Setting Automatic Forwarding Centrally

Context

Administrators can use a program to set and activate automatic forwarding of all the documents for a user. This can be important in case an employee becomes ill, for example. The messages can be forwarded, for example, to an external address (for example, Internet or fax). In this way, you can ensure that all messages sent to this person are processed.

Procedure

Call transaction SO36.
Make the following entries:
- User
  
  Enter the name of the user whose documents are to be forwarded.
- Forward to
  
  Specify the address to which the documents are to be forwarded.
- Address type of the recipient
- Forward from... / to...
  
  Enter the start and end (date and time) of the time period in which automatic forwarding is to be active.
Choose .

Automatic forwarding is now active.

Note

You can only define automatic forwarding for a time period for which the corresponding user has not activated automatic forwarding himself or herself.

Results

The documents sent to the user's SAP inbox are forwarded to the specified recipient address in the specified time period. They also remain in the user's inbox. If it is specified in the shared office settings that confidential documents are not to be sent externally, confidential documents are not forwarded to external addresses when automatic forwarding is used, but instead remain in the user's SAP inbox.