Package de.hybris.platform.ticket.dao.impl

Class DefaultTicketDao

    • Constructor Detail

      • DefaultTicketDao

        public DefaultTicketDao()

    • Method Detail

      • findTicketsByAgentGroupState

        public java.util.List<CsTicketModel> findTicketsByAgentGroupState​(EmployeeModel agent,
                                                                  CsAgentGroupModel group,
                                                                  CsTicketState state)
        Find tickets by the specified agent, group and state. If any of these parameters are null, they should be considered "don't care" - i.e. don't include in the query
        Specified by:
        findTicketsByAgentGroupState in interface TicketDao
        Parameters:
        agent - The agent to search for or null if none
        group - The group to search for or null if none
        state - The state to search for or null if any
        Returns:
        The list of tickets matching the specified critera

      • findTicketsByStringInTicketOrEvent

        public java.util.List<CsTicketModel> findTicketsByStringInTicketOrEvent​(java.lang.String searchString)
        Find tickets which contain the specified search string in the headline or any of the events
        Specified by:
        findTicketsByStringInTicketOrEvent in interface TicketDao
        Parameters:
        searchString - The string to find in the ticket
        Returns:
        The list of tickets matching the criteria

      • findTicketsByStringInTicketOrEventAndStates

        public java.util.List<CsTicketModel> findTicketsByStringInTicketOrEventAndStates​(java.lang.String searchString,
                                                                                 java.util.Set<CsTicketState> states)
        Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states. If the list of states is empty or null then the state should not be considered in the query.
        Specified by:
        findTicketsByStringInTicketOrEventAndStates in interface TicketDao
        Parameters:
        searchString - The string to find in the ticket
        states - The states that any returned tickets should be in
        Returns:
        The list of tickets matching the criteria

      • findTicketEventsByTicket

        public java.util.List<CsTicketEventModel> findTicketEventsByTicket​(CsTicketModel ticket)
        Find all ticket events for CsTicketModel object.
        Specified by:
        findTicketEventsByTicket in interface TicketDao
        Parameters:
        ticket - the CsTicketModel for which to return ticket events.
        Returns:
        A list of ticket events matching search criteria.

      • findTicketEventsForCustomerByTicket

        public java.util.List<CsTicketEventModel> findTicketEventsForCustomerByTicket​(CsTicketModel ticket)
        Find all ticket events for CsTicketModel object excluding private messages.
        Specified by:
        findTicketEventsForCustomerByTicket in interface TicketDao
        Parameters:
        ticket - the CsTicketModel for which to return ticket events.
        Returns:
        A list of ticket events matching search criteria.

      • findTicketsByAgent

        public java.util.List<CsTicketModel> findTicketsByAgent​(EmployeeModel agent)
        Find all the tickets that are assigned to the Agent.
        Specified by:
        findTicketsByAgent in interface TicketDao
        Parameters:
        agent - The agent to find assigned tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsByAgentGroup

        public java.util.List<CsTicketModel> findTicketsByAgentGroup​(CsAgentGroupModel agentGroup)
        Find all the tickets assigned to the AgentGroup.
        Specified by:
        findTicketsByAgentGroup in interface TicketDao
        Parameters:
        agentGroup - The AgentGroup to find assigned tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsByCategory

        public java.util.List<CsTicketModel> findTicketsByCategory​(CsTicketCategory... category)
        Find all the tickets that have the provided categories.
        Specified by:
        findTicketsByCategory in interface TicketDao
        Parameters:
        category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsByCustomer

        public java.util.List<CsTicketModel> findTicketsByCustomer​(UserModel customer)
        Find all tickets that are associated with the customer.
        Specified by:
        findTicketsByCustomer in interface TicketDao
        Parameters:
        customer - The customer to find tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsById

        public java.util.List<CsTicketModel> findTicketsById​(java.lang.String ticketId)
        Lookup tickets with the specified ticket id
        Specified by:
        findTicketsById in interface TicketDao
        Parameters:
        ticketId - The id of the ticket to lookup
        Returns:
        The tickets with that Id

      • findTicketsByOrder

        public java.util.List<CsTicketModel> findTicketsByOrder​(OrderModel order)
        Find all the tickets that are associated with the order.
        Specified by:
        findTicketsByOrder in interface TicketDao
        Parameters:
        order - The order to find tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsByPriority

        public java.util.List<CsTicketModel> findTicketsByPriority​(CsTicketPriority... priority)
        Find all the tickets that have the provided priorities.
        Specified by:
        findTicketsByPriority in interface TicketDao
        Parameters:
        priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsByResolutionType

        public java.util.List<CsTicketModel> findTicketsByResolutionType​(CsResolutionType... resolutionType)
        Find all the tickets that have the provided Resolution Type(s).
        Specified by:
        findTicketsByResolutionType in interface TicketDao
        Parameters:
        resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsByState

        public java.util.List<CsTicketModel> findTicketsByState​(CsTicketState... state)
        Find all the tickets that are in the provided states.
        Specified by:
        findTicketsByState in interface TicketDao
        Parameters:
        state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsWithNullAgent

        public java.util.List<CsTicketModel> findTicketsWithNullAgent()
        Find all the tickets that are not assigned to an agent.
        Specified by:
        findTicketsWithNullAgent in interface TicketDao
        Returns:
        A list of tickets not assigned to an agent

      • findTicketsWithNullAgentGroup

        public java.util.List<CsTicketModel> findTicketsWithNullAgentGroup()
        Find all the tickets that are not assigne to an agent group.
        Specified by:
        findTicketsWithNullAgentGroup in interface TicketDao
        Returns:
        A list of tickets not assigned to an agent group

      • createSortQueryData

        protected SortQueryData createSortQueryData​(java.lang.String sortCode,
                                            java.lang.String query)

      • getPagedFlexibleSearchService

        public PagedFlexibleSearchService getPagedFlexibleSearchService()
        Returns:
        the pagedFlexibleSearchService

      • setPagedFlexibleSearchService

        public void setPagedFlexibleSearchService​(PagedFlexibleSearchService pagedFlexibleSearchService)
        Parameters:
        pagedFlexibleSearchService - the pagedFlexibleSearchService to set