloud

2

 Start with an overview            
282 SAP Service Cloud

2

 Start with an overview     197 Experience SAP Cloud for Customer

openSAP

 C4C1
282 SAP Service Cloud

2

 Start with an overview     1587 SAP Service Cloud: Foundation Course for Application Consultants

Stay Current

 EKT_C4C1702SERVICE
282 SAP Service Cloud

2

 Start with an overview     10680 SAP Sales Cloud Quick Guide

Other

  
282 SAP Service Cloud

2

 Start with an overview     10681 SAP Service Cloud Quick Guide

Other

  
282 SAP Service Cloud

3

 Become competent            
282 SAP Service Cloud

3

 Become competent     3392 SAP Cloud for Customer Utilities

Stay Current

 EKT_C4CUTILI
282 SAP Service Cloud

3

 Become competent     200 SAP Service Cloud

Course

 C4C14
282 SAP Service Cloud

3

 Become competent     1186 SAP Cloud for Customer Administration

Course

 C4C10
282 SAP Service Cloud

3

 Become competent     375 SAP Certified Application Associate

Certification

 C_C4C14
282 SAP Service Cloud

4

 Stay current            
282 SAP Service Cloud

4

 Stay current     2585 SAP Cloud for Customer – Stay Current

Stay Current

 EKT_C4CCONS
282 SAP Service Cloud

5

 Expand your skills            
282 SAP Service Cloud

5

 Expand your skills     184 Explore SAP C/4HANA Solutions

openSAP

 C4H1
282 SAP Service Cloud

5

 Expand your skills     1529 SAP Activate Methodology: Cloud Implementation

Course

 ACT2CL
282 SAP Service Cloud

5

 Expand your skills     1786 SAP Activate Methodology for C4C

Stay Current

 EKT_LAUVACT
282 SAP Service Cloud

5

 Expand your skills     3327 SAP Cloud for Customer Analytics - Stay Current

Stay Current

 EKT_C4CANACONS
282 SAP Service Cloud

5

 Expand your skills     10682 SAP Sales Cloud Features and Configuration Videos

Other

  
282 SAP Service Cloud

5

 Expand your skills     10683 SAP Service Cloud Features and Configuration Videos

Other

  

Tile details

ID Title Parent code Short description Footnote Tile Type Learning room URL Learning room duration Learning room planned Learning room link text openSAP URL openSAP duration openSAP planned openSAP link text SAP live access URL SAP live access duration SAP live access planned SAP live access short description SAP live access link text e-book URL e-book duration e-book planned e-book short description e-book link text Classroom URL Classroom duration Classroom planned Classromm short description Classroom link text e-learning URL e-learning duration e-learning planned e-learning short description e-learning link text certification URL certification duration certification planned certification secondary text certification link text certification badge other URL 1 other duration 1 other planned 1 other short description 1 other link text 1 other link type 1 other URL 2 other duration 2 other short description 2 other link text 2 other link type 2 other URL 3 other duration 3 other short description 3 other link text 3 other link type 3 other URL 4 other duration 4 other short description 4 other link text 4 other link type 4 note secondary text academy URL academy duration academy planned academy link text assessment URL assessment duration assessment planned assessment short description assessment link text Hands-on Learning URL Hands-on Learning duration Hands-on Learning planned Hands-on Learning short description Hands-on Learning link text LJ URL 1 LJ short description 1 LJ URL 2 LJ short description 2 LJ URL 3 LJ short description 3 tile topic ID last updated
2811 Customer Experience Learning Room LR_CEC_EN  

SAP Learning Room

https://training.sap.com/learninghub

    

SAP Learning Room

                                                                                                                                                

loiod0b4371b81a84593ac5016b4fd506e1f

 2018-09
197 Experience SAP Cloud for Customer C4C1  

openSAP

        

https://open.sap.com/courses/c4c1

 18 h   openSAP                                                                                                                                         loio50301bf87a26101495b38edb5355c985 2018-08
1587 SAP Service Cloud: Foundation Course for Application Consultants EKT_C4C1702SERVICE Early Knowledge Transfer  

Stay Current

                                              

https://training.sap.com/shop/learninghub

 6 h   Early Knowledge Transfer eLearning                                                                                                 loio5026bdb47a2610148c3ced7a804a7217 2018-08
10680 SAP Sales Cloud Quick Guide    

