Job Request
Using this function you can create job requests for:
Creating new jobs
See Creating a Job Request for a New Job for further information.
Changing existing jobs
See Creating a Job Request for a Change Job for further information.
Deleting existing jobs
See Creating a Job Request for a Job Deletion for further information.
In addition, you can display existing job requests. For further information, see Displaying Job Requests.
A job request is based on a Service Desk message that includes job and job documentation entries.
Prerequisites
You have correctly configured the Service Desk in the SAP Solution Manager. You have made the corresponding Customizing settings in:
SAP Solution Manager 
Configuration Scenario-Specific Settings Service Desk 
.- SAP Solution Manager Configuration Scenario-Specific Settings Scheduling a Job .
In transaction SICF, you have activated the following services for the Job Request application:
WD_AGS_EJR_JOB_REQUEST_APP for job requests for creating, editing, and deleting jobs.
WD_AGS_EJR_JOB_REQUEST_DISPLAY for displaying existing job requests.
You have opened the Job Request application.
You have created the business partner in transaction BP.
Features
In transaction CRM_DNO_MONITOR you can search for and view your Service Desk message.
There are two views for a job request:
Basic View: For end-users with limited experience with the SAP Solution Manager
Detailed View: For end-users with expert knowledge of SAP Solution Manager and job scheduling.