SAP Service Cloud
General data for Learning Journey
Entry | Value |
---|---|
ID | 282 |
Title | SAP Service Cloud |
Short description | Learn how to configure and implement SAP Service Cloud. |
Video-Link for Learning Journey | |
Status |
published |
Link URL for "Start with an overview" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea |
Link URL for "Become competent" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=lea |
Link URL for "Stay current" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea |
Link URL for "Expand your skills" | |
Description for "Join the SAP Learning Room" |
SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives. |
Description for "Start with an overview" |
Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic. |
Description for "Become competent" |
The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified. |
Description for "Stay current" |
Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date. |
Description for "Expand your skills" |
For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas. |
Language | en-US |
Edition |
|
Main Learning Journey data
Entry | Value |
---|---|
Is this a main Learning Journey? |
yes |
Main title | SAP Service Cloud |
Main description | Learn how to configure and implement SAP Service Cloud. |
Link to LJ for Consultant | |
Link to LJ for Developer | |
Link to LJ for Architect | |
Link to LJ for Administrator | |
Link to LJ for Business User | |
Link to LJ for Data Analyst | |
Product |
SAP HYBRIS SERVICE FACTORY |
primary solution |
|
secondary solutions |
|
level 2 solution for ERP and Finance |
|
level 2 solution for Supply Chain Management |
|
level 2 solution for Network & Spend Management |
|
level 2 solution for HR & People Engagement |
|
level 2 solution for CRM & Customer Experience |
|
level 2 solution for Industry Applications |
|
level 2 solution for Business Technology Platform |
|
level 2 solution for Intelligent Enterprise |
|
Learning Journey structure
LJ ID | LJ title | Scenario ID | Scenario Title | Sub-Topic ID | Sub-Topic Title | Tile ID | Tile Title | Tile Type | Parent Code | Tile LOIO | Build | LJ LOIO | Row Counter |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
282 | SAP Service Cloud |
1 | Join the SAP Learning Room | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||||
282 | SAP Service Cloud |
1 | Join the SAP Learning Room | 2811 | Customer Experience Learning Room |
SAP Learning Room | LR_CEC | loiod0b4371b81a84593ac5016b4fd506e1f | SHIP | loio2354951061804b88ac70acf321a5d55c | |||
282 | SAP Service Cloud |
2 | Start with an overview | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||||
282 | SAP Service Cloud |
1 | Join the SAP Learning Room | 1 | Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||
282 | SAP Service Cloud |
2 | Start with an overview | 1 | Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process | 184 | Lead to cash business process |
openSAP | CX1 | loio502fce817a261014aaf6c3c12828f2fd | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
2 | Start with an overview | 2 | Get Started with basics of your SAP Service Cloud Solution | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||
282 | SAP Service Cloud |
2 | Start with an overview | 2 | Get Started with basics of your SAP Service Cloud Solution | 10681 | Getting started with SAP Service Cloud |
Other | loio949ad18f72754326ab52960c744729c8 | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud | Start with an overview | 3 | Get onboard with SAP Service Cloud foundation | SHIP | loio2354951061804b88ac70acf321a5d55c | |||||||
282 | SAP Service Cloud |
2 | Start with an overview | 3 | Get onboard with SAP Service Cloud foundation | 1587 | SAP Service Cloud: Foundation Course for Application Consultants |
Stay Current | EKT_C4C1702SERVICE | loio5026bdb47a2610148c3ced7a804a7217 | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
3 | Become competent | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||||
282 | SAP Service Cloud |
2 | Start with an overview | 10 | Develop your skills at your own pace with bite-sized learning | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||
282 | SAP Service Cloud |
3 | Become competent | 10 | Develop your skills at your own pace with bite-sized learning | 18787 | Become competent in SAP Service Cloud |
Other | loio41f7274f599b4d8fbeeb2cd257b0ddd0 | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
2 | Start with an overview | 4 | Deep Dive into SAP ServiceCloud | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||
282 | SAP Service Cloud |
3 | Become competent | 4 | Deep Dive into SAP ServiceCloud | 16642 | SAP Service Cloud |
Course | C4H510 (former C4C14) | loio71ae8a3aecfc463aaa189d1409329e51 | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
3 | Become competent | 4 | Deep Dive into SAP ServiceCloud | 1186 | SAP Cloud for Customer Administration |
Course | C4H440 (former C4C10) | loio5015b3cf7a261014aab19a4b3e7b594c | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
3 | Become competent | 4 | Deep Dive into SAP ServiceCloud | 375 | SAP Certified Application Associate |
