Services and Support 
Purpose
The SAP Solution Manager is a platform for the delivery of services for the following areas:
● Risk minimization
● Optimization of SAP solutions
● Knowledge transfer
Services in the SAP Solution Manager are services which help you to monitor and optimize the performance and availibility of your system landscapes and minimize your system operation risks.
Integration
The component comprises:
● the creation of a Service Plan to optimize your production business processes
● Service Connections for SAP Support
Features
The support services comprise:
● SAP Safeguarding
● SAP Solution Management Optimization
● SAP Empowering
You can have the support services performed by SAP or perform them yourself:
SAP experts deliver this service type via a remote connection (SAP Safeguarding Services, e.g. SAP GoingLive Check).
● On-Site Services
SAP staff supports you at your site. Your business processes and system landscapes are taken into account (e.g. SAP Solution Management Optimization Services).
Self Services contain guidelines and recommendations from SAP about how you should optimize, monitor and administer your solution (SAP Empowering Self Services).
You can create issues directly from services, preserving the link between your services and their problem messages.