For offline work, the prerequisites from the section Work item processing in the MAPI Client apply. Also, only specific work items can be executed offline. Also see the part "scope of functions" in the same section.

1. By double clicking you go from the post inbox to the work item display.

The system can react in two ways:

a) If you are working without a form for work item display, the mail form is displayed. Choose Display to display your SAPoffice Message Store via the SAP GUI in the R/3 System. The normal R/3 display of a work item is displayed and you can execute it in the normal way. When you leave the display (press F3), the GUI window is closed and the client post inbox is displayed again.

b) If you are working with a form for work item display, this is opened: That is the form based work item display from which you can execute the work item.

The further procedure for case b) is analyzed in the following.

2. Choose Execute.

The corresponding action of the form is executed. The following cases are possible for the further dialog:

a) The work item cannot be executed offline (see "prerequisites"). Then go to where the work item is executed by SAP GUI in the R/3 System. The form is closed. The work item changes its status in the client post inbox. If, however, there is not a connection to the R/3 Server, SAP MAPI displays an error message.

b) The work item can be executed offline (no decision task). A new form is displayed which matches the work item execution (task methods).

c) The tab page Decision is displayed in a work item for the generic decision task and there you choose your decision (alternative).

In the following, case 2a) is disregarded.

3. If the work item must be explicitly ended, another dialog box appears after execution, in which you can explicitly set the work item to done. The form is also then automatically closed and the changes are saved. If you do not want to set the work item to done, you can do this later in the form.
4. If the work item must not be explicitly ended, you are asked after the execution whether you want to save the changes and close the form. If you do not do this, then you can do it later in the form.

You can deactivate the Save and Close query in Outlook Forms Designer (tab page Options)

5. After Save and Close (selected by you in dialog mode or in the form or implicitly in the decision task) the form is closed and the changes are saved. The work item status in the client post inbox is updated.
6. You can choose the function Edit ® Delete in client, in order to temporarily delete a done work item (that is, until the next time the inbox is called up) for a better overview of the post inbox. The work item remains on the R/3 server database.