You can use this function to enter the individual service parts, their required quantities, and their related units of measure for a recall campaign. The system automatically copies these items from the sales order template when the service recall order is created.
When you create a product service letter (PSL) for sales transactions, you have to assign a sales order template to it in view Transaction Data on the Relationship tab page. When you create a service recall order, select this product service letter for service recall processing. The system copies the items in the sales order template that is related to the product service letter to the recall order.
● To create a product service letter, choose SAP CRM SAP Menu ® Sales ® Maintain Sales Transactions. Use transaction type SALT (provided in the standard delivery) as a template for the sales order template. All necessary settings exist for this transaction type. To create your own transaction types, use the IMG activity Define Transaction Types at SAP Implementation Guide (IMG) ® Customer Relationship Management ® Transactions ® Basic Settings and assign a template to this transaction type.
● Enter the products (service parts), their quantities, and their related units of measure.
● Release the sales order template for use in service recall processing.