SAP Service Cloud
General data for Learning Journey
| Entry | Value |
|---|---|
| ID | 282 |
| Title | SAP Service Cloud |
| Short description | Learn how to configure and implement SAP Service Cloud. |
| Video-Link for Learning Journey | |
| Status |
published |
| Visible on Help Portal | yes |
| Visible on Learning Hub | yes |
| Link URL for "Start with an overview" | |
| Link URL for "Become competent" | |
| Link URL for "Stay current" | |
| Link URL for "Expand your skills" | |
| Description for "Join the SAP Learning Room" | SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives. |
| Description for "Start with an overview" | Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic. |
| Description for "Become competent" | The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified. |
| Description for "Stay current" | Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date. |
| Description for "Expand your skills" | For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas. |
| Language | en-US |
Learning Journey Master
| Entry | Value |
|---|---|
| Is this a master Learning Journey? |
yes |
| Master title | SAP Service Cloud |
| Master description | Learn how to configure and implement SAP Service Cloud. |
| Link to LJ for Sales | |
| Link to LJ for Presales | |
| Link to LJ for CEE | |
| Link to LJ for Solution Consultant | |
| Link to LJ for Marketing Consultant | |
| Link to LJ for Support Consultant | |
| Link to LJ for TechEd Visitor | |
| Link to LJ for Consultant | |
| Link to LJ for Developer | |
| Link to LJ for Architect | |
| Link to LJ for Administrator | |
| Link to LJ for Business User | |
| Link to LJ for Data Analyst | |
| Product |
SAP HYBRIS SERVICE FACTORY |
| featured content |
|
| primary solution |
|
| secondary solutions |
|
| level 2 solution for ERP and Digital Core |
|
| level 2 solution for Digital Supply Chain |
|
| level 2 solution for Network & Spend Management |
|
| level 2 solution for HR & People Engagement |
|
| level 2 solution for Digital Platform |
|
| level 2 solution for CRM & Customer Experience |
|
| level 2 solution for Industry Applications |
|
| level 2 solution for Analytics |
|
| level 2 solution for Intelligent Technologies |
|
Learning Journey structure
|
Scenario ID |
Scenario Title |
Sub-Topic ID |
Sub-Topic Title |
Tile ID |
Tile Title |
Tile Type | Parent Code | ||
|---|---|---|---|---|---|---|---|---|---|
| 282 | SAP Service Cloud |
1 |
Join the SAP Learning Room | ||||||
| 282 | SAP Service Cloud |
1 |
Join the SAP Learning Room | 2811 | Customer Experience Learning Room |
SAP Learning Room |
LR_CEC_EN | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | ||||||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 197 | Experience SAP Cloud for Customer |
openSAP |
C4C1 | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 1587 | SAP Service Cloud: Foundation Course for Application Consultants |
Stay Current |
EKT_C4C1702SERVICE | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 10680 | SAP Sales Cloud Quick Guide |
Other |
|||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 10681 | SAP Service Cloud Quick Guide |
Other |
|||
| 282 | SAP Service Cloud |
3 |
Become competent | ||||||
| 282 | SAP Service Cloud |
3 |
Become competent | 3392 | SAP Cloud for Customer Utilities |
Stay Current |
EKT_C4CUTILI | ||
| 282 | SAP Service Cloud |
3 |
Become competent | 200 | SAP Service Cloud |
Course |
C4C14 | ||
| 282 | SAP Service Cloud |
3 |
Become competent | 1186 | SAP Cloud for Customer Administration |
Course |
C4C10 | ||
| 282 | SAP Service Cloud |
3 |
Become competent | 375 | SAP Certified Application Associate |
Certification |
C_C4C14 | ||
| 282 | SAP Service Cloud |
4 |
Stay current | ||||||
| 282 | SAP Service Cloud |
4 |
Stay current | 2585 | SAP Cloud for Customer – Stay Current |
Stay Current |
EKT_C4CCONS | ||
| 282 | SAP Service Cloud |
5 |
Expand your skills | ||||||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 184 | Reimagine Customer Experience with SAP C/4HANA |
openSAP |
C4H1 | ||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 1529 | SAP Activate Methodology: Cloud Implementation |
Course |
ACT2CL | ||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 1786 | SAP Activate Methodology for C4C |
Stay Current |
EKT_LAUVACT | ||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 3327 | SAP Cloud for Customer Analytics - Stay Current |
Stay Current |
EKT_C4CANACONS | ||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 10682 | SAP Sales Cloud Features and Configuration Videos |
Other |
|||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 10683 | SAP Service Cloud Features and Configuration Videos |
Other |
Tile details
| ID | Title | Parent code | Short description | Footnote | Tile Type | Learning room URL | Learning room duration | Learning room planned | Learning room link text | openSAP URL | openSAP duration | openSAP planned | openSAP link text | SAP live access URL | SAP live access duration | SAP live access planned | SAP live access short description | SAP live access link text | e-book URL | e-book duration | e-book planned | e-book short description | e-book link text | Classroom URL | Classroom duration | Classroom planned | Classromm short description | Classroom link text | e-learning URL | e-learning duration | e-learning planned | e-learning short description | e-learning link text | certification URL | certification duration | certification planned | certification secondary text | certification link text | certification badge | other URL 1 | other duration 1 | other planned 1 | other short description 1 | other link text 1 | other link type 1 | other URL 2 | other duration 2 | other short description 2 | other link text 2 | other link type 2 | other URL 3 | other duration 3 | other short description 3 | other link text 3 | other link type 3 | other URL 4 | other duration 4 | other short description 4 | other link text 4 | other link type 4 | note secondary text | academy URL | academy duration | academy planned | academy link text | assessment URL | assessment duration | assessment planned | assessment short description | assessment link text | Hands-on Learning URL | Hands-on Learning duration | Hands-on Learning planned | Hands-on Learning short description | Hands-on Learning link text | LJ URL 1 | LJ short description 1 | LJ URL 2 | LJ short description 2 | LJ URL 3 | LJ short description 3 | tile topic ID | last updated |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2811 | Customer Experience Learning Room | LR_CEC_EN |
