Workflow Notification Settings
Purpose
The Collaboration Task can provide notifications using either the KM notification service or the Java Mail transport service.
You can also specify a new notification channel.
Notifications are sent to the tracker(s) of a task. Collaboration Task provides it's notifications using one of two mechanisms, which can be specified in the Workflow configuration:
· If installed with Knowledge Management (KM), Collaboration Task will use the KM Notification service, which can be configured to use various channels including Email and internet.
· Additionally, Collaboration Task can use JavaMail to provide notifications. This option is available whether KM is installed or not. If JavaMail is to be used, a mail server and any required authentication must be entered in the Workflow configuration.
When a task is created using the Collaboration Task wizard, the creator can specify the conditions under which notifications are to be sent:
· Never
· When a task has completed
· When a task has completed or been updated or is overdue.
Make sure that all settings are set correctly in Knowledge Management settings (Content Management ® Global Services ® Show Advanced Options ® Notificator Service)
Editing the Parameters
Parameters |
Description |
New |
Create new channel (name) |
Duplicate |
Copy all settings of the existing channel to a new one |
Edit |
Edit settings |
View |
View or edit the notification channel |
Delete |
Delete the selected channel |
Following is an example of a Collaboration Task notification.
The format is not configurable - when a task has been updated or completed, any changed task attribute is displayed in bold. If the third notification option is chosen, task creation is considered an update and will generate a notification. For example: A Workflow task has been completed.
Example of Collaboration Task Notification
Task Details |
Values (updated values are displayed in bold) |
Task Name |
ST2 |
Status |
Approved |
Completed By |
admin, admin |
Priority |
Low |
Creator |
admin, admin |
Time created |
2005-01-21 10:24 |
Time due |
2005-01-28 00:00 |
Completion Progress |
100% |
Task Notes |
Some notes |