Monitor System Usage

Use the monitoring reports and data available in the Monitor tool to assess the current health of your SAP Analytics Cloud service, identify problems, and plan for the future needs of your organization.

Who does this apply to?
  • Users with Read and Update permissions for System Information.
  • Admin and BI Admin standard application roles.

Get to Know Monitoring

Monitoring lets you as an administrator answer the important question How is our tenant being used? Knowing what your capacities are, such as the number of licenses in use or the amount of storage space consumed, is essential to making informed decisions on how to allocate resources.

The monitoring tool is available from the side navigation under Start of the navigation path System Next navigation step  MonitorEnd of the navigation path, and offers a variety of charts and reports for gaining insights into the state of your system. The tool includes the following tabs:
  1. Overview - Keep track of your purchased licenses, with historical charts on how those licenses are being used during logged in sessions.
  2. System Usage By Storage - View the amount of storage space being used, measured across different dimension such as data model or user.
  3. System Usage By User - View the number of transactions being performed by different users.
  4. Trace - A log of recorded system messages you can use to identify and troubleshoot issues.

Let's dive deeper into each of these to show you how you to use the information to successfully maintain your system.


The Overview tab has several charts to help you visualize how your licenses are being consumed over time.

The Historical Usage charts allow for some interaction. Change the time frame of the data being displayed by using the sliding scale features or choose a zoom level ranging from one month to all historical data. You can also click a particular license type in the legend to highlight the relevant data points in each chart.

The Licenses chart shows you a count of how many licenses are currently assigned for each license type in your tenant. You can see the maximum allowed licenses, and whether or not you are over or under this maximum.


If Business Intelligence User (Concurrent Session) License Count shows 0, don't be alarmed! Unlike the other named user license counts, concurrent sessions are counted differently. This is the real-time value and shows the number of concurrent users using your system right now.

This chart also specifies whether or not your system has the SAP Digital Boardroom. The SAP Digital Boardroom does not consume licenses, and this will be a simple Yes or No value.

The number of total licenses you have also is a factor in how many story publications can be scheduled on your tenant in a given hour - this calculated number is displayed on the chart.

The Login attempts over concurrent session license limit chart is a historical graph showing the number of login attempts made when all concurrent sessions were in-use. When this happens, the user that attempts to sign in receives a message:

No Sessions Available. All concurrent session licenses on this system are in use. Please try to log on again later, or contact your system administrator to increase the number of available sessions.

Use the graph to see how often your users are prevented from signing in, and whether you need to increase your number of concurrent session licenses to accommodate the usage in your organization.

The Number of Consumed Licenses chart is a historical graph showing the number of named user licenses assigned or concurrent licenses actively logged in. This chart is a historical view of the Licenses chart.

The Number of Logins chart is a historical total count of logins that shows you the login trend over time.

System Usage by Storage

This page displays two charts showing storage use in MB: Storage Use by Model and Storage Use by User. Use these charts to review the distribution of used disk space. If you subscribe to a private option for your SAP Analytics Cloud service, you can see at a glance what is taking up the largest amount of your allocated disk space.

You can get easy-to-read details of the data by pointing with the mouse over the chart details, and you can use the Sort buttons to re-sequence the data.

System Usage by User

This page displays the total number of transactions by each user, and can help you see which accounts use your system heavily.


The Trace tab contains a table of the trace log messages that are recorded for your service. You can view the trace logs to help with troubleshooting errors, and in particular provide SAP with important information when you need to create an incident and get SAP support.

You can change the verbosity of messages included in the trace log by configuring the Trace Level option in Start of the navigation path System Next navigation step  Administration Next navigation step System ConfigurationEnd of the navigation path.

The Search and Filter features are useful tools for working with the log file to narrow down the visible messages. The Search feature operates on the User Name, Component, and Message columns and filters the items listed on screen to those that include a match with the search string you type. The Filter feature allows you to enter a date range to select only log entries within a fixed period of time. Additionally, most columns of the display are sortable using a Sort Descending or Sort Ascending feature in the column headers.

The following columns of data are available:




The date and time value for each message.

Trace Level

Log messages are categorized on the basis of a severity level and the system administrator can set which levels of message are displayed. Typically only Errors (trace level 4) are visible.

User Name

This column shows the ID of the user account that generated the message.


Where relevant, the technical component name is shown here.


The text of the error message. If the message text is truncated, use the mouse pointer to hover over the message to read the text in a tool tip.

Correlation ID

Include this Correlation ID when you report an error to SAP. It will help us track down the cause and resolve your incident more quickly. For details on how to enter an SAP Support incident, see Get More Help and SAP Support.

The Correlation ID is saved with error logs, but it isn't a code that corresponds to a specific error. Instead, it's a unique identifier generated by the system to help us trace what the system was doing when the error occurred.


Additional information for the error may be displayed here.

The log file is limited to a maximum of 350,000 rows of data. The oldest log entries will be deleted to maintain this limit. You can also manually delete log entries by selecting the Delete. In the Delete System Trace dialog, you can choose to remove all log entries, or remove entries older than a specified time period.

Next Steps

Now that you have an understanding of how to monitor usage, you may also be interested in reviewing performance metrics for your SAP Analytics Cloud service. For example, comparing how expensive different models and stories are, and their impact on overall service performance. To get started, check out the SAP Analytics Cloud Performance Analysis ToolInformation published on SAP site.

You can also get monitor system usage, and get more detailed information using the Administration Cockpit tool. For more information, see Use the Administration Cockpit