If a problem occurs with SAP Business One, you can use the Support Desk to connect directly to SAP Service Marketplace.
You can perform the following actions:
Enter a problem description and search the support database for known solutions
Create a service message in SAP Service Marketplace
Attach a file to your message to provide further information
Track the status of your messages
All relevant customer-specific data is included automatically, reducing the time you require to create the message.
As soon as a message is processed, you receive an E-mail notification of the solution.
To use the SAP Support Desk you require:
A valid service contract with SAP
A valid S-User
An Internet connection