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Component documentation Mobile Asset Management for Utilities 

Purpose

Mobile Asset Management for Utilities (MAU) allows a platform-independent processing of plant maintenance and customer service processes, using mobile terminals. MAU is a mobile office application, which uses assigned scenarios to support field service employees and technicians in their daily, on-site work. Integrating Enterprise Asset Management (EAM) and SAP Utilities (IS-U/CCS) allows field service employees to work with internal orders (within their own technical installation) and on-site. MAU groups the customer data from IS-U/CCS and SAP EAM in a mobile application.

This makes it easier to process customer messages and orders:

·  Field service technicians can use the mobile device to gain customer information on-site.

·  The application supports data recovery and data creation on-site.

·  Field data reliability is improved.

·  MAU reduces work and errors in the back office.

·  The MAU application improves service quality.

Features

Mobile Asset Management for Utilities (MAU) includes the following processes from the Mobile Asset Management (MAM) component:

·  Order processing

·  Notification processing

·  Stock processing

·  Technical object maintenance

In addition, MAU also contains the following processes that are specific to the utilities industry:

·  Device installation / removal / replacement

·  Meter reading

·  Disconnection / reconnection / collection for utility installations

·  Customer-specific processes

For further information, see the SAP Service Marketplace, under http://service.sap.com/instguides    SAP Solutions for Mobile Business    MAM for Utilities.

 

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