Automatic Task Determination for Notifications
Use
You can trigger automatic task determination for maintenance plans which generate a maintenance or service notification as the maintenance call object .
The system determines at which times and in which period certain tasks must be performed for this notification from the response profile, service profile and, if necessary, the priority.
Example
You create a notification at 10am. Intervals of 2 hours for the task code "Callback for partner" and 4 hours for the task code "Check whether technician is at customer site" are specified in the response profile. The service times are from 8am to 12pm and again from 2pm to 6pm.
You must therefore call your partner by 12pm in order to discuss the problem, or clarify that the technician must arrive at the partner site by 4pm.
Prerequisites
Maintenance Plan
You have selected the indicator
Tasks determined
on the tabstrip
Item
in the maintenance item, and, if necessary, specified a priority.
Customizing
You have maintained the following data for maintenance or service notifications:
Priorities
Response monitoring (for example, response profile, service profile)
You have assigned a response profile, service profile and, if necessary, a priority type to the notification type (for example, a malfunction report) from which the maintenance plan is generated.
Features
If the system generates a notification on the due date, the system will determine suitable tasks based on the settings you have performed in Customizing.
Activities
Settings in Customizing
Function |
Menu Path |
Defining priorities |
|
Defining a response profile and a service profile |
|
