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 Mobile Asset Management for Utilities


Mobile Asset Management for Utilities (MAU) allows a platform-independent processing of plant maintenance and customer service processes, using mobile terminals. MAU is a mobile office application, which uses assigned scenarios to support field service employees and technicians in their daily, on-site work. Integrating Enterprise Asset Management (EAM) and SAP Utilities (IS-U/CCS) allows field service employees to work with internal orders (within their own technical installation) and on-site. MAU groups the customer data from IS-U/CCS and SAP EAM in a mobile application.

This makes it easier to process customer messages and orders:

  • Field service technicians can use the mobile device to gain customer information on-site.

  • The application supports data recovery and data creation on-site.

  • Field data reliability is improved.

  • MAU reduces work and errors in the back office.

  • The MAU application improves service quality.


Mobile Asset Management for Utilities (MAU) includes the following processes from the Mobile Asset Management (MAM) component:

  • Order processing

  • Notification processing

  • Stock processing

  • Technical object maintenance

In addition, MAU also contains the following processes that are specific to the utilities industry:

  • Device installation / removal / replacement

  • Meter reading

  • Disconnection / reconnection / collection for utility installations

  • Customer-specific processes

Start of the navigation path For further information, see the SAP Service Marketplace, under Next navigation stepSAP Solutions for Mobile Business Next navigation stepMAM for Utilities End of the navigation path .

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