Other

                                                                    

https://enable.cx.sap.com/playlist/dedicated/89743441/1_5uz194t8/1_0k3ylsgt

       Video Video

    Varied format  

    Varied format  

    Varied format                                            

loio8f76c6f48f3f4fad8280d703da9f7a4b

 2018-12
10681 SAP Service Cloud Quick Guide    

Other

                                                                    

https://enable.cx.sap.com/playlist/dedicated/101910262/1_c33ms0ro/1_0k3ylsgt

       Video Video

    Varied format  

    Varied format  

    Varied format                                            

loio949ad18f72754326ab52960c744729c8

 2018-12
3392 SAP Cloud for Customer Utilities EKT_C4CUTILI    

Stay Current

                                              

https://training.sap.com/learninghub

 1 h    

eLearning

                                                                                                

loio3035f354600f4afcbabfc38f51fd83d4

 2018-08
200 SAP Service Cloud C4C14  

Course

                

      SAP Live Access

https://training.sap.com/learninghub

 8 h     eBook

https://training.sap.com/course/C4C14

 2 d     Classroom

https://training.sap.com/shop/learninghub

 4.75 h     eLearning                                                                

      Assessment                       loio503048117a261014bde78a2222c465c1 2019-03
1186 SAP Cloud for Customer Administration C4C10  

Course

                

      SAP Live Access

https://training.sap.com/learninghub

 12 h     eBook

https://training.sap.com/course/C4C10

 3 d     Classroom

https://training.sap.com/learninghub

 8.25 h     eLearning                                                                

      Assessment                       loio5015b3cf7a261014aab19a4b3e7b594c 2019-03
375 SAP Certified Application Associate C_C4C14  

Not sure what to expect? Check out our sample questions!

Certification

                                                        

https://training.sap.com/certification/c_c4c14_1805

 3 h   SAP  Service Cloud Certification

yes

                                                                                     loio5035645a7a261014b46d8e9a8be67b1d 2019-01
2585 SAP Cloud for Customer – Stay Current EKT_C4CCONS    

Stay Current

                                              

https://training.sap.com/learninghub

 4.25 h    

eLearning

                                                                                                

loio21854efa04c04ffa9c4518b0619b8e7b

 2019-01
184 Explore SAP C/4HANA Solutions C4H1  

openSAP

        

https://open.sap.com/courses/c4h1

 3 h   openSAP                                                                                                                                         loio502fce817a261014aaf6c3c12828f2fd 2019-02
1529 SAP Activate Methodology: Cloud Implementation ACT2CL  

Course

                

      SAP Live Access

https://training.sap.com/shop/learninghub

 8 h     eBook

https://training.sap.com/course/ACT2CL

 4 h     Classroom

https://training.sap.com/shop/learninghub

 8 h     eLearning                                                                

      Assessment                       loio50245a6f7a2610149179c3c6375557b5 2018-11
1786 SAP Activate Methodology for C4C EKT_LAUVACT    

Stay Current

                                              

https://training.sap.com/shop/learninghub

       eLearning                                                                                                 loio502f8c457a26101486fba80dc56cd6f3 2016-12
3327 SAP Cloud for Customer Analytics - Stay Current EKT_C4CANACONS    

Stay Current

                                              

https://training.sap.com/learninghub

 2.25 h    

eLearning

                                                                                                

loio02628386dac74f95bd577cfa62445170

 2018-07
10682 SAP Sales Cloud Features and Configuration Videos    

Other

                                                                    

https://enable.cx.sap.com/channel/Sales%2BFeatures%2Band%2BConfigurations/89743481

       Video Video

    Varied format  

    Varied format  

    Varied format                                            

loioe638ad05de434b06bb177866e4d82913

 2018-12
10683 SAP Service Cloud Features and Configuration Videos    

Other

                                                                    

https://enable.cx.sap.com/channel/Service%2BFeatures%2Band%2BConfigurations/101910352

       Video Video

    Varied format  

    Varied format  

    Varied format                                            

loiofaf31212cd9e4fa292ae51f294aa37a4

 2018-12
ID title master master title master description role product featured content solution level 1 solution level 2 available on Help Portal available on Learning Hub
282 SAP Service Cloud

yes

 SAP Service Cloud Learn how to configure and implement SAP Service Cloud.

SAP HYBRIS SERVICE FACTORY
  • Customer Experience
  • CRM & Customer Experience
  • Service
 yes yes

Add to my learning

Help_Portal

full

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The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.

The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.

The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.

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