Managing Cases
The SAP Rural Sourcing Management administrator can create case templates for flagging if a farmer is violating one of the organization’s rules, regulations, or standards.
A case template includes:
- Case name - this usually describes the type of non-compliance
- Action - this is the action that should be taken if the farmer is non-compliant and violating a rule, regulation, or standard. The available actions are Warn, Suspend, or Expel.
- Action duration - this indicates how long the selected action is effective
- Operation status - this tells if the case template is active or inactive in the system
- Risk parameters - these are the survey questions (and respective answers) that are analyzed to see if a farmer is non-compliant
Viewing Case Templates
The Overview screen of Case Management contains the following columns of information, starting from the far left:
- Names of each case template
- The action that should be taken if a farmer is non-compliant in the case - some cases may require a warning while others may require a suspension or expulsion
- The number of days that the action is effective
- The operation status of the case template - a green check mark means the case template is ACTIVE in the system, and a red cross mark means the case template is INACTIVE in the system
- The number of risk parameters that have been set for determining compliance or non-compliance in the case