Notification Distribution Rules

There are five assignment types that allow for distribution by notification assignment types in SAP Work Manager.

Notification requests are assigned to the technician directly using the Person Responsible field or using the work center, planner group, or related business partner of the technician. The SAP Work Manager application supports these different assignment types while downloading notifications associated with the technician.

Valid assignment types are:

  • 1 - Header Level Person Responsible: Assign this notification to the HR personnel number of the technician through the notification header Partner section.

  • 2 - Notification Task Level Personnel Number: Assign this notification to the HR personnel number of the technician through individual Task Personnel Number field.
  • 3 - Header Level Planner Group: Assign this notification to the planner group associated with the technician through the header level Planner Group field.
  • 4 - Header Level Business Partner: Assign this notification to the business partner associated with the technician through header level Partner Function Maintenance. The business partner can be anyone related to the notification partner function and associated with the technician, such as user responsible, sold-to-party, or other party. The out-of-box default uses partner function VU-User Responsible as the default partner function and technician SAP User ID as the partner number if there is no MAM configuration set up for the user.
  • 5 - Header Level Work Center: Assign this notification to the work center associated with the technician through the header level Work Center field.

Customers can choose the appropriate distribution model based on their specific business processes and requirements.