SAPphone enables you to control your telephone using the SAP System and to use support functions, such as creating notes or starting call-related applications. A standard interface is available for these telephony functions.

The following conditions must be fulfilled before you can select the telephony functions (otherwise the telephone symbols will not be displayed or will be deactivated, for example):

• Your system administrator must have activated telephone integration.
• Your telephone work center must have been created.

The SAPphone interface contains a status display, which is automatically updated when the status of a call changes. However, this automatic update function only works if your external telephony software actively transfers status changes to the SAP System (this is supported by the SAPphone server, for example). If not, the status display is only changed when the user updates it manually.

The following functions are available on the SAPphone interface:

• Initiate call, accept call, hang up individual or all calls
• Create notes for a call and display existing notes
• Put call on hold or retrieve call
• Switch to another call
• Transfer and reconnect calls with or without consult
• Establish conference calls
• Branch to an application
• Search the address management for telephone numbers or other personal data
• Display data attached to a call
• Branch to the maintenance of your work center settings or user settings
• Register or deregister on call center software.

For more information, see