You can process SAP Business Workflow work items from your MAPI client. For general information on work items in the R/3 System, see the Workflow documentation . Work items can be processed online and offline with restrictions.

You have activated Workflow processing in the MAPI client profile. You must make the appropriate selection in your logon profile .

• You can only process work items offline in Microsoft Outlook client.
• You require SAPforms Runtime (available under Development Tools on the presentation CD)
• For Outlook 97 you must ensure that the following exists for the installation:

• You must have the SAPforms Outlook form workitem.oft installed and published. For more information see create profile

• Display work items
• Reserve and replace work items
• Forwarding work items
• Change priorities
• Set work items to done
• Append attachments to, or process the work items (SAPoffice documents and business objects).
• Start Workflow
• Refresh inbox (folder inbox).
• Work items to the generic decision task and work items which use electronic forms from SAPforms, can also be executed offline. Electronic forms are, for example, Outlook or Visual Basic forms, but not Web (HTML) forms. For more information see the SAPforms documentation.
• If you have installed SAPphone, you can also answer calls offline by executing the corresponding work item.

• Generally: execute work items.

If you are a selected agent of a work item, it appears on your PC in the inbox list of the MAPI client. It is indicated with a SAP icon. The work item text is displayed as the subject. The "message" text is the task description. You can configure this column display.

Position the cursor on a work item and choose by right-mouse-clicking the menu open (alternatively a double click works if the option open means execute has not been set in the form). The display of an individual work item is then displayed. For further activities see

Forwarding work items

Executing work items

Processing work item attachments