Service 

Purpose

The Service module is used to manage the interaction between service representatives and customers. It enables you to enter and maintain information on service contracts, items and serial numbers, and customer complaints and inquiries, as well as to perform numerous related functions. Each time the customer reports a problem, you log it in by opening a service call.

The Service module optimizes the potential of your sales and service departments, providing support for service operations, service contract management, service planning, tracking of customer interaction activities, customer support and management of sales opportunities.

Features

The Service Call enables you to resolve customer complaints or inquiries and deal with item-related problems.

The Customer Equipment Card is the database that contains all serial number items for which service can be physically provided.

The Service Contract is a formal or legally binding agreement in which services and rights are exchanged for a payment. It enables a customer to receive service for items and serial numbers.

The Solutions Knowledge Base includes key solutions to solve various problems and cases. It helps streamline service and speed up the performance of service representatives.

The Service Reports enable you to view and analyze data related to service contracts, customer equipment, and service calls. You can check service calls of individual sales representatives, or those reported by certain customers. You can evaluate your efficiency and performance.