Configuring Alerts in UWL

Use

Alerts provide active delivery of mission critical information and have support for E-mail, SMS/pager, fax, Web interface, and so on. You can get personalized alert delivery through your preferred channel. UWL provides the platform for compiling your alerts for easy viewing.

Figure: General Alert Management Scenario

The steps below describe how to set-up Alerts in Universal Worklist view.

Process Flow

Alerts within an alert category are defined by various properties:

  • Title, short text and long text

  • Variables that can be used in title, short or long text (application data)

  • Priority

  • Recipients

  • Escalation procedure

  • Subsequent activities (in form of URLs)

Alert categories can be defined by applications or customers using the alert category definition environment in transaction ALRTCATDEF .

Triggering an Alert

Alerts can be triggered either by using one of the following frameworks

  • Event in the Business Object Repository

    • Define event linkage with transaction SWE2

    • Receiver function module: SALRT_CREATE_VIA_EVENT

  • Action of the Post Processing Framework (PPF)

  • Auto-Reaction Method in CCMS (since 6.40)

  • Triggering as a step in a SAP Workflow

  • or by direct call of the function module SALRT_CREATE_API

Steps to be performed in UWL

  1. Register the system in UWL and select AlertConnector

    Be sure to select AlertConnector

  2. Register work item types

More Information

For more information on Alerts, see http://service.sap.com/alert .