For offline work, the prerequisites from the section Work item processing in the MAPI-Client apply.

1. By double clicking you go from the post inbox to the work item display.
2. Choose Forward Work Item in the display.
3. Select the address book in which the agents are located. As there are Workplace agents, choose the SAP address book <SID><CLNT>SAP address book - <UNAME> for the required Message Store, for example C11003 SAP address book SMITH of user Smith in system C11, client 003.

If you do not yet have the corresponding agent in the SAP address book and are working in online mode, you can select the agent via find in the R/3 System.

4. Select the work item agents and choose Agent in order to include them in the list of users.
5. Choose Save and Close.