ProcessService Delivery

 

Service Delivery allows you to use the SAP services which support your production systems. You can:

  • request a service plan from SAP, in which SAP proposes appropriate services for you

  • create your own services locally, to your requirements

  • accept or reject a service proposed by SAP

The session details let you save session context information, assign service sessions directly to solutions and projects, and display documents.

Note Note

You can connect the services with Problem Messages (Issues). You can also connect Issues to Planned services.

End of the note.

Prerequisites

You have:

  • created a solution.

  • set-up a connection to the SAP Marketplace, to order services from SAP.

  • You have configured the data to be sent. Proceed as follows:

    1. Choose the transaction SOLUTION_MANAGER.

    2. Choose   Goto   Data Send Configuration  .

      You go to the overview of the configuration for sending data to SAP. Choose the link Solutions

    3. Select your solution.

      If your solution has a green icon, it is active. Otherwise continue from 4.

    4. Select the data to be sent to SAP.

    5. Save.

      The system flags your solution as active.

Process

Option 1: You want to receive a service from SAP:

  1. Refresh your solution master data at SAP.

  2. Request a service plan from SAP.

  3. SAP proposes a service in the service plan.

  4. Accept or reject the service proposed by SAP.

  5. If you accept the service, SAP sends you a Service Request.

  6. The service request is carried out by SAP or another service provider.

    A service can comprise several Sessions.

  7. At the end of the session, a Session Report is created.

    The session report identifies and details issues in your solution.

  8. SAP creates an action plan which suggests Tasks whose performance could resolve the (Top) Issues.

  9. You can also Request an Expert (Expert on Demand) from SAP, if you cannot perform the tasks yourself.

Option 2: Perform a Self-Service.