You trigger the correspondence when you are posting or clearing open items. It is then stored temporarily with information from the posting situation. The temporarily stored business transactions can be processed at any time. The conversion is based on pre-defined forms. You divide the selection of these forms further using reason codes. The form for individual correspondence enables you to describe a business procedure in your own words.

A setting in the correspondence reports allows you to attach a separate payment medium to either an account statement, an open item list, or to a dunning letter. A minor change in the standard forms delivered enables you to include payment advice notes in the texts.

Transfers as separate payment media for some correspondence types is currently only available for Germany. For Switzerland, the POR procedure is available.