Troubleshooting Connection Issues
Having trouble connecting to SAP Analytics Cloud or your live data sources from the mobile app? As an administrator, learn how to troubleshoot common connection issues.
- Accessing an untrusted (insecure) server URL.
- The user session expired.
- The version of the mobile app on the device is out-of-date.
|What to Check
|Failed to connect to SAP Analytics Cloud
|An SSL error has occurred and a a secure connection to the server cannot be
|The server only supports a secure connection
|It seems your profile is not configured to use this system.
|This message is displayed when a user’s account has not been created on the SAP Analytics cloud.
|The resource could not be loaded because the App Transport Security policy requires
the use of a secure connection.
|User session expired.
NoteYou are given the option to login again.
|This version of SAC server is not supported by Android application. Please update the server.
|The Android app will only work with SAP Analytics Cloud server version 2020.3 or newer.
|When logging in to the Android app, the Authorize page is displayed.
|App not authorized
The mobile app version is out-of-date and not supported with your current version of the SAP Analytics Cloud web application.
Update the mobile app to the latest version and have the user try logging on again.
|When trying to connect to SAP Analytics Cloud via a reverse proxy server URL, your user ends up at a different website or IdP.
|Check that both the following URLs on your
reverse proxy server are mapped to your SAP Analytics Cloud system: