Alert Management 

Alert Management (ALM) comes into play, when business-critical problems occur. Within ALM, conditions for critical situations are predefined. When an alert is triggered in ALM that meets these conditions, responsible or interested parties are determined and informed immediately. Examples of critical situations might be an important customer terminating a contract or a budget being exceeded.

The alerts are polled from the UWL of the Enterprise Portal, application-specific display programs, or the alert inbox. These display programs can be personalized due to the user’s needs. In addition, the users can receive alerts as e-mail, SMS, and fax, if these external methods of communication are configured in SAPconnect. End users can personalize their alert notifications, for example, create notification variants or determine a substitute.

Integration

The following picture shows the components that participate in the generation and delivery of an alert.

First, a situation arises in an application. An application-independent decision tool decides whether or not an alert has to be triggered. If the decision tool comes to the conclusion that an alert has to be triggered, the triggered alert is pushed to ALM. ALM takes care of the correct and timely alert delivery to the display programs such as the Universal Worklist in the Enterprise Portal and to external media such as fax, e-mail, and SMS.

Reference

The following list shows you the basic steps of alert triggering with ALM together with links where to find further information:

·        Every alert belongs to an alert category, which contains alert meta data. This meta data has to be configured before raising an alert. For further information see Alert Category.

·        The various possibilities for triggering an alert are explained in Triggering Alerts. Especially interesting for you as developer is the section about the direct call of a function module.

·        The alerts will be sent to the recipients, who can personalize the alert view and define alert notification variants. How you can add a recipient to an alert category is described in Recipient Determination.

·        In addition, a number of Business Add-Ins (BAdIs) are available to enable you to make enhancements without having to perform a modification. For further information see Business Add-Ins.

You find the main entry to the ALM documentation under Alert Management.

On the SAP Service Marketplace (quicklink /alert), you find more information, such as SAP Tutors.