SAP Service Cloud

General data for Learning Journey

Entry	Value
ID	282
Title	SAP Service Cloud
Short description	Learn how to configure and implement SAP Service Cloud.
Video-Link for Learning Journey
Status	published
Visible on Help Portal	yes
Visible on Learning Hub	yes
Link URL for "Start with an overview"	https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Become competent"	https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Stay current"	https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Expand your skills"
Description for "Join the SAP Learning Room"	SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.
Description for "Start with an overview"	Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.
Description for "Become competent"	The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.
Description for "Stay current"	Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.
Description for "Expand your skills"	For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.
Language	en-US
Creation date	2018-03
Last update date	2021-03
Learning Journey origin	KTE
Edition	Professional Edition Business Edition ("Start with an overview" content only) Edition for Customer Experience Edition for People Engagement
Scenario name	Join the SAP Learning RoomStart with an overviewBecome competentStay currentExpand your skills

Main Learning Journey data

Entry	Value
Is this a main Learning Journey?	yes
Main title	SAP Service Cloud
Main description	Learn how to configure and implement SAP Service Cloud.
Link to LJ for Consultant	Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator	Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product	SAP HYBRIS SERVICE FACTORY
primary solution	CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Finance
level 2 solution for Supply Chain Management
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for CRM & Customer Experience	Service
level 2 solution for Industry Applications
level 2 solution for Business Technology Platform
level 2 solution for Intelligent Enterprise

