Get More Help and SAP Support
Find additional help from the community or request SAP Product Support. For business users, administrators, and developers.
Get real-time status of service availability from the SAP Trust Center: Cloud Service Status
See your orders and licenses, SAP contacts, metrics, incidents, and more, at the
SAP for Me
portal
.
Engage with others in our SAP Analytics Cloud Community.
- You can also search for previously asked questions.
- If you don’t find an answer, you can ask your own question.
The easiest way to get help from Product Support is by using the Support Assistant, available from the SAP Support Portal. The Assistant asks you questions about your system and the problem you encountered, and displays information that could help you resolve your issue. Or, the Assistant can also create a support ticket for you, and deliver it to the correct experts for your product.
Have a look at this blog post to learn more.
- LOD-ANA-ADM – Roles, security, monitoring, users/teams, authorizations, permissions.
- LOD-ANA-AUT – User access errors including SSO SAML/IDP and login issues.
- LOD-ANA-AD – Analytics Designer
- LOD-ANA-DAN – Data Analyzer
- LOD-ANA-DES – Analytic models including story design & visualizations, charts, etc.
- LOD-ANA-AQU – Import Data Connections (any supported data source type).
- LOD-ANA-LDC-HAN – Live HANA Data Connections
- LOD-ANA-LDC-UNV – Live Universe Data Connections
- LOD-ANA-LDC-BW – Live BW and BW/4HANA Data Connections.
- LOD-ANA-BR – SAP Digital Boardroom
- LOD-ANA-PR – Smart Predict, Smart Assist (Smart Discovery, Smart Insights), and predictive scenarios.
- LOD-ANA-PL – Planning using planning models, versions, data actions, value driver trees, and allocations.
- LOD-ANA-HUB – SAP Analytics Hub
- LOD-ANA-MOB-IOS – SAP Analytics Cloud Mobile app - iOS
- LOD-ANA-MOB-AND – SAP Analytics Cloud Mobile app - Android
.If the incident you're reporting resulted in an error message, a Correlation ID will be included in the message. Click Expand to see it:
Include this Correlation ID when you report an error to SAP. It will help us track down the cause and resolve your incident more quickly.
The Correlation ID is saved with error logs, but it isn't a code that corresponds to a specific error. Instead, it's a unique identifier generated by the system to help us trace what the system was doing when the error occurred.
Check out the following tips to help with opening an incident: What information do I need to provide when opening an incident for SAP Analytics Cloud?
If you are an administrator, you can create a special support user for an SAP Support Engineer to troubleshoot the problem on your system. This user has minimum privileges and does not consume a user license. You can delete this support user when your issue is resolved.
-
Select
from
the shell bar and choose 
Create Support
User. -
In the next dialog, choose Create. A message is displayed once the support user is successfully created.
The new support user can be seen under Security > Users
An email is automatically sent to SAP Support to notify of the newly created user.
- If you purchased SAP Analytics Cloud for business intelligence from the SAP Store, you can create a single support user. Other licensed options allow up to five support users.
Giving Access to the Support User
The support user will need assigned different roles depending on the problem being
investigated. SAP Support will use the Request Roles
feature to ask to be added to available default or self-service roles. You can
approve these requests by going to 
Security 
Requests
. For details, see Approve Role Requests for Your Users.