Package de.hybris.platform.ticket.jalo

Class TicketServiceScenariosTest

java.lang.Object

de.hybris.platform.testframework.HybrisJUnit4Test

de.hybris.platform.servicelayer.ServicelayerBaseTest

de.hybris.platform.servicelayer.ServicelayerTest

de.hybris.platform.servicelayer.ServicelayerTransactionalTest

de.hybris.platform.ticket.jalo.AbstractTicketsystemTest

de.hybris.platform.ticket.jalo.TicketServiceScenariosTest

All Implemented Interfaces:

JaloSessionHolder

public class TicketServiceScenariosTest
extends AbstractTicketsystemTest

Test Case that tests some business meaningful scenarios. Scenario 1: - Ticket is created as a result of a call by a customer, reporting a issue. - Ticket is moved to the Open status - A Note is added to the Ticket as a result of some action taking to resolve the issue. - The Ticket is closed. Scenario 2: - A customer calls regarding a currently open ticket - The ticket is found via the reference provided by the customer - A Note is added to the Ticket recording the additional call Scenario 3: - An email is received and a new ticket is created as a result - Customer is called regarding the email/ticket - Ticket closed as a result of the call Scenario 4: - A customer calls regarding a previously closed ticket - The ticket is found via the reference provided by the customer - Ticket is reopened Scenario 5: - A customer calls regarding a undelivered item on their order - A ticket is raised against the order - The Ticket status is updated to Open - Ticket is assigned to an Agent Scenario 6: - Problem Ticket Scenario, Ticket is raised and then bounced around. Nothing is resolved. Real World of Call Centres.

Nested Class Summary

Nested classes/interfaces inherited from class de.hybris.platform.ticket.jalo.AbstractTicketsystemTest

AbstractTicketsystemTest.MockTicketEventEmailStrategy

Field Summary

Fields inherited from class de.hybris.platform.ticket.jalo.AbstractTicketsystemTest

adminUser, i18nService, testGroup, testUser, ticketBusinessService, userService

Fields inherited from class de.hybris.platform.servicelayer.ServicelayerTest

importService

Fields inherited from class de.hybris.platform.testframework.HybrisJUnit4Test

jaloSession

Constructor Summary

Constructors

Constructor	Description
TicketServiceScenariosTest()

Method Summary

Modifier and Type	Method	Description
void	setUp()
void	tearDown()
void	testScenario1()	Scenario 1: - Ticket is created as a result of a call by a customer, reporting a issue.
void	testScenario2()	Scenario 2: - A customer calls regarding a currently open ticket - The ticket is found via the reference provided by the customer - A Note is added to the Ticket recording the additional call
void	testScenario3()	Scenario 3: - An email is received and a new ticket is created as a result - Customer is called regarding the email/ticket - Ticket closed as a result of the call
void	testScenario4()	Scenario 4: - A customer calls regarding a previously closed ticket - The ticket is found via the reference provided by the customer - Ticket is reopened
void	testScenario5()	Scenario 5: - A customer calls regarding a undelivered item on their order - A ticket is raised against the order - The Ticket status is updated to Open - Ticket is assigned to an Agent
void	testScenario6()	Scenario 6: - Problem Ticket Scenario, Ticket is raised and then bounced around.
void	testTicketServiceScenarios()	This is a sample test method.

Methods inherited from class de.hybris.platform.servicelayer.ServicelayerTest

createCoreData, createDefaultCatalog, createDefaultUsers, createHardwareCatalog, getApplicationContext, importCsv, importData, importData, importData, importStream, importStream, isPrefetchModeNone

Methods inherited from class de.hybris.platform.servicelayer.ServicelayerBaseTest

autowireProperties, getBeanName, prepareApplicationContextAndSession

Methods inherited from class de.hybris.platform.testframework.HybrisJUnit4Test

establishJaloSession, finish, getOrCreateCurrency, getOrCreateLanguage, init, intenseChecksActivated, takeJaloSession

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

TicketServiceScenariosTest

public TicketServiceScenariosTest()

Method Detail

setUp

public void setUp()
           throws java.lang.Exception

Overrides:

setUp in class AbstractTicketsystemTest

Throws:

java.lang.Exception

tearDown

public void tearDown()

testTicketServiceScenarios

public void testTicketServiceScenarios()

This is a sample test method.

testScenario1

public void testScenario1()

Scenario 1: - Ticket is created as a result of a call by a customer, reporting a issue. - Ticket is moved to the Open status - A Note is added to the Ticket as a result of some action taking to resolve the issue. - The Ticket is closed.

testScenario2

public void testScenario2()

Scenario 2: - A customer calls regarding a currently open ticket - The ticket is found via the reference provided by the customer - A Note is added to the Ticket recording the additional call

testScenario3

public void testScenario3()

Scenario 3: - An email is received and a new ticket is created as a result - Customer is called regarding the email/ticket - Ticket closed as a result of the call

testScenario4

public void testScenario4()

Scenario 4: - A customer calls regarding a previously closed ticket - The ticket is found via the reference provided by the customer - Ticket is reopened

testScenario5

public void testScenario5()

Scenario 5: - A customer calls regarding a undelivered item on their order - A ticket is raised against the order - The Ticket status is updated to Open - Ticket is assigned to an Agent

testScenario6

public void testScenario6()

Scenario 6: - Problem Ticket Scenario, Ticket is raised and then bounced around.