Email
Configuring Email Notification
To get Email to work in conjunction with Workflow the following configuration is required. Steps to configure the Email notification:
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1. Navigate to System Administration ® System Configuration ® Universal Worklist and Workflow ® Workflow ® Engine
2. Change the Notification Service to: com.sap.workflow.es.notificator.JavaMailNotification
3. Save.
If using the KMC Mail Notification, the Notification Service should be : com.sap.workflow.es.notificator.KMNotificationServiceProxy
4. Now navigate to System Administration ® System Configuration ® Universal Worklist and Workflow ® Workflow ® Email
5. Configure the parameters.
Parameters for Mail Configuration
Parameter |
Description |
From |
Mail sender (will be copied to From field of sent messages) |
Host |
A single mail server which handles both incoming and outgoing mail. |
POP3 Host |
Name of mail receiving host - mail is retrieved from this server by your Email client. |
POP3 Password |
Your POP3 host may require that your mail client (for example, Outlook) provides a user name and password to retrieve mail. This is usually entered in the mail client settings. |
POP3 User |
See POP3 Password above. |
Password |
Password for a mail server which handles both incoming and outgoing mail. The User/Password will be needed to fetch received Email to your client and may be needed to send mail. |
Protocol |
Protocol to use, for example, SMTP. |
SMTP Host |
Name of SMTP server host (typically used to send Email only). |
Subject |
Statement appearing as the default subject in the mail |
User |
Userid used to connect to server; not needed if server is not secure |
Debug Mode |
Yes / No |
Example
Following is an example of a Collaboration Task notification.
The format is not configurable - when a task has been updated or completed, any changed task attribute is displayed in bold. If the third notification option is chosen, task creation is considered an update and will generate a notification. For example: A Workflow task has been completed.
Example of Collaboration Task Notification
Task Details |
Values (updated values are displayed in bold) |
Task Name |
ST2 |
Status |
Approved |
Completed By |
admin, admin |
Priority |
Low |
Creator |
admin, admin |
Time created |
2005-01-21 10:24 |
Time due |
2005-01-28 00:00 |
Completion Progress |
100% |
Task Notes |
Some notes |
Troubleshooting Email Notifications
I do not get any Email notifications when using Collaboration Task. What needs to be configured in order to receive Email notifications through the KM notification service?
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1. Check that for the process creator a (correct) Email address has been configured:
Log on as a user with administrator rights and go to User Administration ® Search
2. Check that for the workflow system a legitimate Email address has been configured:
Log on as a user with administrator rights and go to System Administration ® System Configuration ® Knowledge Management ® Content Management ® Global Services ® Advanced Options ® Notificator Service.
Edit under Originators notificator. EMAIL, enter a legitimate Email address.
3. Check that for the workflow system an Email channel has been configured:
Log on as a user with administrator rights and go to System Administration ® System Configuration ® Knowledge Management ® Content Management ® Global Services ® Advanced Options ® Notificator Service.
Edit under Channels Email, for example, enter SMTP as the type and enter the server name. Password should be empty (depending on the server requirements).
login as a user with admin rights and go to System Administration ® System Configuration ® Knowledge Management ® Content Management ® Global Services ® Advanced Options ® Notificator Service.
Edit under Channels INTERNET, for example, enter SMTP as the type and enter the server name. Password should be empty (depending on server requirements).
Where can I find workflow log and workflow trace files?
WAS 6.20 / WAS 6.30
\usr\sap\<instance name>\j2ee\j2ee_00\cluster\server\services\servlet_jsp\work\jspTemp\irj\root\WEB-INF\portal\logs
For example, \FP5\JC02\j2ee\cluster\server0\apps\sap.com\irj\servlet_jsp\irj\root\WEB-INF\portal\logs
See also:
Workflow Notification Settings