SAP Event Management User 

Definition

Multiple employees and partners can be involved in the processes that SAP Event Management (SAP EM) tracks or are interested in related information. You can tailor the queries and entries that you make for these processes to your own requirements (for example, by appropriately configuring the Web interface).

Use

The following user groups use SAP EM:

·        People who want to receive either information about actual events that have already occurred or static information about the status of the processes within the supply chain. This includes people in the following roles:

¡        Customer

Queries actual information (for example, car dealer queries delivery dates from the sales representative using a sales order)

¡        Customer Advisor

Accesses actual information and status (for example, for customer inquiries)

¡        Employee

Tracks the processes (for example, within planning, procurement, manufacturing, and warehouse management

Reacts to unexpected situations

¡        Manager

Checks if the performance of the service providers and their confirmation of this performance corresponds with the agreements and the expected events defined

·        People who report information about actual events to SAP EM. These people send information using EDI, BAPI, XML, or the Internet, for example (a service provider reports a departure, for example).

·        People involved in the administration of SAP EM. They execute Customizing when SAP EM is implemented and check all the technical process flows within SAP EM. This check extends from the arrival of event messages, to SAP EM reactions to events, and on to the archiving of event handlers and event messages.