Service Delivery
This Work Center is the central point for accessing all the necessary functions to use the different services to support your production processing.
On the one hand, it comprises of views in which you can display and edit services, issues, top issues, and tasks. On the other you can execute typical tasks that you use often in Service Delivery.
Prerequisites
You have the necessary authorizations for this Work Center. For more information, see Accesss Using the Work Center.
Features
Overview
There is a Summary of Important Objects available to you in the Service Delivery, this is sorted according to status where only the main status is included, and other criteria:
SAP-Delivered Services
These services are additionally grouped as follows:
SAP-delivered services with service plan entries
SAP-delivered services without service plan entries
Self-Delivered Services
These services are additionally grouped as follows:
Self-delivered services that were delivered by you
NoteA prerequisite for displaying you self-delivered services is that you are assigned to an self-delivered service and that your system user is assigned a business partner.
End of the note.All self-delivered services in which self-delivered services are planned or delivered, depending on your authorization for solutions.
Issues, top issues, and tasks
These objects are additionally grouped as follows:
Issues, top issues, and tasks delivered by you
all issues, top issues, and tasks depending on your authorization for these solution and your assignment to these objects
The delivery status options of services are as follows:
Planned
The service is initial and (by SAP or internally) not yet in process
In process
The service is open and (by SAP or internally) in process
Delivered
The service is (by SAP or internally) delivered and evaluated.
Overdue
The service has not yet been delivered and the delivery date is in the past.
All
All services, including those with an intermediary status, that are not listed in the overview.
The status options of issues, top issues, and tasks are as follows:
Open
The object is open and not yet in process.
In process
The object is in process.
Finished
The object is closed and no further action is necessary.
Overdue
The due date is in the past.
All
Click the link to get a suitable view with a list where the objects are filtered correspondingly.
SAP Delivered Services
There is a list of SAP delivered services available that you can filter according to different criteria, for example, according to solution, service, and status.
To display and edit the service details, click in the list on the service description. Aside from this, you can update your solution master data at SAP, as well as get a service plan from SAP.
When you mark a service in the list, the system displays any details about this service below the list.
Preview
Displays further information in addition to the list data, for example, the corresponding CRM status, CRM service plan, and CRM service request.
Sessions
Displays the corresponding sessions. To display a session, click on the session description. To display session details, click on the session details.
Linked Objects
Displays the corresponding objects, for example, issues, top issues, and tasks. To display these objects, click on the ID of object description.
Self-delivered services
There is a list of self-delivered services available that you can filter according to different criteria, for example, according to solution, service, and status.
To display and edit a service, click in the list on the service description. Aside from this, you can also create and delete services for a solution.
When you mark a service in the list, the system displays any details about this service below the list.
Preview
In addition to list data, displays further information, for example, long text.
Sessions
Displays the corresponding sessions. To display a session, click on the session description. To display session details, click on the session details.
Linked objects
Displays the corresponding objects, for example, issues, top issues, and tasks. To display these objects, click on the ID of object description.
Issues and Top Issues
There is a list of issues and top issues available that you can filter according to different criteria, for example, according to solution, priority, and status.
To display an issue or top issue, click on the issue or top issue ID or description in the list.
When you mark an issue or top issue in the list, the system displays any details about this issue or top issue below the list.
Preview
In addition to list data, displays further information, for example, long text.
Linked objects
Displays the corresponding objects, for example, issues, top issues, and tasks. To display these objects, click on the ID of object description.
Tasks
There is a list of tasks available that you can filter according to different criteria, for example, according to solution, priority, and status.
To display and edit a task, click in the list on the task ID or description.
When you mark a task in the list, the system displays any details about this task below the list.
Preview
In addition to list data, displays further information, for example, long text.
Linked objects
Displays the corresponding objects, for example, issues, top issues, and tasks. To display these objects, click on the ID of object description.
Analyses
There is a list of documents from issue and top issue analysis available that you can filter according to different criteria, for example, according to solution, data type, and date.
To display and edit an analysis, click in the list on the analysis description. Aside from this, you can execute an analysis for a solution.
Typical Tasks
You can execute the following functions from any view in the Work Center:
Create Top Issue
Display Business Processes
Call Configuration for Sending Data to SAP
More Information
For more information about specific functions, see Service Delivery and Issue Management. For more information about general functions in the Work Center, see Working with the Work Center.