Maintaining User Settings Individually 
Maintaining User Settings Individually
Use
Your user settings determine how your inbound calls are to be handled. You can, for example, display the caller data or branch directly to a specified application, for example the creation of purchase orders.
When work centers are created, users who are not yet assigned any user settings are automatically assigned the standard settings or the template settings configured by the administrator. You can adapt the settings to suit your needs using this procedure.
Procedure
You can also call the settings from the SAPphone interface. To do this, choose 
in the frame Users on the tab page Services.
Inbound calls do not trigger automatic actions in SAPphone.
When inbound calls are received, the SAPphone interface is opened and the caller data is displayed. The SAPphone interface also contains a list of tasks that you can start manually.
You can specify a task that is then started automatically when an inbound call is received. As a restriction, you can specify that this task is only started automatically if the caller could be identified by the system.
If you want to check which tasks are available, choose Available tasks (outbox and inbox).
Notifications about unanswered calls, containing the caller data and a callback function, can be displayed to the user. These notifications are sent to the Business Workplace
inbox of the user responsible for the work center. You can also specify an expiry date. When this date is reached, notifications are automatically deleted.
In the case of inbound calls, a search for caller data is carried out in the specified address areas.
If a deflect group is assigned to a user, the user can transfer an inbound call to a number from this group without first accepting the call themselves. At this point, all groups that have been maintained by the administrator are displayed in the input help.
.Result
The next inbound call is handled according to your user settings.