Learning Journey structure

LJ ID	LJ title	Scenario ID	Scenario Title	Sub-Topic ID	Sub-Topic Title	Tile ID	Tile Title	Tile Type	Parent Code	Tile LOIO	Build	LJ LOIO
282	SAP Service Cloud	1	Join the SAP Learning Room								SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	1	Join the SAP Learning Room			2811	Customer Experience Learning Room	SAP Learning Room	LR_CEC	loiod0b4371b81a84593ac5016b4fd506e1f	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	2	Start with an overview								SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	1	Join the SAP Learning Room	1	Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	2	Start with an overview	1	Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process	184	Lead to cash business process	openSAP	CX1	loio502fce817a261014aaf6c3c12828f2fd	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	2	Start with an overview	2	Get Started with basics of your SAP Service Cloud Solution						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	2	Start with an overview	2	Get Started with basics of your SAP Service Cloud Solution	10681	Getting started with SAP Service Cloud	Other		loio949ad18f72754326ab52960c744729c8	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud		Start with an overview	3	Get onboard with SAP Service Cloud foundation						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	2	Start with an overview	3	Get onboard with SAP Service Cloud foundation	1587	SAP Service Cloud: Foundation Course for Application Consultants	Stay Current	EKT_C4C1702SERVICE	loio5026bdb47a2610148c3ced7a804a7217	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent								SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	2	Start with an overview	10	Develop your skills at your own pace with bite-sized learning						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent	10	Develop your skills at your own pace with bite-sized learning	18787	Become competent in SAP Service Cloud	Other		loio41f7274f599b4d8fbeeb2cd257b0ddd0	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	2	Start with an overview	4	Deep Dive into SAP ServiceCloud						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent	4	Deep Dive into SAP ServiceCloud	16642	SAP Service Cloud	Course	C4H510 (former C4C14)	loio71ae8a3aecfc463aaa189d1409329e51	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent	4	Deep Dive into SAP ServiceCloud	1186	SAP Cloud for Customer Administration	Course	C4H440 (former C4C10)	loio5015b3cf7a261014aab19a4b3e7b594c	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent	4	Deep Dive into SAP ServiceCloud	375	SAP Certified Application Associate	Certification	C_C4H510_01	loio5035645a7a261014b46d8e9a8be67b1d	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent	5	SAP Service Cloud Ticket Intelligence and Machine Learnings						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent	5	SAP Service Cloud Ticket Intelligence and Machine Learnings	18791	Service Ticket Intelligence using Machine Learning	Other		loio77705a7ccdb54cc98fa1846f1880672b	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	3	Become competent	5	SAP Service Cloud Ticket Intelligence and Machine Learnings	18792	Customer Service with Qualtrics	Other		loioda67e6c374604561bb10de1c237e71f7	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	4	Stay current								SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	4	Stay current			13317	What’s New for SAP Service Cloud	Other		loio44c166e796824932a6f1a66fdc153d3e	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	4	Stay current			18793	Webinars for what's new	Other		loioda7e7848e79446d49b40bbcd05b3bf3b	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	4	Stay current			18794	SAP Roadmap viewer	Other		loio33f2b5b2723e44cead8086173472be21	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	4	Stay current			20476	Try out our new experience to stay current	Stay Current	C4H5_SC	loio12d1aa3d90274e009d9b4bd6c052789d	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	4	Stay current			20477	SAP Service Cloud Stay Current	Course	C4H5_SC	loio1e6ecd70a17e4ea4bade337159c097c8	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills								SHIP	loio2354951061804b88ac70acf321a5d55c
282		4	Stay current	6	Other SAP Service Cloud related solutions						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	6	Other SAP Service Cloud related solutions	13322	SAP Service Cloud - Service Contracts	Course	C4H512	loio8f0f5712b1f140f9a8a149f7edb9af7d	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	6	Other SAP Service Cloud related solutions	3392	SAP Cloud for Customer Utilities	Stay Current	EKT_C4CUTILI	loio3035f354600f4afcbabfc38f51fd83d4	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	6	Other SAP Service Cloud related solutions	18795	Knowledgebase by Mindtouch	Other		loio0f6eeffd15284d7e863106195601084d	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	6	Other SAP Service Cloud related solutions	13079	SAP Field Service Management Training	Course	C4H520	loiob516c55ea62e4d0fac5c0b95e2f8e994	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics	18797	Extending SAP Service Cloud using Cloud Application Studio	Other		loiob3d7a18e58e546e2ad0988c45e5b4db5	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics	16644	SAP Cloud for Customer Integration	Course	C4H450 (former C4C50)	loioab9a579e749b433aaa773c78a18f5a88	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics	203	SAP Certified Integration Associate	Certification	C_C4H450	loio503069167a261014bf1e9df4080719a2	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics	276	SAP Integration Suite and SAP Extension Suite, Introduction	Course	CP100	loio503309587a261014a35ef7a47dd9b45a	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics	18801	SAP Cloud Portal Administration & Operations	Course	CP300	loioe9ae23283b814fb9be6052287d22243c	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics	18802	SAP Field Service Management Integration with SAP S/4HANA	Course	C4H513	loiode7afa1b51934291b6db04a135345433	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	7	Extensibility and integration related topics	18803	SAP Service Cloud integration with SAP Field Service Management	Course	C4H050	loiob9138f867f644fed9a618c6d18259ebf	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	9	Additional resources and articles						SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	9	Additional resources and articles	18804	Expert Recommendations, Project framework & Strategic Guidance	Other		loio622b0e09a2564b3faad9c85d7ce51b22	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	9	Additional resources and articles	18805	Signup For Newsletter	Other		loiof1ee0c0fca8440379495cf77510f6b30	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	9	Additional resources and articles	18806	Customer Communities	Other		loio974c2cac40de4066bedfbe0ee48acf7c	SHIP	loio2354951061804b88ac70acf321a5d55c
282	SAP Service Cloud	5	Expand your skills	9	Additional resources and articles	17589	Support and Success Essentials for SAP Cloud Solutions	Course	CLS01	loiofee584bf489b4551af67146893a20a7a	SHIP	loio2354951061804b88ac70acf321a5d55c

Main LJ	Additional LJ	Build
SAP Service Cloud	Consultant Administrator	SHIP

title

description

main LJ

main title

main description

role

product

solution level 1

solution level 2

language

link to learning journey video

status

available on Help Portal

available on Learning Hub

creation date

Description for scenario 1

Description for scenario 2

Description for scenario 3

Description for scenario 4

Description for scenario 5

Link URL for scenario 2

Link URL for scenario 3

Link URL for scenario 4

Link URL for scenario 5

LJ LOIO

LJ Origin

LJ Groups

LJ Target

Build

last updated date

number of tiles

282

SAP Service Cloud

Learn how to configure and implement SAP Service Cloud.

yes

SAP Service Cloud

Learn how to configure and implement SAP Service Cloud.

SAP HYBRIS SERVICE FACTORY

CRM & Customer Experience

Service

en-US

published

yes

2018-03

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea

loio2354951061804b88ac70acf321a5d55c

KTE

Professional Edition
Business Edition ("Start with an overview" content only)
Edition for Customer Experience
Edition for People Engagement

PUBLIC

SHIP

2021-03

Help_Portal

full

Learning Journeys

317030086f83418a94dfe94173b46584.html

0d7dd0dc8f464586a187b9b6c27c6b23.html

yes

SAP Help Home

https://help.sap.com

full

221f8f84afef43d29ad37ef2af0c4adf