Certification | C_C4H510_01 | loio5035645a7a261014b46d8e9a8be67b1d | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
3 | Become competent | 5 | SAP Service Cloud Ticket Intelligence and Machine Learnings | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||
282 | SAP Service Cloud |
3 | Become competent | 5 | SAP Service Cloud Ticket Intelligence and Machine Learnings | 18791 | Service Ticket Intelligence using Machine Learning |
Other | loio77705a7ccdb54cc98fa1846f1880672b | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
3 | Become competent | 5 | SAP Service Cloud Ticket Intelligence and Machine Learnings | 18792 | Customer Service with Qualtrics |
Other | loioda67e6c374604561bb10de1c237e71f7 | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
4 | Stay current | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||||
282 | SAP Service Cloud |
4 | Stay current | 13317 | What’s New for SAP Service Cloud |
Other | loio44c166e796824932a6f1a66fdc153d3e | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||
282 | SAP Service Cloud |
4 | Stay current | 18793 | Webinars for what's new |
Other | loioda7e7848e79446d49b40bbcd05b3bf3b | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||
282 | SAP Service Cloud |
4 | Stay current | 18794 | SAP Roadmap viewer |
Other | loio33f2b5b2723e44cead8086173472be21 | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||
282 | SAP Service Cloud |
4 | Stay current | 20476 | Try out our new experience to stay current |
Stay Current | C4H5_SC | loio12d1aa3d90274e009d9b4bd6c052789d | SHIP | loio2354951061804b88ac70acf321a5d55c | |||
282 | SAP Service Cloud |
4 | Stay current | 20477 | SAP Service Cloud Stay Current |
Course | C4H5_SC | loio1e6ecd70a17e4ea4bade337159c097c8 | SHIP | loio2354951061804b88ac70acf321a5d55c | |||
282 | SAP Service Cloud |
5 | Expand your skills | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||||
282 |
4 | Stay current | 6 | Other SAP Service Cloud related solutions | SHIP | loio2354951061804b88ac70acf321a5d55c | |||||||
282 | SAP Service Cloud |
5 | Expand your skills | 6 | Other SAP Service Cloud related solutions | 13322 | SAP Service Cloud - Service Contracts |
Course | C4H512 | loio8f0f5712b1f140f9a8a149f7edb9af7d | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 6 | Other SAP Service Cloud related solutions | 3392 | SAP Cloud for Customer Utilities |
Stay Current | EKT_C4CUTILI | loio3035f354600f4afcbabfc38f51fd83d4 | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 6 | Other SAP Service Cloud related solutions | 18795 | Knowledgebase by Mindtouch |
Other | loio0f6eeffd15284d7e863106195601084d | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
5 | Expand your skills | 6 | Other SAP Service Cloud related solutions | 13079 | SAP Field Service Management Training |
Course | C4H520 | loiob516c55ea62e4d0fac5c0b95e2f8e994 | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | 18797 | Extending SAP Service Cloud using Cloud Application Studio |
Other | loiob3d7a18e58e546e2ad0988c45e5b4db5 | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | 16644 | SAP Cloud for Customer Integration |
Course | C4H450 (former C4C50) | loioab9a579e749b433aaa773c78a18f5a88 | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | 203 | SAP Certified Integration Associate |
Certification | C_C4H450 | loio503069167a261014bf1e9df4080719a2 | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | 276 | SAP Integration Suite and SAP Extension Suite, Introduction |
Course | CP100 | loio503309587a261014a35ef7a47dd9b45a | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | 18801 | SAP Cloud Portal Administration & Operations |
Course | CP300 | loioe9ae23283b814fb9be6052287d22243c | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | 18802 | SAP Field Service Management Integration with SAP S/4HANA |
Course | C4H513 | loiode7afa1b51934291b6db04a135345433 | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 7 | Extensibility and integration related topics | 18803 | SAP Service Cloud integration with SAP Field Service Management |
Course | C4H050 | loiob9138f867f644fed9a618c6d18259ebf | SHIP | loio2354951061804b88ac70acf321a5d55c | |
282 | SAP Service Cloud |
5 | Expand your skills | 9 | Additional resources and articles | SHIP | loio2354951061804b88ac70acf321a5d55c | ||||||
282 | SAP Service Cloud |
5 | Expand your skills | 9 | Additional resources and articles | 18804 | Expert Recommendations, Project framework & Strategic Guidance |
Other | loio622b0e09a2564b3faad9c85d7ce51b22 | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
5 | Expand your skills | 9 | Additional resources and articles | 18805 | Signup For Newsletter |
Other | loiof1ee0c0fca8440379495cf77510f6b30 | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
5 | Expand your skills | 9 | Additional resources and articles | 18806 | Customer Communities |
Other | loio974c2cac40de4066bedfbe0ee48acf7c | SHIP | loio2354951061804b88ac70acf321a5d55c | ||
282 | SAP Service Cloud |
5 | Expand your skills | 9 | Additional resources and articles | 17589 | Support and Success Essentials for SAP Cloud Solutions |
Course | CLS01 | loiofee584bf489b4551af67146893a20a7a | SHIP | loio2354951061804b88ac70acf321a5d55c |