Monitoring and Troubleshooting

In this section, you can find information about how to monitor your application and how to create an incident in case of an error.

Monitoring Usage Analytics

Analyze your usage data for the SAP Solution Sales Configuration, cloud edition for the service plan test and production.

To monitor the above usage analytics, go to your global account's or subaccount's Usage Analytics page in the SAP BTP cockpit. Then in the Service Usage table, select the service SAP Solution Sales Configuration.

For more information on monitoring usage in SAP BTP, see:

Error Handling: Reporting an Incident

To report an incident or error, use the SAP Support Portal .

Open an incident using component LO-SLC. We recommend including the following information:

  • Landscape information (Europe (Frankfurt, AWS-EU10) )

  • The UI page where the incident or error occurs.

  • The steps or clicks used to replicate the error.

  • Corresponding Event Logs from Admin UI

Logging and Tracing

Customers can see application-specific logs in the Log Events section of Admin UI interface. Also it's possible to generate configuration session traces using 'Dev Mode". Refer to Application help for more details.