The Business Context

Project Issue and Change Management provides solutions that allow users to handle project deviations along with the ability to plan detailed changes to costs. During the execution of projects (for example, construction, research and development (R&D), consulting, or IT projects) the conditions, design, scope, and other items within the projects can change. This has an impact on factors such as client relations or the cost, quality, schedule, resources, safety, reliability, feasibility, maintainability, and operability of the projects. Undocumented changes in a project and a methodology framework insufficient for controlling the change process are some of the major reasons why projects fail or are not profitable. Companies that sell project-based services require efficient management of change processes to:

There are many reasons why issues and changes are required in a project. In the construction industry, for example, one of the most common reasons is to accommodate a change in the owner’s requirements even after the execution of the project has begun. Other common reasons include:

The Problem

Project personnel do not have appropriate tools to fulfill bottom line expectations in managing the issue and change process effectively. Project members typically use tools such as spreadsheets, word processing applications, file folders, e-mails, paper-based documents, drawings, or software (standalone project management software, CAD software, job cost software, and accounting systems) to manage their projects. Since there is no integration of systems, the drawbacks of such a scenario include:

This makes it difficult to control the change process since the information is spread across system boundaries and cannot be easily consolidated for accurate documentation, processing, and billing.

The Solution

Project issues and changes are inevitable. To overcome the problems associated with issues and changes, the project team (internal and external) must be able to effectively manage issues and change requests. Project Issue and Change Management (CA-CPD-PCM) not only reduces the effects of the change on the quality, schedule, execution plan, and cost, but also tracks the changes in the project to ensure an accurate compensation for them. This application allows you to identify, document, communicate, and track issues and changes. You can estimate costs and submit costs for approval. The application also supports customer approvals for project issues and changes. Approved changes are implemented.