Service Desk Roles 

The following roles are delivered with SAP Solution Manager 3.20 and have to be assigned to the corresponding users in the Service Desk system:

·        SAP_SOCM_CHANGE_MANAGER

The change manager is responsible for approving or rejecting change requests.

·        SAP_SOCM_DEVELOPER

The developer makes corrections in the development system and releases the necessary transport requests.

·        SAP_SOCM_TESTER

The tester is responsible for testing corrections in the test system to check whether they work.

·        SAP_SOCM_IT_OPERATOR

The IT operator imports corrections into the production system.

·        SAP_SOCM_PRODUCTION_MANAGER

The production manager decides whether corrections can be imported into the production system. In certain critical situations (such as during a payroll run), the production manager can decide not to import corrections into the production system; otherwise, the system could be rendered inconsistent.

·        SAP_SOCM_REQUESTER

The requester is the person who creates change requests.

·        SAP_SOCM_ADMINISTRATOR

The administrator customizes and checks all Change Request Management functions in the Solution Manager system.