Creating and Maintaining a Telephony Server (SAP Library

Creating and Maintaining a Telephony Server

Use

A telephony server must be created and ready for operation in order to enable communication to take place between the SAP System and the telephone system. You must assign information to each server for access to the external telephony software and to its attributes.

Procedure

Call SAPphone system administration (SPHB).

Choose one of the following functions:

Function	Action	Description
Create server	Double-click on Server	A wizard guides you through the creation process.
Display/Change server	Select <Server name> and choose or	An overview of the server attributes is displayed. You can change them if necessary.
Copy server	Select <Server name> and choose	Specify a name for the copy.
Rename server	Select <Server name> and choose	Specify a new name.
Delete server	Select <Server name> and choose	The server, and all its attributes, is deleted.

Maintain the following settings when you create or change a telephony server:

Name	Description	Example
Server	Telephony server ID (maximum 6 characters), defined by user	SERV1
Description	Description of the telephony server Choose a description that helps the users to select the most suitable telephony server when they create their work center. You can maintain the description language-dependently so that users receive it in their logon language. To do this, choose the tab page Language-dependent description.	Central server
Site	Country code for the location of the corresponding PBX.	DE
Local server	Specification as to whether the telephony software is installed on the local work center. One entry can cover several work centers with identical attributes.
RFC destination	RFC destination that links to the external telephony software.	SAPPHONE
Number conversion for outbound calls	Number conversion rules with the following number sequences: The part of the telephone number to be deleted The part that is to replace the deleted part You can also add a description of the rule.	Replaced number 06227 Replacement number 0 Comment local network
Server is ready	Specification as to whether the connection to the telephone system can be used using this server (a connection test must be performed before the server can be used) You can deselect this in the event of a server failure so that users receive the appropriate error message when they call a telephony function.	X
Operation type Dialog Background	Specification as to whether the telephony server is used for dialog processing only or whether it is also used for background processing. The standard setting is Dialog. If a telephony server, for example in predictive dialing, is to transfer lists of telephone numbers to the telephone system at night, the server must be batch-compatible. Each client can contain a maximum of one telephony server with a background indicator.	Dialog

Only select the following functions if they are supported by the external connection software that the telephony server represents.

Name	Description	Example
Can. numbers	Specification as to whether PBX can process numbers in canonical format (for example, +49 (6227) 474-3456). If the PBX cannot process numbers in canonical format, the number is transferred as one sequence of numbers.	X
Server is to be monitored by the alert monitor	Specification as to whether the functions of the alert monitor for SAPconnect and SAPphone can be used for this server.	X
Server supports connection test, status, trace	Specification as to whether the functions for querying the operating status and setting the external trace can be used for this server. If you select this attribute, you have to perform a connection test.	X
Version of server software	Information about the version of the external telephony software. This information is entered automatically after a connection test has been carried out.	3.45A
Functions Telephony Dialer Statistics	Specification as to which telephony server functions can be used: For the telephony functions of office and call center employees (for example, dial, hang up, initiate conference call) For predictive dialing (for example, downloading call lists to a dialer, or modifying or deleting list entries) For calling statistical data from the external CTI system	Telephony

Save your entries.

Result

All telephony servers created, and the work centers assigned to them, are displayed in the navigation tree of SAPphone system administration under the sites. You can display more information about the server in this overview (for example, number of work centers assigned, RFC destination, or information as to which server can be used for a specific function, such as statistics).