Configuring the E-Mail Notification
Use
To get e-mail to work in conjunction with Collaboration Workflow you have to configure the e-mail notification.
Procedure
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Navigate to
System Administration 
System Configuration Universal Worklist and Workflow Workflow Engine Engine
. -
Choose the notification service you want to use. If you don't have the KM installed with the portal then change the Notification Service to Java Mail .
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Now navigate to
System Administration System Configuration Universal Worklist and Workflow Workflow Mail Mail. -
For Java mail notifications configure the parameters, which are explained in the following table.
|
Parameter |
Description |
|---|---|
|
From |
Mail sender (is copied to From field of sent messages) |
|
SMTP Host |
Name of SMTP server host (typically used to send e-mail only). |
|
Subject |
Statement appearing as the default subject in the mail |
Troubleshooting E-Mail Notifications
I do not get any e-mail notifications when using collaboration task. What needs to be configured to receive e-mail notifications through the KM notification service?
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Check that for the process creator a (correct) e-mail address has been configured:
Log on as a user with administrator rights and go to
User Administration Search -
Check that for the workflow system a legitimate e-mail address has been configured:
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Log on as a user with administrator rights and go to
System Administration System Configuration Knowledge Management Content Management Global Services Show Advanced Options Notificator Service. -
Under Originators: notificator.EMAIL , enter a legitimate e-mail address.
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-
Check that for the workflow system an e-mail and internet channel has been configured:
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Log on as a user with administrator rights and go to
System Administration System Configuration Knowledge Management Content Management Global Services Show Advanced Options Notificator Service. -
Edit Channels: EMAIL , for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on the server requirements).
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Log on as a user with administrator rights and go to
System Administration System Configuration Knowledge Management Content Management Global Services Show Advanced Options Notificator Service . -
Edit Channels: INTERNET, for example, enter SMTP as the Type and enter the server name. Password should be empty (depending on server requirements).
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Example
Following is an example of a collaboration task notification.
|
Task Details |
Values (updated values are displayed in bold) |
|---|---|
|
Task Name |
ST2 |
|
Status |
Approved |
|
Completed By |
admin, admin |
|
Priority |
Low |
|
Creator |
admin, admin |
|
Time created |
2005-01-21 10:24 |
|
Time due |
2005-01-28 00:00 |
|
Completion Progress |
100% |
|
Task Notes |
Some notes |