FunctionAlert Inbox

 

This function displays and processes Computing Center Management System (CCMS) alerts.

Prerequisites

You have:

  • System Monitoring work center authorization

  • authorization for the solution to be monitored

  • Set-up system monitoring in Solution Manager customizing

Features

Overview of all alerts as status icons

The system dsplays the number of alerts, grouped by status, according to your active query.

Specify refresh period

Speciy the frequency with which all alerts are to be refreshed. The default value is every 900 seconds.

Display Options

There are two views available:

  • Current status

    Current alerts with CCMS status, depending on your current query.

  • Open Alerts

    All open alerts.

Note Note

You can also choose from among list views which you have specified yourself. The System Alerts view is available by default. For more information, see Using Lists.

End of the note.
Details

When you select an alert, you get the following information:

  • Details

    For example, alert ID and status threshold values.

  • History

    The last ten alert status and KPI values.

  • Documentation

    Any information about the reason for the alert and processing proposals, in CCMS, are displayed.

Analysis Method

You may be able to display the analysis method for the alert via a hyperlink. The analysis method can give you context information for processing an alert.

Reset Alert

This function is in the Current Status display.

To hide an alert temporarily, e.g. while processing it, choose Reset. The alert is temporarily not shown in the Current Status display, it is only in the Open Alerts display.

You can reset several alerts at the same time.

Close Alerts

This function is in the Open Alerts display.

To hide an alert permanently, e.g. after it has been processed, choose Close.

You can reset several alerts at the same time.

Create Message

You can create a support message from an alert. Choose Create Message. The system passes the relevant information automatically. Complete the message with the required entries.

To create a message for several alerts, e.g. to provide context information, select the alerts (multiple selection) and select Create Message.

When you have created the message, the alerts are no longer displayed.

For further information about using support messages, see Incident Management.

Activities

You call the Alert Inbox in the System Monitoring work center.

More Information

For more information about general functions in the Work Center, see Using the Work Center.