Learning Journey 2.0

SAP Service Cloud

General data for Learning Journey

Entry Value
ID 282
Title SAP Service Cloud
Short description Learn how to configure and implement SAP Service Cloud.
Video-Link for Learning Journey  
Status

published

Visible on Help Portal yes
Visible on Learning Hub yes
Link URL for "Start with an overview" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Become competent" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Stay current" https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea
Link URL for "Expand your skills"  
Description for "Join the SAP Learning Room"

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Description for "Start with an overview"

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

Description for "Become competent"

The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.

Description for "Stay current"

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

Description for "Expand your skills"

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

Language en-US
Edition
  • Professional Edition
  • Business Edition ("Start with an overview" content only)

Learning Journey Master

Entry Value
Is this a master Learning Journey?

yes

Master title SAP Service Cloud
Master description Learn how to configure and implement SAP Service Cloud.
Link to LJ for Consultant
Link to LJ for Developer
Link to LJ for Architect
Link to LJ for Administrator
Link to LJ for Business User
Link to LJ for Data Analyst
Product

SAP HYBRIS SERVICE FACTORY

primary solution
  • CRM & Customer Experience
secondary solutions
level 2 solution for ERP and Digital Core
level 2 solution for Digital Supply Chain
  • Supply Chain
level 2 solution for Network & Spend Management
level 2 solution for HR & People Engagement
level 2 solution for Databases & Data Management
level 2 solution for CRM & Customer Experience
  • Service
level 2 solution for Industry Applications
level 2 solution for Analytics
level 2 solution for Application Development & Integration
level 2 solution for ISV Partners (Build)
level 2 solution for Intelligent Enterprise

Learning Journey structure

   

Scenario ID

Scenario Title

Sub-Topic ID

Sub-Topic Title

Tile ID

Tile Title

Tile Type Parent Code
282 SAP Service Cloud

1

Join the SAP Learning Room            
282 SAP Service Cloud

1

Join the SAP Learning Room     2811 Customer Experience Learning Room

SAP Learning Room

LR_CEC
282 SAP Service Cloud

2

Start with an overview            
282 SAP Service Cloud

1

Join the SAP Learning Room 1 Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process        
282 SAP Service Cloud

2

Start with an overview 1 Gain a general understanding of SAP Service Cloud Solution within the overall SAP Customer Experience business process 184 Lead to cash business process

openSAP

CX1
282 SAP Service Cloud

2

Start with an overview 2 Get Started with basics of your SAP Service Cloud Solution        
282 SAP Service Cloud

2

Start with an overview 2 Get Started with basics of your SAP Service Cloud Solution 10681 SAP Service Cloud Quick Guide

Other

 
282 SAP Service Cloud

2

Start with an overview 2 Get Started with basics of your SAP Service Cloud Solution 18787 Core Features and confgurations

Other

 
282 SAP Service Cloud

2

Start with an overview 2 Get Started with basics of your SAP Service Cloud Solution 18788 Basics of UI, Analytics and Platform

Other

 
282 SAP Service Cloud

2

Start with an overview 2 Get Started with basics of your SAP Service Cloud Solution 18789 Solution business benefts and how to use them

Other

 
282 SAP Service Cloud   Start with an overview 3 Get onboard with SAP Service Cloud foundation        
282 SAP Service Cloud

2

Start with an overview 3 Get onboard with SAP Service Cloud foundation 1587 SAP Service Cloud: Foundation Course for Application Consultants

Stay Current

EKT_C4C1702SERVICE
282 SAP Service Cloud

3

Become competent            
282 SAP Service Cloud

2

Start with an overview 4 Deep Dive into SAP ServiceCloud        
282 SAP Service Cloud

3

Become competent 4 Deep Dive into SAP ServiceCloud 16642 SAP Service Cloud

Course

C4H510 (former C4C14)
282 SAP Service Cloud

3

Become competent 4 Deep Dive into SAP ServiceCloud 1186 SAP Cloud for Customer Administration

Course

C4H440 (former C4C10)
282 SAP Service Cloud

3

Become competent 4 Deep Dive into SAP ServiceCloud 375 SAP Certified Application Associate

Certification

C_C4H510_01
282 SAP Service Cloud

3

Become competent 5 SAP Service Cloud Ticket Intelligence and Machine Learnings        
282 SAP Service Cloud

3

Become competent 5 SAP Service Cloud Ticket Intelligence and Machine Learnings 18791 Service Ticket Intelligence using Machine Learning

