Create Warranty Claim Manually You use this procedure if the warranty claims in your system are not created automatically using the Web interface or via IDoc/EDI and you have to enter them manually .
For prerequisites, see: Processing With Postcrediting/Precrediting
Enter the transaction code
WTY.
You reach the initial screen for Warranty Claim Processing.
Choose a
warranty claim type
and then choose
Create.
The warranty claim type controls further processing and defines the screen layout and default values for the organizational data.
You reach the detail screen for Warranty Claim Processing. The
Warranty Claim Display
depends on the screen layout and the user profile. If the navigation tree is switched on, you can see the warranty claim number and type in the reference area, underneath it the start category (generally
Versions from Claimant
) and underneath that the number of the version that you are about to create. You can see the details for this version in the work area.
In the header area, choose the object type and the object number to which the warranty claim refers.
Choose the claimant as
Partner
in the header area and in the version details the partner that is displayed in the category, in this case the claimant.
The entry of the Partner in the version is necessary so that pricing can function properly.
Make the following entries for each item on the tab page
Version Detail
in the item overview:
Defect Code
,
Item Type
(material, labor value, external service, list)
Key
(
Labor Value / External Service Catalog
),
Material
(only for item type
Material
)
Quantity
(only for item type
Material
),
Unit of Measure
and confirm your entries with
Enter
.
The values in the fields
Calculation Type
and
Condition Type
and the descriptions for the fields
Defect Code
,
Key
and
Material
are proposed automatically.
Pricing
is performed automatically.
Enter the warranty measurement readings for the version on the tab page
Measurement Data/Notifications
.
Choose
Save.
You have created the first version of a warranty claim. You can now start specific
actions
for the warranty claim processing by choosing
Actions.