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Function documentation Work Center Identification Locate the document in its SAP Library structure

Use

To execute telephony functions, the system has to recognize the connection between a computer and the corresponding telephone, that is, the work center has to be identifiable. The type of work center identification depends on the GUI used. The following options exist:

Ideally, identification by registry entry or identification by host name is used. If this is the case, when a work center is created, either a SAPphone work center ID is stored in the registry of the relevant PC or the unique host name of the computer is stored in the SAP System. However, neither of these identification types can be used with all GUIs.

Due to the permanent user-work center relationship, only choose identification by user if employees work at fixed work centers. If you choose temporary identification by logon, different users can use your work center but they have to create the work center again (that is, specify the telephony server and telephone number) each time they execute a new logon.

Activities

You set work center identification in the SAP Implementation Guide by choosing Basis ® Basis Services ® Communication Interfaces ® SAPphone: Client-Wide Settings ® Activate Telephony/Choose Work Center Identification.

Caution

The settings for work center identification should not be changed when the system is in operation because the work center settings would no longer be found automatically. The work centers would have to be created again.

Choose which type of identification is to be used for which GUI. The following prerequisites apply:

Type of identification

Prerequisites

Possible Platforms

Identification by registry entry

The SAP GUI is installed locally on every work center.

All computers have a 32-bit Windows operating system.

The users who create the work center have authorization to write in the registry of the relevant computer.

Win GUI on PC

Identification by host name

The host names of the computers are unique in the system.

Win GUI on PC, Java GUI, Web GUI

Identification by user

The users of the work centers always execute the telephone functions on the same work center.

All

Temporary identification by logon (session)

The work center settings have to be maintained again each time you log on to a work center before the telephony functions can be used.

All

 

 

 

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