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Background documentation Knowledge Management 

First Steps

The Knowledge Management capabilities of SAP NetWeaver offer you a central, role-specific point of entry to unstructured information from various data sources in the portal.

This section provides information about the administration and maintenance of Knowledge Management in the Enterprise Portal (EP) usage type. You can find information in it about the different administrative tasks and the associated tools. In addition, this section also points you to further documentation that you require for performing these tasks.

 

Tools

You use the following tools to administrate and monitor Knowledge Management:

Tool

Task

Configuration iView

Presents a navigation hierarchy that gives you access to all configurable components. See ( Content Management Configuration).

Index Administration iView

For managing indexes for searching and classifying documents.

Component monitor

Displays the status of objects and allows you to identify configurations with errors.

The component monitor shows you an overview of all nodes of a load-balancing environment with their assigned scheduler tasks. Choose Services Scheduler in the component monitor. If a task is not assigned to a node, a red symbol is displayed. If this is the case, check the configuration of the corresponding task.

Cache monitor

Displays statuses and statistics for active caches and allows you to empty caches manually.

Crawler monitor

Displays information on the active crawlers and allows you to control them.

Indexing monitor

Returns information on the status of current indexing processes.

Application log

Displays error messages, warnings, and information generated by KM applications and services.

This information is not logged in the J2EE Engine log.

Reports for system administrators

You can use reports to perform analyses and certain operations across the system.

For system administrators, there are reports that search the database for orphaned objects that originate in CM repositories.

 

Prerequisites

Note that you require the Search and Classification (TREX) standalone engine to run Knowledge Management. For information about the technical operation of TREX, see Search and Classification (TREX).

 

Tasks

Tasks On Demand

The following section lists the most important administration tasks that are performed as required:

Task

Additional Information

Extending the configuration

For example, you can integrate further repositories or change the user interface (see Content Management Configuration).

Creating indexes

If you have integrated other data sources as repositories in KM, and want to be able to search them, you must create new indexes (see Index Administration).

Configuring security settings

For example, you assign new permissions or modify the existing settings (see Knowledge Management Security Guide).

 

Periodic Tasks

The following tasks must be completed periodically:

Task

Additional Information

Recommended Frequency

Monitoring KM

The different monitors provide information on the status and function of various objects, and contribute to recognizing critical system events.

For more information, see Monitoring.

The frequency can be different for each monitor.

During indexing runs, you should use the indexing monitor.

If errors occur, you should use the component monitor or check the application log.

For example, you can check the cache load weekly. You can use the results to optimize performance.

Backing up and restoring data

To prevent data loss, you should regularly back up the data. If ever required, you can then restore your data.

For more information, see Administration.

The frequency depends on how often there are changes to system data, configuration data, and documents.

Reindexing and carrying out an incremental update of data sources

You have to update Web repository indexes to update or repair them (see Reindexing and Incremental Update).

The frequency depends on how often document changes take place on the remote Web server. If regular updates are necessary, you can set up an automatic cycle.

Running reports

You can check that CM repositories are functioning correctly and check for orphaned data objects.

We recommend running these reports monthly.

  CM Repository File System Check

  CM Repository Database Check

  Non-Configured CM Repositories