Procedure documentation Setting Up Default Work Environment Locate the document in its SAP Library structure

Use

The standard IS-H System contains a predefined work environment for case-related service entry. Irrespective of the SAP defaults, you can combine the views, folders and forms that are to be contained in a work environment, and save these as the default setting.

This setting is then available to all users the first time they call case-related service entry.

Note

Users can personalize their work environment. They can add, remove and modify views, folders, or forms as they like. This system saves this setting as a user-specific copy. This takes precedence over the default settings made by the system administrator, and the system displays the user’s personalized work environment the next time he or she calls case-related service entry.

For information about how you can design your work environment in case-related service entry, see Personalizing Work Environments.

Prerequisites

To be able to save a work environment as the default setting, you have to have the authorizations of authorization object N_VM_DEF.

Procedure

  1. On the basic screen of case-related service entry, put together views, folders and forms as described below:

Creating Service Forms in Work Environment

Adding Views to Work Environment
  1. Position the cursor in the overview tree of case-related service entry, and call the context menu by pressing the right mouse button.
  2. Choose Save Defaults.

Result

The work environment you have put together is now saved as the default setting that is available to all users when they access case-related service entry, provided they have not created their own work environment.

Caution

The default setting is directly assigned to the system administrator. Every change the system administrator makes to his or her work environment results in a change in the default setting.