Change Request Management 

Purpose

Change Request Management enables you to manage your SAP Solution Manager projects (maintenance, implementation, template, and upgrade) projects from top to bottom: Starting with change management and project planning, through resource management and cost control, to physical transports of changes from the development environment into the productive environment.

Ongoing software and configuration changes as well as large implementations are ongoing challenges for managing data consistency and secure project control. Change Request Management as part of SAP Solution Manager integrates Service Desk functionality for managing change requests, and extends project control by integrating project planning with the cProjects application into a transport workflow control.

The processes supported by Change Request Management include urgent corrections for implementing fast and direct changes in the productive environment, and maintenance cycle activities such as regular releases, and implementation, upgrade, or template projects. Cross-system and cross-component changes are supported.

Change Request Management offers you the following benefits:

·        Increased maintenance and project efficiency

·        Minimized costs for project management and IT

·        Reduced risk of correction and project failure

·        Shorter correction, implementation, and going-live phase

·        Efficient maintenance of customer developments and implementations

Integration

Change Request Management is a scenario of SAP Solution Manager and contains interfaces to the following SAP solutions:

·        SAP Solution Manager for managing Customizing projects

·        Service Desk for creating and managing change requests (optional)

·        cProjects for managing project planning (optional)

Features

·        Management of maintenance and implementations spanning multiple components

·        Powerful service request management plus project management for controlling, planning, design, development, testing, and going live

·        Comprehensive, workflow-driven management of distributed activities comprising planning, development, maintenance, and production

·        Powerful project change tracking

We recommend that you initially use Change Request Management to manage your urgent corrections and maintenance cycles; you can then benefit from additional functionality for managing large implementations, and upgrade and template projects.