Trouble-Shooting (SAP Library - SAP MAPI Service Provider (BC-SRV-GBT))

Trouble-Shooting

Problem 1:

Unable to open a subfolder or to copy/move messages into a subfolder?

Causes:

In most cases, the subfolders or messages do not exist.
Occasionally, the local cache files may become corrupted. Although the SAP MAPI contains error-recovery routines, sometimes you may have to manually delete the local cache files.

Procedure

Cause 1:

Execute a manual refresh of the root folder.

Cause 2:

Select the Mail (or Mail and Fax) option from the Control Panel.

Note

From the General tab page, select your logon profile for the SAP MAPI and choose Properties.

Select SAP MAPI from the Services tab page and choose Properties.
Open the Local Cache tab page from the Configuration dialog box.
Select Clear Cache and Apply.
Confirm your entries.
Confirm the subsequent dialog box.

Problem 2:

You cannot log on, although the server is running.

Cause: It is possible that the architecture of the SAP MAPI has changed so much between two releases that the existing logon profiles can no longer be used.

Procedure

Select the Mail (or Mail and Fax) option from the Control Panel.

Note

When the dialog box <profile name> Properties is displayed, select Show Profiles on the Services tab page to display the Mail (or mail and fax) tab page.

Delete all profiles using the Delete function.

Create new logon profiles .

Problem 3:

Unable to send successfully.

Procedure

Check the SAPoffice message store and address book settings.

Problem 4:

After the last synchronization, a modifiable document has been changed in both the server and by the client. You therefore cannot save the document in the client. Further changes in the server will not be made in the client.

Procedure

Send the document from the server to the corresponding client. The document appears in the post inbox. From there, you incorporate the changes in the document in the client. Then save the original modifiable document.