Package de.hybris.platform.ticket.dao

Interface TicketDao

  • All Known Implementing Classes:
    DefaultTicketDao
    public interface TicketDao
    The Interface TicketDao responsible for searching CsTicketModel objects.
    Spring Bean ID:
    ticketDao

    • Method Detail

      • findTicketsByAgentGroupState

        java.util.List<CsTicketModel> findTicketsByAgentGroupState​(EmployeeModel agent,
                                                           CsAgentGroupModel group,
                                                           CsTicketState state)
        Find tickets by the specified agent, group and state. If any of these parameters are null, they should be considered "don't care" - i.e. don't include in the query
        Parameters:
        agent - The agent to search for or null if none
        group - The group to search for or null if none
        state - The state to search for or null if any
        Returns:
        The list of tickets matching the specified critera

      • findTicketsByStringInTicketOrEvent

        java.util.List<CsTicketModel> findTicketsByStringInTicketOrEvent​(java.lang.String searchString)
        Find tickets which contain the specified search string in the headline or any of the events
        Parameters:
        searchString - The string to find in the ticket
        Returns:
        The list of tickets matching the criteria

      • findTicketsByStringInTicketOrEventAndStates

        java.util.List<CsTicketModel> findTicketsByStringInTicketOrEventAndStates​(java.lang.String searchString,
                                                                          java.util.Set<CsTicketState> states)
        Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states. If the list of states is empty or null then the state should not be considered in the query.
        Parameters:
        searchString - The string to find in the ticket
        states - The states that any returned tickets should be in
        Returns:
        The list of tickets matching the criteria

      • findTicketEventsByTicket

        java.util.List<CsTicketEventModel> findTicketEventsByTicket​(CsTicketModel ticket)
        Find all ticket events for CsTicketModel object.
        Parameters:
        ticket - the CsTicketModel for which to return ticket events.
        Returns:
        A list of ticket events matching search criteria.

      • findTicketEventsForCustomerByTicket

        java.util.List<CsTicketEventModel> findTicketEventsForCustomerByTicket​(CsTicketModel ticket)
        Find all ticket events for CsTicketModel object excluding private messages.
        Parameters:
        ticket - the CsTicketModel for which to return ticket events.
        Returns:
        A list of ticket events matching search criteria.

      • findTicketsByAgent

        java.util.List<CsTicketModel> findTicketsByAgent​(EmployeeModel agent)
        Find all the tickets that are assigned to the Agent.
        Parameters:
        agent - The agent to find assigned tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsByAgentGroup

        java.util.List<CsTicketModel> findTicketsByAgentGroup​(CsAgentGroupModel agentGroup)
        Find all the tickets assigned to the AgentGroup.
        Parameters:
        agentGroup - The AgentGroup to find assigned tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsByCategory

        java.util.List<CsTicketModel> findTicketsByCategory​(CsTicketCategory... category)
        Find all the tickets that have the provided categories.
        Parameters:
        category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsByCustomer

        java.util.List<CsTicketModel> findTicketsByCustomer​(UserModel customer)
        Find all tickets that are associated with the customer.
        Parameters:
        customer - The customer to find tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsById

        java.util.List<CsTicketModel> findTicketsById​(java.lang.String ticketId)
        Lookup tickets with the specified ticket id
        Parameters:
        ticketId - The id of the ticket to lookup
        Returns:
        The tickets with that Id

      • findTicketsByOrder

        java.util.List<CsTicketModel> findTicketsByOrder​(OrderModel order)
        Find all the tickets that are associated with the order.
        Parameters:
        order - The order to find tickets for
        Returns:
        A list of tickets matching search criteria

      • findTicketsByPriority

        java.util.List<CsTicketModel> findTicketsByPriority​(CsTicketPriority... priority)
        Find all the tickets that have the provided priorities.
        Parameters:
        priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsByResolutionType

        java.util.List<CsTicketModel> findTicketsByResolutionType​(CsResolutionType... resolutionType)
        Find all the tickets that have the provided Resolution Type(s).
        Parameters:
        resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsByState

        java.util.List<CsTicketModel> findTicketsByState​(CsTicketState... state)
        Find all the tickets that are in the provided states.
        Parameters:
        state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.
        Returns:
        A list of tickets matching search criteria

      • findTicketsWithNullAgent

        java.util.List<CsTicketModel> findTicketsWithNullAgent()
        Find all the tickets that are not assigned to an agent.
        Returns:
        A list of tickets not assigned to an agent

      • findTicketsWithNullAgentGroup

        java.util.List<CsTicketModel> findTicketsWithNullAgentGroup()
        Find all the tickets that are not assigne to an agent group.
        Returns:
        A list of tickets not assigned to an agent group

      • findTicketsByCustomerOrderByModifiedTime

        java.util.List<CsTicketModel> findTicketsByCustomerOrderByModifiedTime​(UserModel user)
        Find all tickets that are associated with the customer in descending and order by Modified date time.
        Parameters:
        user -
        Returns:
        List

      • findTicketsByCustomerOrderByModifiedTime

        SearchPageData<CsTicketModel> findTicketsByCustomerOrderByModifiedTime​(UserModel user,
                                                                       BaseSiteModel baseSite,
                                                                       PageableData pageableData)
        Find all tickets that are associated with the customer and current site, in descending and order by Modified date time.
        Parameters:
        user -
        baseSite -
        pageableData -
        Returns:
        List