SAP Service Cloud
General data for Learning Journey
| Entry | Value |
|---|---|
| ID | 282 |
| Title | SAP Service Cloud |
| Short description | Learn how to configure and implement SAP Service Cloud. |
| Video-Link for Learning Journey | |
| Status |
published |
| Visible on Help Portal | yes |
| Visible on Learning Hub | yes |
| Link URL for "Start with an overview" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f11%5fEN%5fCol03%26fromSF%3dY&company=lea |
| Link URL for "Become competent" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f21%5fEN%5fCol03%26fromSF%3dY&company=lea |
| Link URL for "Stay current" | https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fsaplearninghub%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dPROGRAM%5fDETAILS%26programID%3dLJ%5f282%5fHY%5f31%5fEN%5fCol03%26fromSF%3dY&company=lea |
| Link URL for "Expand your skills" | |
| Description for "Join the SAP Learning Room" |
SAP Learning Rooms allow you to collaborate with peers and SAP Experts, in a community environment, to achieve common learning objectives. |
| Description for "Start with an overview" |
Are you new to a topic or solution? Here you will find content that helps you gain a general understanding of the topic. |
| Description for "Become competent" |
The content you will find here provides you with in-depth knowledge of the topic, and provides you with the option to become certified. |
| Description for "Stay current" |
Want to ensure you stay in the know? Here you will find the content you need to stay up-to-date. |
| Description for "Expand your skills" |
For certain topics, there are options available that go beyond the core focus. This content helps you broaden your skills in particular areas. |
| Language | en-US |
| Edition |
|
Learning Journey Master
| Entry | Value |
|---|---|
| Is this a master Learning Journey? |
yes |
| Master title | SAP Service Cloud |
| Master description | Learn how to configure and implement SAP Service Cloud. |
| Link to LJ for Consultant | |
| Link to LJ for Developer | |
| Link to LJ for Architect | |
| Link to LJ for Administrator | |
| Link to LJ for Business User | |
| Link to LJ for Data Analyst | |
| Product |
SAP HYBRIS SERVICE FACTORY |
| primary solution |
|
| secondary solutions |
|
| level 2 solution for ERP and Digital Core |
|
| level 2 solution for Digital Supply Chain |
|
| level 2 solution for Network & Spend Management |
|
| level 2 solution for HR & People Engagement |
|
| level 2 solution for Databases & Data Management |
|
| level 2 solution for CRM & Customer Experience |
|
| level 2 solution for Industry Applications |
|
| level 2 solution for Analytics |
|
| level 2 solution for Application Development & Integration |
|
| level 2 solution for ISV Partners (Build) |
|
| level 2 solution for Intelligent Enterprise |
|
Learning Journey structure
Scenario ID |
Scenario Title |
Sub-Topic ID |
Sub-Topic Title |
Tile ID |
Tile Title |
Tile Type | Parent Code | ||
|---|---|---|---|---|---|---|---|---|---|
| 282 | SAP Service Cloud |
1 |
Join the SAP Learning Room | ||||||
| 282 | SAP Service Cloud |
1 |
Join the SAP Learning Room | 2811 | Customer Experience Learning Room |
SAP Learning Room |
LR_CEC | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | ||||||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 184 | SAP Field Service Management within overall SAP Customer Experience business process: Lead-to-Cash |
openSAP |
CX1 | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 197 | Experience SAP Cloud for Customer |
openSAP |
C4C1 | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 1587 | SAP Service Cloud: Foundation Course for Application Consultants |
Stay Current |
EKT_C4C1702SERVICE | ||
| 282 | SAP Service Cloud |
2 |
Start with an overview | 10681 | SAP Service Cloud Quick Guide |
Other |
|||
| 282 | SAP Service Cloud |
3 |
Become competent | ||||||
| 282 | SAP Service Cloud |
3 |
Become competent | 16642 | SAP Service Cloud |
Course |
C4H510 (former C4C14) | ||
| 282 | SAP Service Cloud |
3 |
Become competent | 1186 | SAP Cloud for Customer Administration |
Course |
C4H440 (former C4C10) | ||
| 282 | SAP Service Cloud |
3 |
Become competent | 375 | SAP Certified Application Associate |
Certification |
C_C4H510_01 | ||
| 282 | SAP Service Cloud |
4 |
Stay current | ||||||
| 282 | SAP Service Cloud |
4 |
Stay current | 13317 | What’s New for SAP Service Cloud |
Other |
|||
| 282 | SAP Service Cloud |
5 |
Expand your skills | ||||||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 13322 | SAP Service Cloud - Service Contracts |
Course |
C4H512 | ||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 3392 | SAP Cloud for Customer Utilities |
Stay Current |
EKT_C4CUTILI | ||
| 282 | SAP Service Cloud |
5 |
Expand your skills | 10683 | SAP Service Cloud Features and Configuration |
Other |