SAP Learning Room |
SAP Learning Room |
loiod0b4371b81a84593ac5016b4fd506e1f |
2018-09 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 197 | Experience SAP Cloud for Customer | C4C1 |
openSAP |
18 h | openSAP | loio50301bf87a26101495b38edb5355c985 | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1587 | SAP Service Cloud: Foundation Course for Application Consultants | EKT_C4C1702SERVICE | Early Knowledge Transfer |
Stay Current |
6 h | Early Knowledge Transfer | eLearning | loio5026bdb47a2610148c3ced7a804a7217 | 2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10680 | SAP Sales Cloud Quick Guide |
Other |
https://enable.cx.sap.com/playlist/dedicated/89743441/1_5uz194t8/1_0k3ylsgt |
Video | Video | Varied format | Varied format | Varied format |
loio8f76c6f48f3f4fad8280d703da9f7a4b |
2018-12 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10681 | SAP Service Cloud Quick Guide |
Other |
https://enable.cx.sap.com/playlist/dedicated/101910262/1_c33ms0ro/1_0k3ylsgt |
Video | Video | Varied format | Varied format | Varied format |
loio949ad18f72754326ab52960c744729c8 |
2018-12 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3392 | SAP Cloud for Customer Utilities | EKT_C4CUTILI |
Stay Current |
1 h |
eLearning |
loio3035f354600f4afcbabfc38f51fd83d4 |
2018-08 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 200 | SAP Service Cloud | C4C14 |
Course |
6 h | SAP Live Access | 8 h | eBook | 2 d | Classroom | 4.75 h | eLearning | Assessment | loio503048117a261014bde78a2222c465c1 | 2019-05 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1186 | SAP Cloud for Customer Administration | C4C10 |
Course |
SAP Live Access | 12 h | eBook | 3 d | Classroom | 8.25 h | eLearning | Assessment | loio5015b3cf7a261014aab19a4b3e7b594c | 2019-05 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 375 | SAP Certified Application Associate | C_C4C14 |
Not sure what to expect? Check out our sample questions! |
Certification |
3 h | SAP Service Cloud | Certification |
yes |
loio5035645a7a261014b46d8e9a8be67b1d | 2019-04 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2585 | SAP Cloud for Customer – Stay Current | EKT_C4CCONS |
Stay Current |
5 h |
eLearning |
loio21854efa04c04ffa9c4518b0619b8e7b |
2019-04 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 184 | Reimagine Customer Experience with SAP C/4HANA | C4H1 |
openSAP |
3 h | openSAP | loio502fce817a261014aaf6c3c12828f2fd | 2019-03 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1529 | SAP Activate Methodology: Cloud Implementation | ACT2CL |
Course |
SAP Live Access | 8 h | eBook | 4 h | Classroom | 8 h | eLearning | Assessment | loio50245a6f7a2610149179c3c6375557b5 | 2018-11 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1786 | SAP Activate Methodology for C4C | EKT_LAUVACT |
Stay Current |
eLearning | loio502f8c457a26101486fba80dc56cd6f3 | 2016-12 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3327 | SAP Cloud for Customer Analytics - Stay Current | EKT_C4CANACONS |
Stay Current |
2.25 h |
eLearning |
loio02628386dac74f95bd577cfa62445170 |
2018-07 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10682 | SAP Sales Cloud Features and Configuration Videos |
Other |
https://enable.cx.sap.com/channel/Sales%2BFeatures%2Band%2BConfigurations/89743481 |
Video | Video | Varied format | Varied format | Varied format |
loioe638ad05de434b06bb177866e4d82913 |
2018-12 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10683 | SAP Service Cloud Features and Configuration Videos |
Other |
https://enable.cx.sap.com/channel/Service%2BFeatures%2Band%2BConfigurations/101910352 |
Video | Video | Varied format | Varied format | Varied format |
loiofaf31212cd9e4fa292ae51f294aa37a4 |
2018-12 |
| ID | title | master | master title | master description | role | product | featured content | solution level 1 | solution level 2 | available on Help Portal | available on Learning Hub |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 282 | SAP Service Cloud |
yes |
SAP Service Cloud | Learn how to configure and implement SAP Service Cloud. |
SAP HYBRIS SERVICE FACTORY |
|
|
|
yes | yes |
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The Sales Executive is responsible for leading the sales engagement, growing overall software license and service revenue, and for identifying and qualifying opportunities within their assigned territory in order to maintain a healthy opportunity pipeline. Upon completion of learning journeys, the learner will be able to explain core components and key capabilities of the respective SAP solution.
The Presales Consultant engages with prospects to discover their business issues, pain points and business outcomes to effectively deliver and maintain standard product demonstrations to close new business. The Presales Consultant is also responsible for providing presales support for SAP Products and their partner offerings. Upon completion of learning journeys, the learner will be able to explain detailed technical specifications and help the customer choose the correct solution for their business.
The Customer Engagement Executive (CEE) is an account management role focused on driving solution adoption, fostering customer satisfaction, safeguarding renewals and securing references. This role ensures our SAP partners have the skills to manage the full cloud customer lifecycle and to maximize adoption and renewals to enhance profitability. Upon completion of learning journeys, the learner will be equipped with the soft skills and expertise for the respective SAP Solution.
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