Developing Voice-Enabled Applications
You use this scenario variant to develop applications in SAP NetWeaver Voice that allow customers and employees to interactively access SAP or non-SAP solutions from a telephone. Internet connectivity or special mobile devices are not required. SAP NetWeaver Voice is a development and runtime environment for creating and deploying these voice applications.
Practical examples of voice solutions include:
● Travelers call to book a flight or to check departure times.
● Customers dial in to create an order or to check its status.
● Product users call for support.
● Utility clients use the telephone to report their meter readings.
● Employees call in at work to report their absence.
● System users reset a password by telephone.
● Field technicians dial in to report a malfunction.
● Truck drivers call to update their location or travel status.
Architecture of the Scenario Variant
Here is a high-level overview of this scenario variant:
This is what the abbreviations mean:
Abbreviation or Acronym |
Term |
Comment |
PSTN |
Public switched telephone network |
Includes mobile as well as fixed telephones |
VOIP |
Voice over IP |
Internet or other IP-based telephony |
Required and Optional Installable Units
To use this scenario variant, you require the following installable units:
● Application Server Java (AS JAVA)
You need this server to access the back end from your NetWeaver Voice application.
● SAP NetWeaver portal
You need this server to deploy your NetWeaver Voice application.
● Visual Composer Voice Kit
You create the NetWeaver Voice model using the interactive modeling capabilities of the VC Voice Kit.
● Third-party VoiceXML gateway
You render the output of the NetWeaver Voice application on a third-party VoiceXML compliant gateway.
● SAP NetWeaver 7.0 BI (optional)
The VC Voice Kit is integrated with BI to provide basic reporting. More sophisticated reporting functionality is optional.
IT Processes of the Scenario Variant
This scenario variant comprises the following IT processes:
IT Process |
Description |
You install the VC Voice Kit and configure the application server, the voice gateway, and BI. |
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You identify back-end function calls and integrate them with the desired user interaction in a model of your voice application. |
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You compile your model, deploy the generated application, and allocate it to a phone number. |
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Finally, you configure the logging and debugging functions, run through these, and create any reports you may want. |
Configuring Voice
LandscapeRelated Information
The following role-specific guides contain further information about this scenario variant:
Task Area |
Guide |
Configuration |
|
Administration |
|
Security |