Other

 
282 SAP Service Cloud

3

Become competent 5 SAP Service Cloud Ticket Intelligence and Machine Learnings 18792 Customer Service with Qualtrics

Other

 
282 SAP Service Cloud

4

Stay current            
282 SAP Service Cloud

4

Stay current     13317 What’s New for SAP Service Cloud

Other

 
282 SAP Service Cloud

4

Stay current     18793 Webinars for what's new

Other

 
282 SAP Service Cloud

4

Stay current     18794 SAP Roadmap viewer

Other

 
282 SAP Service Cloud

5

Expand your skills            
282

4

Stay current 6 Other SAP Service Cloud related solutions        
282 SAP Service Cloud

5

Expand your skills 6 Other SAP Service Cloud related solutions 13322 SAP Service Cloud - Service Contracts

Course

C4H512
282 SAP Service Cloud

5

Expand your skills 6 Other SAP Service Cloud related solutions 3392 SAP Cloud for Customer Utilities

Stay Current

EKT_C4CUTILI
282 SAP Service Cloud

5

Expand your skills 6 Other SAP Service Cloud related solutions 18795 Knowledgebase by Mindtouch

Other

 
282 SAP Service Cloud

5

Expand your skills 6 Other SAP Service Cloud related solutions 18796 SAP Field Service Management

Course

C4H520
282 SAP Service Cloud

5

Expand your skills 7 Extensibility and integration related topics        
282 SAP Service Cloud

5

Expand your skills 7 Extensibility and integration related topics 18797 Extending SAP Service Cloud using Cloud Application Studio

Other

 
282 SAP Service Cloud

5

Expand your skills 7 Extensibility and integration related topics 18798 Integration with on premise SAP Solutions

Course

C4H450
282 SAP Service Cloud

5

Expand your skills 7 Extensibility and integration related topics 18799 SAP Certified Integration Associate - SAP Cloud for Customer

Certification

C_C4H450_01
282 SAP Service Cloud

5

Expand your skills 7 Extensibility and integration related topics 18800 SAP Cloud Platform

Course

CP100
282 SAP Service Cloud

5

Expand your skills 7 Extensibility and integration related topics 18801 SAP Cloud Portal Administration & Operations

Course

CP300
282 SAP Service Cloud

5

Expand your skills 7 Extensibility and integration related topics 18802 SAP Field Service Management Integration with SAP S/4HANA

Course

C4H513
282 SAP Service Cloud

5

Expand your skills 8 Coming soon, so stay tuned        
282 SAP Service Cloud

5

Expand your skills 8 Coming soon, so stay tuned 18803 SAP Service Cloud integration with SAP Field Service Management

Course

C4H050
282 SAP Service Cloud

5

Expand your skills 9 Additional resources and articles        
282 SAP Service Cloud

5

Expand your skills 9 Additional resources and articles 18804 Expert Recommendations, Project framework & Strategic Guidance

Other

 
282 SAP Service Cloud

5

Expand your skills 9 Additional resources and articles 18805 Signup For Newsletter

Other

 
282 SAP Service Cloud

5

Expand your skills 9 Additional resources and articles 18806 Customer Communities

Other

 
ID title description master master title master description role product featured content solution level 1 solution level 2 language link to LJ video status available on Help Portal available on Learning Hub creation date Description for scenario 1 Description for scenario 2 Description for scenario 3 Description for scenario 4 Description for scenario 5

Link URL for "Start with an overview"

Link URL for "Become competent"

Link URL for "Stay current"

Link URL for "Expand your skills"

LJ LOIO

LJ Origin LJ Groups number of tiles
282 SAP Service Cloud Learn how to configure and implement SAP Service Cloud.

yes

SAP Service Cloud Learn how to configure and implement SAP Service Cloud.

SAP HYBRIS SERVICE FACTORY

 
  • CRM & Customer Experience
  • Supply Chain
  • Service
en-US  

published

yes yes 2018-03

SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives.

Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic.

The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified.

Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date.

For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas.

https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=lea https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea   loio2354951061804b88ac70acf321a5d55c KTE
  • Professional Edition
  • Business Edition ("Start with an overview" content only)
 

Help_Portal

full

Learning Journeys

317030086f83418a94dfe94173b46584.html

0d7dd0dc8f464586a187b9b6c27c6b23.html

full

221f8f84afef43d29ad37ef2af0c4adf