A change request is a transaction you use to request a change of your software or a company system, for example, an enhancement or change to a function. A change request can also be triggered by a problem message. It must pass through an approval process before a change can be made. You can categorize a change request with regard to the type of change, for example, as a normal correction, urgent correction or general change. When the change request is approved by a change manager or another employee, change documents are created from the change request and linked to it.
You can assign several change documents to a change request. For example, if a change affects several production systems of a project, you can record all changes in one change request.
By default, you can use Customizing transaction type SMCR for the change request in the WebClient UI. You can copy this transaction type and adapt it to your requirements. For more information, see SAP Note 1493264.
We recommend that you do not change the Customizing settings specified for transaction type SMCR delivered by SAP.
Transaction type SDCR is available for the change request in the SAP GUI.
The change request consists of the header details, which are organized in individual groups, and additional assignment blocks. You can adapt and customize the display of the assignment blocks according to your requirements.
In the header details you record your general data that is valid for the entire change request. This includes, for example, the following data:
General data, for example, requester, change manager, and ID
Data for change planning, for example, approval process and project
Relationships, for example, corresponding problem and corresponding event
In the assignment blocks, you record additional data for the change request, for example:
Scope of the change request
Here you specify the change category and therefore the type of the change document or the change documents, for example, urgent or normal change.
Information about projects and solutions
Information about test management
Change requests and change documents with their content features are summarized using the term change transactions. They are used for handling all change processes with SAP Solution Manager.
Change Request Management uses variants of the service transaction for the processing of change transactions in SAP system landscapes. For more information about integration and the required settings, see the Customizing in.
The execution of a change request can be planned in detail and, if necessary, can be integrated with additional processes and functions. If a knowledge article was used to complete a change request, this knowledge article can be attached to similar change requests as a source of useful information.